bluetooth music issues after iOS6 update

Ok, i just updated to iOS6 today. I jump in my car to drive home, and now my radio ( pioneer svh-p3400BH) no longer shows any sont info when bluetooth streaming. I used to get artist, album, and song info. Also, when i connect it via USB, i no longer get genra infr ( pop/rock, classical, ect).



Any ideas? if this a firmware on Pioneers side, or is the blue tooth messed up in iOS6?

iPhone 4S, iOS 6

Posted on Sep 19, 2012 8:28 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 31, 2013 3:07 PM

Dear Valued Pioneer Customer:
We would like to inform you of the availability of an optional Bluetooth® firmware update (HW05-SW01.27.20) that enables Bluetooth AVRCP control and metadata display from a compatible Pioneer CD or DVD Receiver when used with an iPhone® 5 or iOS 6 device. If you do not own an iPhone 5 or iOS 6 device, there is no need to install this update.

This firmware update may be used only with the following 2012 Pioneer products:

CD Receivers DVD Receivers

DEH-P8400BH
DEH-P9400BH
DEH-80PRS

AVH-P2400BT
AVH-P3400BH
AVH-P4400BH
AVH-P8400BH

In order to perform this update, the following items are needed:

  • A Pioneer CD or DVD Receiver above with built-in Bluetooth
  • Laptop with built-in Bluetooth running Windows® 7
  • Bluetooth firmware update (HW05-SW01.27.20)

How to Obtain the Free Firmware Update

1. Download the INSTRUCTIONS for the optional Bluetooth firmware update (HW05_SW01.27.20).
2. Download the UPDATE FILE to a computer and transfer the file to a compatible 2012 Pioneer CD or DVD Receiver via a Bluetooth-enabled Windows 7 laptop.
You can also arrange for Pioneer to update your 2012 Pioneer CD or DVD Receiver by calling Pioneer Customer Service toll free at 800-421-1404 during regular business hours (M-F 10AM-7:30PM Eastern Time, except on holidays). If this firmware update is performed by Pioneer, there is a charge of $60.00 (this charge includes return shipping of the updated unit within the U.S.). Charges for removal/reinstallation of the unit and shipment to Pioneer are the customer’s responsibility.

How to Determine if the Firware Update has Already been Installed

CD Receivers:

• With the unit turned off (press and hold the source button until the CD Receiver turns off), press and hold the center of the volume knob to bring up the Settings menu rotate the volume knob until "BT Version Info" is displayed and then press the center of the volume knob The firmware version should show HW05-SW01.27.20.

DVD Receivers:

• With the unit turned off (press the home button and select ‘OFF’ from the source icons), press the home button Press the “System” icon at the bottom of the screen Select the “Bluetooth Version Info” option The firmware version should show HW05-SW01.27.20.

If the Bluetooth firmware version shows HW05-SW01.27.20, no further action is necessary.

Questions
If you have any questions, please contact the Pioneer Customer Service Center toll free at 1-800-421-1404, Monday through Friday, 10:00 a.m. to 7:30 p.m. (Eastern Time), except on holidays.

Sincerely,

Pioneer Electronics (USA) Inc.

1,017 replies

Sep 28, 2012 10:27 AM in response to fjr_birddog

I have the same exact issue with my Alpine stereo and my iPhone4 since I upgraded to IOS6.. Just bought the stereo in February and have just loved the BT Audio functionality with my iPhone4.

Now it's gone. Just like you, all the stereo controls no longer work, and track info won't display. it still plays on the stereo, but I have to control all functions with the iPhone itself. Talk about distracted driving!


I sure hope Apple fixes this problem. I love everything about my iPhone, but this is souring me pretty quickly.

Sep 28, 2012 3:43 PM in response to LorenzoLaw

Just wanted to add my voice to say I have the problem too.


I also agree that turning off WiFi can help.


The iPhone WiFi and Bluetooth radios have battled since the beginning of time. If you want to see the battle, stream some audio over bluetooth and try to do a bandwidth speed test over wifi at the same time. On iOS 5 I used to get 2Mbps with audio streaming and 12Mbps with BT off. But Bluetooth would NOT falter on iOS 5 and the bandwidth test would always complete. On iOS 6, you may or may not even complete a bandwidth test, which is why iOS 6 WiFi issue threads are growing even larger than these Bluetooth threads.

Sep 29, 2012 12:48 PM in response to nikB123

Ok, as this thread says....

bluetooth music issues after iOS6 update

If you have an iPhone 5 YOU DIDN'T UPDATE!!!


So far we can confirm aftermarket A2DP/AVRCP issues with Pioneer/Alpine/Clarion/Kenwood. Anyone have a JVC unit?


Confirm OEM issues with VW/Mazda....



Absolutely no offence to anyone who has posted their issues here nor to anyone else who has the same frustratrating issue but seriously can we please leave future posts to simple but NEW issues? The person to explain they have an issue with their unit that is already mentioned deserves an uppercut!

Oct 8, 2012 10:57 AM in response to nikB123

My phone was 100% fine before the update as was the wifes, the mother in laws, my brothers and the brother in laws. I got my brother to bring his round on 5.11 and worked perfect on my car stereo, Connected mine and doesnt work. the fault is IOS6 not the stereo manufacturer the rest of us updated and have suffered the same issue the one on 5.11 nothing wrong and no issues at all.


Are apple seriously saying none of the beta testers drive or use bluetooth? I would have thought at least 1 beta tester would have owned a car with a bluetooth stereo and noticed the problems i refuse to change the stereo it cost me too much i would much rather swap the phone wich is no longer fot for purpose and is pretty much a paper weight O_o

Oct 8, 2012 10:59 AM in response to rustykerr123

I have read a few places now and between that reading and my own common sense, it seems to me that this is simply a lack of backward compatibility with AVRCP 1.3 which would put Apple at fault. Most standards include a statement of backward compatibility and this seems to be a problem with exactly that. It works fine in iOS 5 and not in iOS 6.


I just want someone to fix it and honestly hope it is a fix on the part of Apple because I don't foresee an update for my radio from Acura anytime soon.


My problem is also worse than I thought because when my unit gets messed up upon connection, not only will it not stream music properly, more importantly, I have no audio for voice calls. This is a problem that I won't put up with in a brand new car. I'm not going to sell my car over Bluetooth issues but I sure will get a different phone. I don know if it goes in this bad state when not trying to stream music but just reconnect for voice calls but I can say that I'm not tryin to find out when my phone rings while I'm on the road that I have no audio.

Oct 8, 2012 12:02 PM in response to JBoots75

I also believe it is apple's fault, I went through the same thing. My stereo is the Pioneer 4400BH and is 3 or 4 weeks old now, worked the few days before iOS 6, upgraded and does not work. I am lucky, I do not have any issue with the connection droping out every few minutes like some of the other people are having. I have a 1 hour commute to work and 1 hour back, I stream buletooth the whole way. Until 2 nights ago, I did not have the option of USB becuase I forgot to plug it into the back USB port and run the cable.


Just because I believe it is apple's fault does not mean apple will admitt to it though. I have thought about it, if I was to get fedup with waiting, I spent more on the stereo alone then the phone with AT&T's early uprage fee, so I would buy a new phone before thinking of replacing the stereo again.


I personally don't really care who is at fault as long as they fix it, I just would like to bug them (as I am sure everyone else) every few days to add some stress to attempt to speed them up.

Oct 9, 2012 7:54 PM in response to nikB123

I paid more than $700.00 to upgrade the head unit in my Corvette less than two weeks before the iOS6 update. The Pioneer head unit worked fine until the update. I absolutely consider this a IPhone problem since the &*)$% phone also no longer works in the wife's 2012 Ford Explorer or my 2011 Toyota Tundra. What a load! And exactly how would I re-flash all of the above head units when they all worked perfectly before the iOS upgrade? I WAS considering upgrading to IPhone 5 but now without knowing absolutely the thing will work in my vehicles as I don't plan on upgrading $150,000.00 worth of cars so they will be compatible with the freaking IPhone. IPhone fix this problem! I trusted you with my phone needs and am now comtemplating divorce. Does anyone out there know of a decent phone that will still work with my automobiles?

Oct 11, 2012 8:39 AM in response to spanks127

I actually think it is partially the manufactures fault as well as mostly apples fault. It sounds like pioneer and others used a nonstandard protocol method, apple did not support backwards compatibility and removed this option. I think that they both need to release a fix to better future proof, even though it is not 100% possible.


There is no way it will be released on the 19th of October, maybe the 19th of November.

Oct 16, 2012 10:13 PM in response to fjr_birddog

fjr_birddog wrote:


Yet a hardware/software compatibility issue that COULD NEVER HAVE PASSED TESTING WITH APPLE OR THE AFFECTED MANUFACTURERS remains unaddressed.


Let's see, that would require Apple to own one of every device ever made, or the manufacturers to use one of the developer seeds of iOS 6 that were available for months before its release to the public.


Apple presumably did their testing (and if the newer spec contradicts the old, it's always best to conform to the newer version), so where were the manufacturers?


It's not good that this compatibility issue came up, but we still don't know where the burden for correction lies.


(Parrot's move, like Kenwood's, seems to also imply it's a bug on the part of the device manufacturers.)

Oct 18, 2012 2:35 AM in response to Dr Agonlord

Dr Agonlord wrote:


Whereas Apple DO have the ability to correct the issue for all those affected now and for those who would be affected in the forseeable future.


Not at the cost of not working correctly with future hardware, sorry.


Apple products are generally compatible with the latest versions of standards adopted at the time of their release for the sake of future compatibility.


If certain manufacturers are locked into older standards, fewer and fewer devices will be compatible with their headends moving forward.


For example, if were say an AVRCP 1.3 vs 1.4 issue, you don't really think Android devices will stay at 1.3 forever for the sake of compatibility, do you?


Of course not; within a year or so everything will be AVRCP 1.4, and you'd see a bunch of "My Galaxy S IV doesn't work with my Kenwood car stereo" posts on Android forums.

Nov 3, 2012 7:33 AM in response to nikB123

I just updated to iOS 6.0.1 on my iPhone 4S and tried it with my Kenwood BT92SD and my Logitech Wireless Speaker Adapter - no change.

The Kenwood still displays no title infos neither you can control it from the iphone.

Ans Yes - I've deleted the iphone, rebooted head-unit and Iphone - tried all I could think of.


The Music Playback with the Logitech is still choppy - est. every 2 min a sall silent chop ...


I'm really disappointed by Apple hushing up the bluetooth issue...

Nov 14, 2012 9:41 PM in response to nikB123

I didn't read through all 36 pages of comments, but I just want to add (incase it hasn't been touched on yet) that the Alpine CDE-HD138BT also does not work correctly when connected to the iPhone5 via bluetooth. I can open my phone and play through vehicle speakers, however, as many others have said, it will not allow remote control from the deck, display artist/track info, or render functional, any of the great functions I purchased the Alpine deck for. Wish I would have done my homework on the phone before purchasing. Guess I have begun to assume that apple products are dialed before they are released. (I really hope this issue is resolved in a timely manner)

Nov 15, 2012 11:03 AM in response to nikB123

Not too keen on the rewording of pioneers site info on the issue. It's gone from a simple compatibility list, to a 'look how good we are, we tested everything and here is what works' kind of comment.


As one of those affected with a pioneer unit and an iPhone 5, I would be much happier to see something in that text saying they were actually addressing the problem and will fix the issue, rather than just saying this works and that doesn't. for those who haven't seen it already, this is straight from their uk page :-


IPHONE® 5 AND IOS 6 COMPATIBILITY

As the leader in smartphone connectivity across a wide range of our products, Pioneer continues to fully embrace new smartphone platforms and product introductions, as well as the connected lifestyle.

Since the release of Apple’s new iPhone 5 and iOS 6 operating system, we have been testing the compatibility of relevant Apple products with Pioneer automotive, home and DJ products that are designed to support certain iPod, iPhone and iPad devices. We are committed to providing you with up-to-date information, and are developing reference guides that identify compatibility with the features and functions of our products.

We recently completed compatibility testing with our current line of car electronics in-dash audio video receivers. This comprehensive guide is now available on our website. Compatibility guides for our Home Audio/Video products and DJ products will be available soon.

Nov 30, 2012 12:44 PM in response to crankerchick

Well for anyone with an 2012 or 2013 Acura TL, which supported AVRCP 1.3 in iOS 5, I think you can safely join me in putting this issue to bed. Acura has indeed indeed finished testing the iPhone 4, 4S, and 5 with iOS 6 and they do now show that the iOS 6 devices are not compatible for song information with the radio. The site was updated 3 days ago.


I called to ask if there was any hope of an update and that representative said at this point they still don't know. They have some vehicles that won't work with the iPhone 5 at all, for even just basic bluetooth pairing. He said that engineers have discussed in meetings the feasibility of a radio update over USB, but at this point they still need to work with Apple and determine themselves what is messed up. Apple is telling them that it's their radios, but at this point that's all they know.


I asked specifically if it is possible to update the radio's bluetooth features and at first he said no (in the beginning of the conversation) and that only the navigation could be updated, but then at the end of the conversation said that it was indeed possible. My understanding from his statements (which are purely my interpretation), is that they already, at present, have the process and utilities to update the navigation software, but don't have the process to update bluetooth firmware (not that it can't be done, just that they don't currently do it yet). My conversation with a different representative last month made a similar statement, that it is possible to update bluetooth firmware, but it at present isn't implemented.


I was told to check back in a few months as they have been meeting on the topic regularly with engineers on what they will do.


The engineer in me knows what is going to happen: iOS 6 devices will forever live on as "compatible with some features" on my TL and subsequent years models until they release a model with revised firmware that will work. My guess is the new model year for 2014? I guess is when they change it? The 2013 Accord has Honda's new radio interface, which I would think will come to the TL then, so I'm going to see how my iPhone works in ours. I haven't paired it up to try yet, since we just got it only a few weeks ago.


It might not be Apple's fault, but still I say: "Thanks for nothing." Because what I have with this iPhone right now is a whole lot of nothing. The WiFi has a nice "feature" where it turns off when the screen is off, rendering my phone a battery guzzling and occasionally data disconnected device for 8 hours every day at work where my service is bad but the WiFi is plentiful. Half of my notification sounds don't work since iOS 6 (also very well documented on the web). Along with this issue. I know, first world problems, eh? Can't wait for the jailbreak so I can remedy some of these problems.

Dec 4, 2012 2:29 PM in response to nikB123

Every new version of a standard is backward compatible. Like HTML5. Browsers support HTML5 still support HTML4.1. That's basically why we have standards, standards have room for improvement but are also backward compatible...


Same goes for avrcp 1.4, it is backward compatible with avrcp 1.3 It is Apple who did not implement it as backward compatible.


http://en.wikipedia.org/wiki/AVRCP#Audio.2FVideo_Remote_Control_Profile_.28AVRCP .29

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

bluetooth music issues after iOS6 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.