What I have. To do
iPhone 4, Windows XP
patny how do you get to the directory? when i try to enter it into the box it says it could not be found. please help! my ipod is stuck in the middle of the restoring process how do i get to the directory.
PatNY wrote:
mickdon, here are the instructions from cyclist, slightly adapted:
- Connect your device.
- Shut down iTunes if it is open.
- Open up task manager. On Windows XP, you hit CTRL + ALT + Delete. Sort by "Image Name" (by name of running process). Stop anything beginning with the word "Apple." You simply select the process in the list and then click the "End Process" button.
- Go to Program Files/Common Files/Apple/Mobile Device Support and double-click on the file "AppleMobileDeviceHelper.exe"
- Open iTunes. It should now recognize your device.
Note that for step 4 above, you can instead put in the Windows Run box the following command (including quotes):
"%ProgramFiles(x86)%\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe"
Then hit OK. That was cyclist's original instruction, but that step did not work for me so I went straight to the directory that contained the executable file and just clicked on it instead. Now I have a shortcut to that file on my desktop for easy access as I have come up with this iTunes problem on various occasions.
Hope this helps. I would not uninstall and reinstall iTunes as that is a pain to do. This is much easier. Try this first. Only try reinstalling iTunes if all else fails.
I had this same issue and was getting frustrated. I am running windows vista and I resolved this issue by going to
- Start
- Control Panel
- Programs and Features
- then in the list find "Apple Mobile Device Support"
Click once to highlight it and then click "Repair"
restarted iTunes and I was good to go to sync backup restore, whatever you need to do.
so far I have had no reoccurring issues.
meggle628 -- when you click on that exe, a typical app window won't open. It will just start the Apple Mobile Device Service, which should now be showing up in Task Manager (Windows).
Just go through the entire sequence as outlined on page 1 of this thread. I've never not had this fix work for me.
Maybe you've already discovered this for yourself. Do you have it working now?
--Pat
Does anybody have any idea as to what to do when you are getting that error message and being stuck on the apple logo? its like my ipad wants to boot up but it just wont. After recovery mode I get this error 😕
Hi , thank you for the advice, I followed the steps but it didn't work , any other suggestion? I have an Iphone 3gs connected to my ITunes right now and this other one I want to connect is an Iphone 4, they just unlocked it from AT&T and I have to finish the process trhough iTunes in orther to transpase the 3gs to the 4, but as it is, it doesn't accept it giving me the error 0xE8000084...Please Help...Thank you!
None of your tips worked for me but I have found another solution, may be it will help some of you !
Hi,
I've found a solution that worked for my iphone 4s on Windows 8.1. I've got such problem since I changed to a new MSI GE70-2PE048FR Apache Pro mobile computer. Its appear that is has brand new USB 2.0 and 3.0 interface and they are not so compatible with the iphone 4s i guess...
So what worked for me was to plug an old USB 2.0 Hub to one of my USB port from the computer and then pluged the iphone 4s in that hub, and dont know why but worked perfectly !!!!
Hope it will help you all !!!
Xenus98 !!!
I tried numerous things to fix this problem. Nothing worked for me until I remembered that it started soon after I received some lightning connector (USB charger cable) off Ebay. So got my genuine Apple one from the bedroom and that worked instantly. I've never had this problem until now and have for many years used "cheap" ones I bought off the internet. Not sure if its the quality off these cheap ones, or that I am now using Windows 8.1 on a new dell which I recently purchased but its all pointing to the cheap cable off ebay. Very frustrating that I couldnt connect to my iTunes for about 3 weeks but all working now.
So try an original Apple cable and see if that resolves your issues.
Ricky
I sync the IPhone on windows xp as always, suddenly ITunes message
!Tunes could not connect to this IPhone . An unknow error occurred (OxE8000084).
Fixed my issue, thanks!
Glad to be of help!
This solved my problem also. Just within 1 minute. I had spent 1 hour before reading this to fix this problem. Thanks a lot.
Thank you PatNY ... same issue for me... the run command didnt work ...thanks for the directory path...that fixed everything!
THANK YOU! iv been trying to fix this for at least a week and all i need was the 32 bit os code! thank you sooo much!🙂😎🙂🙂🙂
Solved the problem straight away! 😀
Yay! All sorted... thanx eparrish2 and everyone else... will love you forever and ever 🙂 x
Error (0xE8000084). What you do.
