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Question: Cannot get mail the connection to the server failed

cannot get mail the connection to the server failed

iPod touch, iOS 6

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Sep 20, 2012 12:38 PM in response to John 32 In response to John 32

I am having the same issue. After I updated to iOS 6 I get "cannot get mail the connection to the server failed" for my Exchange mail. My Gmail still works fine. I am not having access issues from any of my other devices. Is there a compatibility issue with iOS6 and Exchange?

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Sep 20, 2012 12:44 PM in response to John 32 In response to John 32

After the upgrade to IOS6 , my corportarte email failed over the iPhone to get emails usong IMAP.


It says that the server is not responding, but , the iPad with IOS5 is working with the same account settings.?


I have been modifing the email confoguration during the last hour, i also turned it off , and nothing change, it is not working. 😟 😟

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Oct 6, 2013 8:43 PM in response to John 32 In response to John 32

I am so happy I googled this. Although I have been getting my mail this message comes up two to three times each time I refresh my mail feed and I need to click ok for it to go away. I completely deleted my gmail and exchange accounts. Then I reinstalled them and the message does not appear any longer! Yahoo!

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Sep 20, 2012 1:00 PM in response to John 32 In response to John 32

I played around a bit and got it working. For anyone else that is having this issue, here is how I solved it (for Exchange at least. I didn't have trouble with Gmail)

Settings -> Mail, Contacts, Exchange -> Exchange (under Accounts) -> Account (under Exchange) -> clicked at end of username field -> Done (on account screen) -> Done (on Exchange screen)

So basically I changed nothing but I think this somehow re-associated the account with the iPad by hitting done. Would love some more insight into why this worked, but it worked.

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Question marked as Helpful

Sep 20, 2012 12:38 PM in response to John 32 In response to John 32

I am having the same issue. After I updated to iOS 6 I get "cannot get mail the connection to the server failed" for my Exchange mail. My Gmail still works fine. I am not having access issues from any of my other devices. Is there a compatibility issue with iOS6 and Exchange?

Sep 20, 2012 12:38 PM

Reply Helpful (158)
Question marked as Helpful

Sep 20, 2012 12:44 PM in response to John 32 In response to John 32

After the upgrade to IOS6 , my corportarte email failed over the iPhone to get emails usong IMAP.


It says that the server is not responding, but , the iPad with IOS5 is working with the same account settings.?


I have been modifing the email confoguration during the last hour, i also turned it off , and nothing change, it is not working. 😟 😟

Sep 20, 2012 12:44 PM

Reply Helpful (81)
Question marked as Helpful

Sep 20, 2012 1:00 PM in response to John 32 In response to John 32

I played around a bit and got it working. For anyone else that is having this issue, here is how I solved it (for Exchange at least. I didn't have trouble with Gmail)

Settings -> Mail, Contacts, Exchange -> Exchange (under Accounts) -> Account (under Exchange) -> clicked at end of username field -> Done (on account screen) -> Done (on Exchange screen)

So basically I changed nothing but I think this somehow re-associated the account with the iPad by hitting done. Would love some more insight into why this worked, but it worked.

Sep 20, 2012 1:00 PM

Reply Helpful (6)

Sep 21, 2012 8:05 AM in response to caalbert In response to caalbert

Thanks everyone.... You have helped me solve my problem... Couldnt get email after iso6 apple update. It kept saying can not connect to the server. I had to delete my Yahoo account in settings and re-add it. Its fine now9only took a couple of mins and didnt lose any contacts/calendar dates etc so all good. Thanks again.

Sep 21, 2012 8:05 AM

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Sep 24, 2012 8:36 AM in response to kmur27241 In response to kmur27241

Also failed for me the first time. I tried various other things in various posts and still my gmail didn't work, though another account did. I deleted my gmail account for a second time, re-added it, and this time it worked. Only thing different this time was that I'm on a faster wireless network, no idea if that's why it worked.

Sep 24, 2012 8:36 AM

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Question: Cannot get mail the connection to the server failed