Previous 1 23 24 25 26 27 Next 687 Replies Latest reply: Jul 11, 2014 3:51 PM by MacUserAE Go to original post Branched to a new discussion.
  • Chester Chanco Level 1 Level 1 (0 points)

    Hey guys i found the solution and it is working for me, just wait atleast 5min to take effect, and also i do turn on/off the wifi in my laptop i hope  this can help..


    Step by step: Right click Taskbar, click Task Manager, go to Services, press A until find Apple Mobile Device, right click it and choose Restart. Now iOS device will appear in iTunes.

  • Rob Mitchell1 Level 1 Level 1 (0 points)

    I should have been more accurate, I logged into the router and told it to reboot. But for now, it's all moot, as my iPhone 4S keeps syncing like a champ, better than it has in a long long time... We'll see how long it lasts...


    Yeah, right after posting, I realized disconnecting the ethernet from my Mac would probably be about the same as turning off the wifi on your Mac. But again, as everything is working really smoothly now, I'm not worrying what did or didn't work for me in the past. If the wifi sync starts to fail again, I'm just going to switch back to tetherd syncs, and not spend any more time on this.


    I should note that I'm 6.1 plus my iPhone's HTTP Proxy is set to "Auto" (one of the solutions offered in the thread that helped me for awhile, but then stopped --  like so many other solutions). Not sure if my results are any different than iOS 6.1 with the HTTP proxy setting being "Off" (the default setting). Or if this is just another temporary fix.

  • rdrushton Level 1 Level 1 (0 points)

    Add me to the list of frustrated users experiencing this issue.  My wi-fi syncing used to work flawlessly, but has been completely erratic for several months.  Because I charge my devices daily I used to know that they were always synced and backed up.  Now, not so much.  They can go weeks before I realize that syncing hasn't happened.


    One interesting thing I noticed:

    Even when iTunes and my iPhone cannot "see" one another for wi-fi sync, the Remote app on my iPhone is able to see and connect to iTunes.


    System specs:

    - iPhone 4S with iOS 6.0.1

    - Mac Mini with OS X 10.7.5

    - iTunes 11.0.1

    - Airport Extreme running Airport Utility 6.1


    My iPhone had not synced in 4 days.


    My troubleshooting steps:

    - Attempt 1: Try to trigger a manual sync via Settings > General > iTunes Wi-Fi Sync

    - Result: iPhone cannot find my computer


    - Attempt 2: Quit iTunes on my computer and restart iTunes, then trigger a manual sync via the iPhone

    - Result: iPhone cannot find my computer


    - Attempt 3: Power off iPhone and power back on again, then trigger a manual sync via the iPhone

    - Result: iPhone cannot find my computer


    - Attempt 4: Open the Remote app on the iPhone and connect to iTunes on my computer (success), then trigger a manual sync via the iPhone

    - Result: iPhone cannot find my computer


    - Attempt 5: Reboot my compter, then trigger a manual sync via the iPhone

    - Result: iPhone finds my computer and syncs correctly


    If past experience is any indication this will work for a day or so, then stop working until I reboot again.

  • Mel7757 Level 1 Level 1 (0 points)

    Hello all I was having the same issues with the Wifi-sync and the music on my iphone. I found a soultion that helped for me and it worked!

    For Wifi Sync issues: It was not appearing on my phone at all, so I hooked it up to the USB cable to my phone,  I clicked on my iphone tab and checked the "SYNC OVER WIFI", and Hit apply, It still did not appear on my iphone so then I clicked on the "APPS" tab and moved the apps around and clicked on APPLY, the phone did a 5 step sync and the option to sync was on my phone.


    As for music, I had an issue where my music was GREYed out on my Iphone Music tab with little circles next to them, they were not on my phone!, so I deleted all music on my Iphone and made a "PLAYLIST" and added it to my Iphone tab, from there I added music to that playlist.. I wanted for it to sync in... I EJECTED the Iphone and everything was fixed!!!  MUSIC issue and WIFI SYNC Issue! Hope this helps!!

  • midmodmom Level 1 Level 1 (0 points)

    I will admit that I have not read all 25 pages of replies so someone may have already posted this.  I was having the same problem but in my case I knew it had nothing to do with iOS6, because I have a 1st gen iPad and thus am still running iOS5. 


    What worked for me was to create a new wireless network. I had to create a new network for reasons unrelated to wifi syncing of my iPad, but a happy side effect is that now my iPad shows up in iTunes and syncs flawlessly over wifi.  I have since bought an iPhone 5 and that syncs perfectly too.  It's been 2 weeks now without any more problems.


    Hope this helps someone else.

  • rdrushton Level 1 Level 1 (0 points)

    As expected, when I woke up this morning my wi-fi sync was broken again.  This time around closing and re-opening iTunes seems to be enough to get it working.


    So my problem is not getting the phone to sync, it's getting it to sync reliably and automatically without needed to reboot/restart/unplug something.


    For those posters who reported that they "fixed" this issue, have any of you reached this state of nirvana where wi-fi sync just works permanently and without intervention of any kind?

  • KHuhn Level 1 Level 1 (0 points)

    rdrushton wrote:

    ...have any of you reached this state of nirvana where wi-fi sync just works permanently and without intervention of any kind?

    No, because the issue is NOT the phones, iPads, or wireless neworks. It's with a change Apple made to iTunes or more likely the bonjour service around version 10.6 or so. This is evidenced by all of the bonjour errors in your system logs. Restarting this or reconfiguring that will only work for a short period of time, but then bonjour will bite it again, and syncing will stop. There is NO fix/workaround for this, other than to downgrade to the last known working version before the change to bonjour. I can restart mmy computer and all 3 of my devices will sync. Within a few minutes my logs will fill up with bonjour errors and syncing will stop. It's that simple, and unfortunately the only fix will have to come from Apple.

  • BellaB79 Level 1 Level 1 (0 points)

    This is crazy! I'm having all of these problems too with iphone 4s after iOS6.1 upgrade. We have 5 other apple devices, all unaffected apart from this one phone.... Wifi completely greyed out.. tried everything... given up now... Hurry up apple, take notice & fix it!!!! PLEASE!!!!

  • Rob Mitchell1 Level 1 Level 1 (0 points)

    After almost a week with no wifi sync issues, the problem came back, as it always seems to. After trying a few things, I tried ST67s idea of simply unplugging and replugging in the ethernet to my Mac (like turning wifi on and off if you're connected wirelessly), and that fixed the problem instantly... Even if this is a temporary fix, at least it's a quick temporary fix.


    I had really thought 6.1 had helped, as my iPhone had been connecting amazingly well ever since the update. Well, until this morning. I was trying different things to get my iPhone to sync (resetting my router, rebooting my computer), and the process also made my iOS 5 iPad disappeared from the devices in iTunes.... Until disconnecting my ethernet for a few seconds, that immediatley brought both devices back to being visible in iTunes, and syncing fine.


    I'm starting to see the light to KHuhn's asserstion it's an iTunes/bonjour issue, perhaps barely related to iOS 6 at all...

  • ST67 Level 1 Level 1 (10 points)

    I would have to totally agree with that one. I think so considering all these temporary 'fixes' and how they would affect Bonjour, albeit only temporarily: it does seem to fit.

  • rdrushton Level 1 Level 1 (0 points)

    KHuhn wrote:

    ... It's with a change Apple made to iTunes or more likely the bonjour service around version 10.6 or so. This is evidenced by all of the bonjour errors in your system logs...


    Definitely seems like Bonjour might be to blame.  KHun, can you tell me how I can check out bonjour errors in my system logs?

  • ST67 Level 1 Level 1 (10 points)

    "Luckily if you have Mountain Lion installed on your system then Apple includes a way to easily look up all Bonjour services that are presented on the local network. One of the updated features in Mountain Lion is Apple's Wi-Fi Diagnostics utility, which in its latest version includes a Bonjour Services browser. To access this browser, open the utility from the /System/Library/CoreServices/ folder or hold the Option key before clicking the Wi-Fi menu bar icon, and you will see an option to open the Wi-Fi diagnostics. In this utility, press Command-7 or choose Bonjour Services from the View menu, and the tool will list each service that is available from computers on the local network.

    Not only can you list the services in this utility, but you can also connect to them by clicking their icons, which should open the handling program for the service (such as Screen Sharing to open VNC connections) and establish the connection." active-bonjour-services-in-os-x/


    Maybe this helps. I have not researched this myself, but I saw this online. Maybe the logs can be found through this browser that is referenced above...

  • JanSKay Level 1 Level 1 (5 points)

    UPDATE: I called Apple, informed them not only of my iPhone WiFi connectivity issue, but recommended they take a look at this discussion along with many others on various websites discussing the same problem.


    I explained everything in detail, informing of how I reset the Network Settings and that held only for about 20 hours, and the temporary quck fix is to toggle off /on the Wifi or Airplane mode. So Apple had me reset my iPhone 5 and set up as a new device, recommended I download the apps I need for my immediate need for Social Media Coordinator's work and test it out until this evening. If all goes well I'll restore my iPhone from a backup. If it still has the same problem, they have it noted they'll replace my iPhone 5. Of course if the problem doesn't happen and the backup causes a problem once restored, we'll probably restore again as a new iPhone, with only restoring the items I need 1 at a time with a hope to isolate the issue.


    Will update later.

  • William Zeallor Level 1 Level 1 (0 points)

    Is this the typical thing that Apple support has folks do before hardware replacement? I can't imagine that apps effect wifi sync.

  • brablc Level 1 Level 1 (0 points)

    Did anyone play wit IPv6? Can enabling/disabling IPv6 in the wifi network make any difference to the Bonjour service?


    My problem is that I cannot see my MBA from iPhone, I can see the iPhone from MBA. So my problem is less frustrating than when the iPhone is not connecting at all over wifi.

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