bluetooth music issues after iOS6 update

Ok, i just updated to iOS6 today. I jump in my car to drive home, and now my radio ( pioneer svh-p3400BH) no longer shows any sont info when bluetooth streaming. I used to get artist, album, and song info. Also, when i connect it via USB, i no longer get genra infr ( pop/rock, classical, ect).



Any ideas? if this a firmware on Pioneers side, or is the blue tooth messed up in iOS6?

iPhone 4S, iOS 6

Posted on Sep 19, 2012 8:28 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 31, 2013 3:07 PM

Dear Valued Pioneer Customer:
We would like to inform you of the availability of an optional Bluetooth® firmware update (HW05-SW01.27.20) that enables Bluetooth AVRCP control and metadata display from a compatible Pioneer CD or DVD Receiver when used with an iPhone® 5 or iOS 6 device. If you do not own an iPhone 5 or iOS 6 device, there is no need to install this update.

This firmware update may be used only with the following 2012 Pioneer products:

CD Receivers DVD Receivers

DEH-P8400BH
DEH-P9400BH
DEH-80PRS

AVH-P2400BT
AVH-P3400BH
AVH-P4400BH
AVH-P8400BH

In order to perform this update, the following items are needed:

  • A Pioneer CD or DVD Receiver above with built-in Bluetooth
  • Laptop with built-in Bluetooth running Windows® 7
  • Bluetooth firmware update (HW05-SW01.27.20)

How to Obtain the Free Firmware Update

1. Download the INSTRUCTIONS for the optional Bluetooth firmware update (HW05_SW01.27.20).
2. Download the UPDATE FILE to a computer and transfer the file to a compatible 2012 Pioneer CD or DVD Receiver via a Bluetooth-enabled Windows 7 laptop.
You can also arrange for Pioneer to update your 2012 Pioneer CD or DVD Receiver by calling Pioneer Customer Service toll free at 800-421-1404 during regular business hours (M-F 10AM-7:30PM Eastern Time, except on holidays). If this firmware update is performed by Pioneer, there is a charge of $60.00 (this charge includes return shipping of the updated unit within the U.S.). Charges for removal/reinstallation of the unit and shipment to Pioneer are the customer’s responsibility.

How to Determine if the Firware Update has Already been Installed

CD Receivers:

• With the unit turned off (press and hold the source button until the CD Receiver turns off), press and hold the center of the volume knob to bring up the Settings menu rotate the volume knob until "BT Version Info" is displayed and then press the center of the volume knob The firmware version should show HW05-SW01.27.20.

DVD Receivers:

• With the unit turned off (press the home button and select ‘OFF’ from the source icons), press the home button Press the “System” icon at the bottom of the screen Select the “Bluetooth Version Info” option The firmware version should show HW05-SW01.27.20.

If the Bluetooth firmware version shows HW05-SW01.27.20, no further action is necessary.

Questions
If you have any questions, please contact the Pioneer Customer Service Center toll free at 1-800-421-1404, Monday through Friday, 10:00 a.m. to 7:30 p.m. (Eastern Time), except on holidays.

Sincerely,

Pioneer Electronics (USA) Inc.

1,017 replies

Jan 24, 2013 6:48 AM in response to stormysound

This is from Pioneer support:


Thanks for your email. Error-10 means that power has been lost to the internal bluetooth module. If this problem persists after power cycling the unit (turn the car off, then back on), the unit will require service.


If you just purchased the unit, see if your dealer will exchange the unit for you. If they won't assist, go to:


http://www.pioneerelectronics.com/PUSA/Support


Click on "Find a Service Center" to look a up a repair center in your area. If you are under warranty, bring a copy of your receipt with you when you drop off the unit.


I return my unit because it was still under warranty.

Jan 29, 2013 11:39 PM in response to Fergus43

Apple updated the phone software to the latest version of bluetooth. You can downgrade to IOS 5 and have the old version back. As has been pointed out before, the problem isn't with Apple. It's with the those that did not implement the bluetooth protocol properly. If Alpine had done it right, they would still work. Since they did not, they have to fix it.


Buy any phone you want but any phone that adheres to the bluetooth protocol v4 will not work with your Alipne head unit until they fix their software.

Feb 4, 2013 12:26 PM in response to nikB123

Although Pioneer Electronics finally sent out a firmware update for my two car head units, and all of the Bluetooth functions that were lost when iOS 6 was introduced are back. It is interesting to note that Pioneer required a PC laptop running Windows 7 to do the update. I am a Mac person so I called and emailed Pioneer for instructions on how to use the Mac laptop instead of the PC laptop. They simple said "you can't." You would think since the firmware update involved primarily the Apple iPhone and iOS 6, they would have recognized that many, if not most of the folks with problems used Apple laptops.

I took my trusty Macbook Pro out to the car - messed around with the PC instructions, and successfully updated the two Pioneer head units. It would have been so much easier with a few instructions from Pioneer.

Does anyone have detailed instructions for using the Mac to do the firmware update just to keep in the records?

Mar 3, 2013 4:18 AM in response to nikB123

Many Thanks to everyone that posted in this thread. Reading through has helped me solve my Alpine 133bt issues! I got my head unit last January. The first issue was the steering controls didn't work. Very annoying but I got over it until I upgraded to iPhone 5 when I got the bluetooth issues. This is what I'm in the process of doing:


1. Update Headunit firmware (not to be confused with the bluetooth firmware upgrade). This was done using a file copied on a CD. Link below. I think I had to do this because I had one of the earlier versions as I bought it when it was just realised (won't be doing that again!). This fixed the problem of my steering wheel controls not working and has updated the way the unit supports bluetooth firmware updates. (This fixes the problem that people were getting when trying to update their bluetooth but kept getting Pairng 0000 on the display... so I've been told).

http://www.alpine.co.uk/support/firmware-map-update/cde-131rcde-133bt-firmware-u pdate.html


2. Bluetooth Firmware update. I was told to do the update above before attempting this bluetooth update. I have yet to do this but plan to give it ago later on today. I will report back later! I'm following the guide in the link below.

http://www.alpine-europe.com/support/bluetooth-firmware-update-group-2.html



I hope this has helped. I have been waiting quite a few months for this! Very fustrated at the slow manner in which Alpine are dealing with these issues. I did at first think it was the Apple software to blame but it's just a case of Apple moving forward with technologies faster then alot of other companies can keep up with.

Sep 20, 2012 3:44 AM in response to nikB123

Experienced exactly the same problem with my iOS6-updated iPhone 4 in combination with a brand new Alpine CDE-133BT car radio. I don't get any song info via Bluetooth and previous or next doesn't work, too.


Only thing that still works is simple streaming, but only when I start a song from the iPhone - starting it from the radio doesn't work.


Ohh... It all worked so very well yesterday...

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bluetooth music issues after iOS6 update

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