wifi sync not working after ios6 update

Is anyone else having this problem. I updated to iOS 6 today on my iPhone 4s, everything else is working just fine, but wifi-sync isn't working, my phone doesn't appear in itunes until i plug it into my computer. Anyone have any ideas?

Posted on Sep 19, 2012 12:50 PM

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682 replies

Jun 12, 2013 6:15 AM in response to adQcno0VwFKVK02gfHr3

Mac users just need to disconnect and reconnect to the local network (many ways to do this). No need to restart iTunes, my iDevices instantly show up and sync perfectly after reconnecting... repeat the process when necessary. I can't confirm this works for everyone, but it's worked 100% of the time for me for months.


Not my idea, I can't remember who I first saw mention it many months ago (maybe Pagemakers4?). I mention this quick-but-temporary fix once in awhile on this horribly long thread.

Jun 24, 2013 1:48 PM in response to Rob Mitchell1

WiFi sync has always been very occasionally flaky... but usually re-launching iTunes solves the issue (MacPro desktop, iPad mobile device). Now it doesn't work AT ALL and nothing I have tried has brought it back. Somehow it has only been in the last few days; when was the last iTunes update?


Read something about a "AppleMobileDeviceHelper" being some process that one can quit and relaunch, but no such thing shows up in Activity Monitor, nor in file content search for the whole machine, nor much from apple's website.


My desktop is hard wired to the router, it works just fine (i.e. connecting to the Net). My iPad also continues to work just fine, connecting to the outside.


And yes, I disconnected and re-connected (i.e. Airplane mode) to no avail.


Now I see 98% of the complaints out there are from M$ OS users, but I use OS X because I believed "it just works." So what do we do when "it just doesn't work" and all we get is stony silence from Cupertino?

Jun 24, 2013 2:59 PM in response to adQcno0VwFKVK02gfHr3

I don't know if this is a coincidence, but today I had a way more trouble than usual connecting my iPhone 4s to iTunes on my Mac Pro (still on Mountain Lion).


In the past, disconnecting and reconnecting my Mac to my network (byunplugging and replugging in my ethernet cord) always fixed any issue with the connection between iTunes. It literally worked 100% of the time, instantly, for many months. But today, it didn't work, even after several tries, and after trying a few different things as well.


Eventually, my iPhone showed up. The last action I took was unplugging my Mac Pro from the network, I initiated the sync from my iPhone, then I plugged in Mac Pro back in... Finally, the iPhone showed up in iTunes.

Jun 26, 2013 7:56 AM in response to Rob Mitchell1

Lemme tell you, dealing with computer issues just should not involve so much voodoo!


Yes, I read about pulling the Ethernet cord from my desktop, but I just could NOT see how that could possibly fix this sync issue. Especially given that my desktop had ZERO issues connecting to the net, both for my MMO and every other connection I make, none of them were at all having any issues. Which also means it was communicating with my router just fine.


Long story, but my router is temporarily in a different place than normal (last 3 months) and is actually more accessible than where I'd normally have it. So I said, ***, and pulled the connection to my desktop, then immediately plugged it back in. Guess what?


WiFi sync w/my iPad works again!


Wot da frak?? How can this be?

Jun 26, 2013 8:02 AM in response to Riverside_Guy

Because it forces the router and computer 'relationships: connections' to refresh in some way. I do not know what this is called, but surely someone in this forum will have the name for what this is. I think you can accomplish the same sort of thing by turning off wi-fi on your computer for about 10 secs. and then back on. This somehow stimulates iTunes to see the devices (that it previously had not been seeing). Yes, it is temporary, but it's quick and easy and at least works for the moment.

Jul 23, 2013 9:54 AM in response to AuntieLinda

OK, I've been following this thread for over a year and have generally gotten things to work by restarting iTunes or restarting WiFi or both. I did do the hostname correction suggested early on and that helped but nothing has been a complete solution.

I just tried the HTTP proxy and it worked the first time for both my iPhone 5 and iPad 3, but... (there had to be a but). On the iPhone only, when HTTP proxy is set to auto, the Apple TV remote on the iPhone cannot connect and Home Sharing on the iPhone cannot be enabled, Interestingly, other device control apps such as Squeezebox Remote or iPeng also do not work. If I turn HTTP proxy back to "off" both things connect right away. What is even stranger is that on the iPad 3, it works whether the proxy is set to auto or off. I don't know if that is a hardware issue with a newer wifi adoptor in the iPad, or it is software, but I don't think I would even bother asking Apple about it.

Jul 24, 2013 2:03 AM in response to applegeekva

Oh, such a problem. Maybe time to buy a new iPhone, Mac (maybe the newest MBA), and an up to date router.

Once I hve this ($4000+/-) purchase under my "belt" should expect this problem to go away. A small price to pay for convenience.

Would hope that most of the community agree, but do not expect all.

Here I go ane hope that solutions appear magically!

Go Ducks!

Jul 25, 2013 12:08 PM in response to SarahCat

So I have been dealing with this issue for a long time just like many of you. I have tried almost everything that was listed here. I have engaged in multiple conversations with Apple Tech Support. Finally I escalated this issue to their Executive Customer Relations (the team that supposedly answers directly to Tim Cook). They put me in touch with a special group of Tech Support that is above their tier 2 group. They have submitted multiple data captures to their engineering team who in turn blamed it on my network and ISP provider (Verizon FIOS). I went down the road of speaking with FIOS support and have had several troubleshooting sessions with their engineering team, who were able to replicate the issue in their testing environment with multiple routers including the Time Capsule. FIOS engineering team compiled a detailed report and sent it to me as well. I forwarded the information to my contact at the Apple Executive Customer relations team who in turn forwarded it to the Apple engineering team. The answer that I got back was that it is in fact an Apple problem, they would not tell me whether it is iOS, OSX or iTunes and that it will be fixed with an update and will also be addressed in a support article. This all happened several months ago. I have patiently waited for either the update or the support article but neither one seems to materialize. I contacted the executive ralations team and was given the same rhetorical answer. It seems that Apple got to a point where they do not care whether they **** of a few customers and do not care that all of us have done extensive troubleshooting. It is incredible that they remain silent on the matter rather than come forth and be honest and tell us what and when to expect a fix.

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wifi sync not working after ios6 update

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