Previous 1 40 41 42 43 44 Next 687 Replies Latest reply: Jul 11, 2014 3:51 PM by MacUserAE Go to original post Branched to a new discussion.
  • Reed4 Level 1 Level 1 (5 points)

    Oh, such a problem. Maybe time to buy a new iPhone, Mac (maybe the newest MBA), and an up to date router.

    Once I hve this ($4000+/-) purchase under my "belt" should expect this problem to go away. A small price to pay for convenience.

    Would hope that most of the community agree, but do not expect all.

    Here I go ane hope that solutions appear magically!

    Go Ducks!

  • pagemakers4 Level 1 Level 1 (0 points)

    Not even that will fix it!!

     

    Everything in my house is mac already.

  • Reed4 Level 1 Level 1 (5 points)

    But one has to try......

  • SarahCat Level 1 Level 1 (5 points)

    Buy and try. As many of us have said, we have all new Apple gear with this problem. I'll be waiting for the problem to be fixed by iOS7 in "the Fall". Go red tailed hawks (my iPhone ring tone)

  • MacUserAE Level 1 Level 1 (10 points)

    So I have been dealing with this issue for a long time just like many of you.  I have tried almost everything that was listed here.  I have engaged in multiple conversations with Apple Tech Support.  Finally I escalated this issue to their Executive Customer Relations (the team that supposedly answers directly to Tim Cook).  They put me in touch with a special group of Tech Support that is above their tier 2 group.  They have submitted multiple data captures to their engineering team who in turn blamed it on my network and ISP provider (Verizon FIOS).  I went down the road of speaking with FIOS support and have had several troubleshooting sessions with their engineering team, who were able to replicate the issue in their testing environment with multiple routers including the Time Capsule.  FIOS engineering team compiled a detailed report and sent it to me as well.  I forwarded the information to my contact at the Apple Executive Customer relations team who in turn forwarded it to the Apple engineering team.  The answer that I got back was that it is in fact an Apple problem, they would not tell me whether it is iOS, OSX or iTunes and that it will be fixed with an update and will also be addressed in a support article.  This all happened several months ago.  I have patiently waited for either the update or the support article but neither one seems to materialize.  I contacted the executive ralations team and was given the same rhetorical answer.  It seems that Apple got to a point where they do not care whether they **** of a few customers and do not care that all of us have done extensive troubleshooting.  It is incredible that they remain silent on the matter rather than come forth and be honest and tell us what and when to expect a fix.

  • SarahCat Level 1 Level 1 (5 points)

    Maybe the fix is called "iOS7"? That would be nice to know, Mr. Cook.

  • JanSKay Level 1 Level 1 (5 points)

    I have thought for some time that since Apple has implemented the use of the cloud they really are not focusing at all on the WiFi sync issues. They're probably going with the idea that if the important stuff (to them) are being synced in the Cloud the rest is a non-issue.

    MacUserAE wrote:

     

    So I have been dealing with this issue for a long time just like many of you.  I have tried almost everything that was listed here.  I have engaged in multiple conversations with Apple Tech Support.  Finally I escalated this issue to their Executive Customer Relations (the team that supposedly answers directly to Tim Cook).  They put me in touch with a special group of Tech Support that is above their tier 2 group.  They have submitted multiple data captures to their engineering team who in turn blamed it on my network and ISP provider (Verizon FIOS).  I went down the road of speaking with FIOS support and have had several troubleshooting sessions with their engineering team, who were able to replicate the issue in their testing environment with multiple routers including the Time Capsule.  FIOS engineering team compiled a detailed report and sent it to me as well.  I forwarded the information to my contact at the Apple Executive Customer relations team who in turn forwarded it to the Apple engineering team.  The answer that I got back was that it is in fact an Apple problem, they would not tell me whether it is iOS, OSX or iTunes and that it will be fixed with an update and will also be addressed in a support article.  This all happened several months ago.  I have patiently waited for either the update or the support article but neither one seems to materialize.  I contacted the executive ralations team and was given the same rhetorical answer.  It seems that Apple got to a point where they do not care whether they **** of a few customers and do not care that all of us have done extensive troubleshooting.  It is incredible that they remain silent on the matter rather than come forth and be honest and tell us what and when to expect a fix.

  • Reed4 Level 1 Level 1 (5 points)

    Well all, I just went out and spent over $4K on new Apple devices (iPhone, iPad, MBA, and a Time Capsule), thinking that would fix the problem, and it did, for about 65 hours. Now back to 0, with more out of pocket.

    On the up note I am now current and hopefully don't have to perform routine updates for a month or so

     

    Oh, just now iTunes on my MBA just re-discovered my iPhone and iPad, what a joy.

    I will live in the moment and not the past......

  • garypaul Level 1 Level 1 (0 points)

    It seems pretty clear this is an iTunes problem with the iPhone. No problems with the iPad oddly enough.

  • Riverside_Guy Level 1 Level 1 (0 points)

    No, it's an issue with OS X, desktop hardware, mobile hardware iOS, iTunes. Many who have only iPads see this issue.

     

    I am fabbergasted that they seem to have actually ackinowledged it's their issue, although I note that admission ONLY came via a tech report from the FiOS team.

     

    I should note that when I first brought my Pad home, it would not connect to my router. I even took it out to a free WiFi hotspot to see if the issue was the Pad itself; it connected just fine. On a hunch, I did a low level hardware reset on my router and THEN it connected. So I attributed it to the router... but after reading big parts of this thead, I think the issue is with the software, either one or both OSes and itunez.

  • garypaul Level 1 Level 1 (0 points)

    RGuy! It is happening on Windows based systems as well. The only common demonitor is iTunes whether it is

    installed on a Mac or a Widows system. It apears that iTunes is losing and/or never gets communication to the iPhone thru the wifi. On windows going into service.msc starting and stopping  Apple Mobile Device service seems to work at least for some period of time. But I do not know how to do that on the Mac OS, unless you can get to a terminal screen stop and start the unix wifi stack. Some people have unplugged their ethernet cable and replugged it which may do the same thing. I suspect that iTunes is dropping communication when it should be polling for the iPhone say every 15 seconds.

     

    I suspect that very few people are using wifi sync, anecdotally, many people I talk to that have iPhones never

    use wifi sync they just plug it into their PCs. So this is not a burning issue for Apple probably because its must be a major software rewrite, other wise in either case they would have fixed the issue.Also they are probably waiting for completion of iOS 7 and will incorporate the fix then, since they are close to completion why fix it now.

  • purpledino Level 1 Level 1 (0 points)

    I have tried a lot of times to do this but the only options I have are:

    Open File Location

    End Process

    End Process Tree

    Debug

    Virtualisation

    Create Dump File

    Set Priority >

    Set Affinity...

    Properties

    Go To Service(s)

     

    I have a Windows computer with the latest iTunes and Cloud. The device I am trying to connect is an iPod Touch 5, it too has the latest updates on everything. As well as this I have tried turning the internet from my iPod and turning it back on, the laptops internet (on and off), the cable to the router I have pulled it out and put it back in again, USB cable, turning iPod on and off, turning iTunes on and off, uninstalling iTunes and then installing it again, Apple bar for help (which they said that there is nothing wrong with it connecting it but I tried it again at home, guess what! it didn`t work ), I have used the Apple support website and followed everything on that.

     

    The only thing that I haven`t tried is a new cable, which I know that I need because it won`t charge properly, but it`s a little expensive and Apple won`t replace it.

     

    Is there anything else I can try?

     

    Also, it worked before but it won`t anymore .

  • ratfinkle Level 1 Level 1 (0 points)

    Sorry, Purpledino.

     

    What is clear through the 42 pages of this post is that any fixes are transient. I run Windows and the symptom I get at the same time is a runaway task for MobileDevice. Restarting it, rebooting the computer, resetting the router, restarting iTunes, etc. all have one thing in common; they restart or at least send an interrupt to the MobileDevice service.

     

    This was intermittent for some units in my household prior to iTune 10.6.3 and when chronic on that update. IOS updates, new devices, router settings - nothing works as there is something awry in the MobileDevice manager produced by Apple.

     

    Luckily, I am able to sync all devices via cable. Other people on this post aren't so lucky. As far as I am concerned, IOS devices just simply DO NOT sync over Wi-Fi.

  • Riverside_Guy Level 1 Level 1 (0 points)

    Ooops, forgot to include the "other" OS!

     

    Do you guys even have access to icloud? Most of my Mac friends don't have such issus, then again, they all use the cloud service. Seeing as how happy Cuperetino was to turn over all that data to the government without a peep, very glad I don't use it.

  • purpledino Level 1 Level 1 (0 points)

    Well I`ll save up for a new cable and see if it works and I`ll keep it updated on whether it works or not. Fingers crossed it will work though.

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