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nhorsthuis Author

Level 1

0 points

iOS 6 Music Not Really There

I have updated successfully to iOS 6 on an iPhone 4.

After restoring the backed up iPhone I happily found my music now on the phone. However, not all the music is actually on the phone. It skips between songs that it cannot find.

I am a member of iTunes match but the ability to download the 'missing' music is not present on any of the skipped tracks.

This is incredibly annoying. Has anybody else experienced the same and if so, have you found a solution?

iPhone 4, iOS 6

Posted on Sep 19, 2012 2:46 PM

276 replies

AnfaalR

Level 1

0 points

Sep 20, 2012 6:59 AM in response to critical_error

i see..well, i don't know what's the issue then. 😀 why it turns out to be that way. have NOOOOO idea.

jbradc

Level 1

0 points

Sep 20, 2012 7:20 AM in response to nhorsthuis

I just noticed this...even after a full restore of the iPhone. I have 2 devices (ipad 3, iPhone 4) both sync to the same laptop and itunes library, both have iTunes Match enabled.

When the ipad is syncing in iTunes with the iPad selected, under the Music heading it says "iTunes Match enabled". When my iPhone 4 is syncing in iTunes with the iPhone selected, under music it has the old "Sync music..." options.

It's like iTunes does not recognize that I have iTunes match enabled on the iphone after the iOS 6 update.

Sep 20, 2012 7:30 AM in response to nhorsthuis

I had this problem, too.

Solved it by updating iTunes Match on my computer. Then go to the phone, turn OFF iTunes in the Cloud, then turn it back on again. Works fine since I did that.

NoOnEx

Level 1

4 points

Sep 20, 2012 7:48 AM in response to nhorsthuis

Does anyone know under what section we should file support tickets to apple for Music Match? Its not listed as a service or software on their support site.

Sep 20, 2012 7:58 AM in response to ChazinCT

Your podcast are now in a separte app. I've been able to play mine, but no music 😟

iSRS

Level 1

60 points

Sep 20, 2012 8:11 AM in response to nhorsthuis

I've decided since my iPhone 4 will be in a box to Gazelle in 48 hours, I'm not going to bother. Since my wife's iPhone 4S and my new iPad are fine. Hoping the iPhone 5 will be, too.

Sep 20, 2012 8:41 AM in response to spwilliamson

Thanks very much as this solution worked for me!

I had updated my iphone 4 to iOS6 over the air and my music was caught in limbo.

Quick warning to those intending to follow this path: the restoration of apps and music can take a looong time if you internet connection isn't superfast and if you have a lot of apps and/or music.

george x

Level 1

9 points

Sep 20, 2012 8:48 AM in response to nhorsthuis

had provblem with ipad 2 and music and videos that i. Neither cloud based music showed up nor did the videos though they still occupied memory.

i did a restore and the video s are now showing but music not.

strangly on my iphone 4 the music and videos work.

but

on an updated macbook pro no music shows up as available on icloud match... though a list of the tracks does.

i think some of this is the cloud not working

Macca316

Level 1

0 points

Sep 20, 2012 8:55 AM in response to AnfaalR

Well I decided to do a full restore and wow it actually solved it for me, and it gave me my album artwork back as it shouild be.

Thanks for that tip AnfaaIR

Sep 20, 2012 8:59 AM in response to nhorsthuis

Add me to the list of similar problems. I fiddled with the Match buttons and options in Itunes and on my iPhone 4S and my iPad 2. On my iPad 2 I can at least get artist information and album covers, but no songs show up. On my iPhone I can't get past the Cloud icon with the progress bar that never moves. I can't click on any of the buttons on the music screen.

It may simply be an issue with the service being behind right now, but what I can't figure out is why the upgrade deleted all the songs I had locally on my iPhone. I tried restoring from a backup, and it didn't fix.

Very strange.

nhorsthuis Author

Level 1

0 points

Sep 20, 2012 9:14 AM in response to nhorsthuis

Update:

I've spent a number of hours trying to fix my device.

Whilst not having exactly the same problems as most, I think the following might work for those using Match.

If you have your music loaded onto the device and it isn't playing (for whatever reason) Use the restore function within iTunes. (Make sure you have a suitable backup! Don't hold me to account should things go awry)
When the restore is complete go into the Settings > Music > Match - Switch OFF Match BEFORE opening the Music application
Now open the Music app and no music should be available
Re-open Settings > Music > Match and switch it to ON
Re-open the Music app and it should ask for your iTunes password
The iCloud icon should appear with a progress bar and should complete quite quickly
Now open a playlist or track and check that the music is playing correctly
If not - get even angrier at Apple's lack of clarity over how iOS 6 could play havoc with Match!

If any Tech blog is reading this thread please bring it to Apple's attention about how painful this process has been. Collectively many hours have been wasted over this issue.

Remember Apple we pay for this 'tool' as a subscription and it would have been much easier to just dump all my music on and off the device than use Match.

george x

Level 1

9 points

Sep 20, 2012 9:17 AM in response to nhorsthuis

weird but on the ipad it is now working and although all the artwork is not there the music has appeared

so i think some of this is a cloud overload problem??

jungphil

Level 1

0 points

Sep 20, 2012 9:25 AM in response to dkessler

Same here... Hopefully Apple figures this out soon.

rgrossi

Level 1

8 points

Sep 20, 2012 9:28 AM in response to nhorsthuis

Having similar problems.. it's very frustrating not to have access to my music. After updating to iOS6, I only see a picture of a cloud when opening the Music app. If I switch off iTunes Match, it says "no music on device" even if I go to the store and redownload an old purchase. Also the music still seems to be taking up gigs of space even though I don't see it under General > Usage. 😠

george x

Level 1

9 points

Sep 20, 2012 9:44 AM in response to nhorsthuis

now sort of working on the macbook pro but only from the mini player

something weird going on and i would stop fiddling now and see what happens in the next few hours

iOS 6 Music Not Really There