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iPhone 5 wifi issues

My iPhone 5 connects to wifi networks and remembers them, but receives absolutely zero data through the network. LTE and 3G no problem... Off to the repair shop (after 3 hours of ownership...) or any ideas??

iPhone 5, iOS 6

Posted on Sep 21, 2012 2:22 AM

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4,660 replies

Sep 21, 2012 6:44 PM in response to tobifs

Okay hate to keep replying, but I restored my wife's iPhone 5 and it is now connecting to our main network. I tried that on my i5 and it didn't work. So, I decided to connect to our Guest network on our wifi network and now it's working. Strange. I'm not sure why my wife's i5 can connect to the main network that our iPad and Macbooks connect to without a problem but mine cannot. Oh well, as long as it's working on the Guest network for now.


I have an appointment with the Genius Bar tomorrow so I'm still going to have them check it out.

Sep 21, 2012 6:46 PM in response to tobifs

WiFi issues for me too. As soon as I set up the phone I noticed it having trouble finding my wifi. After several attempts, it will connect, but signal strength is weak. My iPhone 4 and wife's android are having no issues at all getting a strong consistent signal.


Will see how it goes for the next 12 hours, then will report the issue to apple if it does not resolve.

Sep 21, 2012 6:49 PM in response to tobifs

This is insane. My new iphone5 stays connected to my WIFI for 3 minutes and then drops. When I connect back to wifi it asks for the security code again. It's as if it doesn't remember my network. My 4S is fine (still running iOS5) and I won't be upgrading until this is fixed.


This is ridiculous...how do you miss this in testing. Come on Apple! Get it resolved.

Sep 21, 2012 6:51 PM in response to tobifs

Well I was having the same issues and I found a fix. It worked for me at least.

On your computer you need to go into wifi settings. Now I know a lot of us have different routers so you're going to have to figure it out for your specific router. My explanation is for a linksys router.


Open a web browser and type 102.168.1.1 into the address bar.


It will prompt you to enter a username and password you created when first setting up the router.


Navigate to Wireless>Basic Wireless Settings> choose the drop down menu that says channel

and change the channel to 2


Save changes and try to connect. If not go back in and set to 3 and save changes. Try to connect again.


Continue with all the numbers until you can connect. (I had to go all the way to 11)


*Make sure if you don't have channel 1 selected when you first go into Basic Wireless Settings that you try 1 also.


Hope this helps. If it does let us know it's not a random fix.

Sep 21, 2012 7:12 PM in response to warlok03

Thanks! I exchanged mine for a new one that works great. No problems connecting to wifi. The salesperson said it was a software problem but I shouldn't have to deal with it on new phone. He was great. Appearantly other apple products, like the mac, have been having trouble connecting to wifi with iOS 6.


Thanks and good luck!

Sep 21, 2012 8:20 PM in response to tobifs

I am having the same issue, just recieved my iphone 5 today, it is showing connected to my wifi on the wifi settings page but no icon up top it will say 4G, having same problem with my daughters Ipad I just updated to IOS 6 but have a 4S and New Ipad not on IOS 6 and no problemis, ths tells me its something with IOS 6.


Also noticed the WIFI adapter on the 5 is very week picking up signal.

Sep 21, 2012 8:27 PM in response to Motyoj

you can fix the passbook app by going to settings>general>date & time.. turn off "set automatically" , then move your month ,2 months ahead.. go to your passbook app, open it.. now you have access... go back to your time settings and turn "set automatically" back on... problem fixed. not a lot of apps are using or are compatible with passbook yet so you might not find one right away.,

Sep 21, 2012 8:27 PM in response to tobifs

Received two iPhone 5's. One connected right away to my wireless network at home(WPA2 Personal). The other would see the SSID, but fail to ever connect. LTE is working fine and without issues. Took my phone into Verizon, figured out that I could connect to hotspots of other phones, so we thought the issue was resolved. Came back home to find it still wouldn't connect to my wifi. Tried to reset to factory defaults, reset network statistics, restored from backup in iTunes, tried to remove all password protection on my wifi, etc. Nothing resolved the issue.


I gave Apple tech support a call, they told me that this was a "known problem" that was found with other iPhone 5 units on the release day. They suggested I wait 1-2 days to see if it resolves on its own, if not call back. I don't see how it would "resolve on its own" without any iOS update, but that is what they told me to do.

Sep 21, 2012 8:37 PM in response to dpollitt

Translation: Apple doesn't known what the problem is yet, and they would like to avoid swapping out hardware when it's likely a software problem, or a problem that can be corrected with software (firmware). The fact that older hardware when upgraded to iOS 6 has the issue is a very good indicator it's software. I've got unlimited LTE, so it's not the end of the world for me. But my wife's phone doesn't and she's fairly annoyed right now. We may reactivate her iPhone 4 until a fix is released.

Sep 21, 2012 9:06 PM in response to tobifs

I have the same problem... sigh. Spent about 45 minutes on the phone with a senior Apple support person late this afternoon. He had me change the Apple Extreme connection to no security (no encryption) and the iPhone 5 connects just fine. When I moved security back to WPA2, it did reconnect, but it's very flacky. Sometimes it connects, and cometimes not. This is at under 10 feet from the router. Ultimate irony: I can enable hot spot Wi-Fi on my older 4S (which is connected to the Apple Extreme router via Wi-Fi) and the iPhone 5 will connect to the iPhone 4S without issue.


This has got to be either a software issue on the phone or an antenna issue (yikes - not again!).


Since all new iPhone 5's come with support, please call Apple and at least report this. The sticky wheel gets the grease, and Apple won't fix this until they receive a fair amount oc complaints.


PS: Running the Wi-Fi router with no security is too dangerous to even consider as a temporary fix.


PPS: How could this not have been discovered in Quality Control checks?

iPhone 5 wifi issues

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