iPhone 5 wifi issues

i have same issue - went to apple store; they did all their bells and whistles, said it was functioning properly according to them. The tech was nice, but it didn't solve the problem. My wife has the same phone, connects to every public wifi with full strength while mine doesn't connect at all unless we happen to be near the router.

Now I'm running up against my data plan limits because my phone rarely connects to wi-fi. I'd prefer them to swap out the phone because I know they won't pay any data overages...

The thing is about this wifi issue is it's the iPhone 5, never had a problem with my 3GS and still working. I can't seem to get this iPhone 5 to work anywhere else except at home which my speed test is very low. I've had 4 exchanges already and I'm sick of dealing with apple about it. They were trying to help and in the end the offered a 100 dollar credit in there store site which I never been able to get. Second they stopped emailing me back after I tryed. So it's frustrating knowing this all was a waste of time and as soon as my contract is up I'm never getting another iPhone. I just went iver my data limit and charged extra cause my wifi fails all the time. They don't care about the customer and no point wasting time to exchange it for a refurbished phone when mine was brand knew. Just a waste people just saying

Dear Megachiller,

If your iphone 5 is not getting decent wifi at home I would advise you to first perform a "hard reset", i.e. hold down the on/off button (upper right hand corner) AND the Home Button (fingerprint scanner) at the same time until the phone restarts. Let it restart completely, and check for wifi connectivity. Second, make sure your router is isolated (about three to five feet AWAY from anything electrical (we are testing, if it works you can then place it a little closer to other devices.) If need be you can try performing another hard reset, remember your iphone 5 works somewhere else, hence it has got to be your location at home.

You can even try to isolate the devices to a room where there are NO electrical equipment and then test your iphone. Let's remember wifi is completely dependant on distance wall materials, in other words if you live in a house that has any masonry exterior, or sheet metal on inside the roof, or anything of taht sort, that is what would be killing the signal coming from outside the house to your router and then weakly broadcasting to your phone.

I do hope these tips will give you a somewhat workable technique to allow you to enjoy your iphone 5 the way you expect it to. In my case the same afternoon that I received my iphone 5, I activated it and started noticing very poor wifi connectivity (I have got a killer Motorola Surfboard ac modem router, an Intellinet n access point they do sit close by though), and poor wifi nonetheless. I got online, went to apple's website, read some forums, and found that this poor wifi connectivity on iphone 5's is common to many users. People were doing all kind of things with ip addresses, changing routers, etc, etc. Until I found a comment explaining what worked for him. Guess what? Perform a "hard reset" and viola! It worked for me as soon as I did the "hard reset" the very first time. I do hope it works for you too.

Your iphone 5s gold enthusiat,

intuitionist aka Juan L. Blanco

Hey, I've done everything that is possible. Seems ok at home like I said but the any open wikis like shaw open never works or anywhere else proper. It says it's connected but spins forever if I try doin anything. So I've done hard resets and did everything I can it just sits and spins. My 3GS loves wifis and strong on them too. I believe it's a design flaw and hate paying for extra data when they told me the iPhone 5 was better than the rest lol. I'm just frustrated. 4 phones same issue but 3GS still better. I mean better with it connecting. I wish apple never abandoned me too. Talk to rep for a few hours trying to send data with it and they can't give an answer why

Guess what ???, after getting tired of all this wifi/iphone deal and tried ALL suggestions plus other things from myself, I stop resisting and changed my cel for an HTC one, WOW !!! this thing fly and has no issues connecting to wifi, 3G and LTE also shows more signal bars.

It was the same feeling when I left BB to turn to iPhone, I resisted a lot but finally did, who else experimented that?, leaving some kool items behind but getting others, no one win all, you have to sacrify something. This time I turned to a new plataform for me (android), which at the beggining seams to be some kind of plain compared with iOS but there are a lot of apps that complete the functionality for your specific needs.

The lesson of all this, I won't ever replace technology just promptly upgrading when there is a new release, instead will check comments from other people first, there are many online sites where you get reviews from users and see their real life performance with their toys, also will have in mind not to get stick to a certain brand or technology, try different ones, if in future apple fix and improve their issues I may considerit again, why not?

This is a reply to anyone who suggests turning off WPA2 - BAD ADVICE. 802.11n REQUIRES either wpa2 (not wpa), or no security at all, and I don't recommend no security

Most of the problems are with the powers mangament in idevices

Easy fix. Change two things on your router to keep wifi awake and going. Make the change for both bands if u have a dual band router:

DTIM=1

Beacon Inverval=50

Usually under advanced or professional settings

Don't go too low on beacon or make too much overhead.

WMM must be on for N

But u can turn off WMM APMD AND DLS. Both deal with power management. Killing those won't let a device use power management features in 802.11n :)

Hi All. I cant believe these issues have been going on for a good year now or close to. im mostly a troll now since ive orignially posted conclusions since day one of the roll out of Iphone 5 and experiened my own WiFi issues the same as everyone else here.

Long story short, i had a Netgear WAP device and couldnt connect, it came down to Netgear having to roll out a Firmware update and Iphone rolls out there to make it compatible

End of the day everyone, its a hardware issue between both devices which can generally get resolved by firmware updated of your router device

Failing that, go and buy a NEW WAP device that you know it works. If you have a same WAP device as someone and there's works but you're doesnt, i'd be placing a bed the firmware isnt the same.

Filing that, go and get your hands on an Iphone 5S as ive had no issues with that on my current WAP device since i updated firmware to it.

I had tried everything to get my wifi wofking on my iphone5. Scoured all the forums, played with router settings you name it. Today, as I was going to book an appt with the Apple Store for a look-see, I removed the phone case to look at the serial number ... voila! My wifi is working perfectly! I have NEVER had a wifi signal this strong on my phone since buying it. Hope this helps others:)

This is *** R I D I C U L O U S ***, Apple is aware of this problem and has shown a complete LACK OF RESPONSIBILITY with users, some of us have spent a lot of time and resources figuring out for possible solutions, not counting the inconvenience of having none or poor connectivity that sometimes push us to use carrier signal which ends in a cost. Users should not be limited to don't install a phone case or use specific and rare router configurations because a poor design, most of us are just simple users not networking Engineers, I tough we were in plug and play times, it's not user failure or responsibility, but it's complete mfg responsibility.

Apple Customer Support and their Engineers should find the fix and proactively notify us about it. This is a discussion that has more than 4500 posts and more than 1.2 million of views, can not believe that there is no one from their group putting attention to this.

Apple, if you are seing this, please don't drop the ball and put your geeks to work on this problem !!!

We are talking about a premium cost phone that deserve a premium customer support service.

I agree, I'm a simple user and spent lots of time trying. I get wifi but it just doesn't work. It shows I'm connected but just spins and spins and spins till it says could not find server. It's an iPhone 5 issue cause all the other devices work fine. My bill keeps goin up cAuse of my data being over. Honestly I said before I feel abandoned from apple and angry. Now with there mega millions the get from us I feel like I just was scammed . I used to praise apple but I'm so angry that even after 4 iPhone 5 exchanged it's still a problem. Unfortantly I'm stuck with it for another year but after that it won't be iPhone. And not only me but I know a few including my family that are gonna switch too.

Dear Megachiller,

I understand you have exchanged your iphone 5 already to no avail so far. First things first, I would try starting with a hard reset, i.e. hold down the on/off button AND home button at the same time until unit restarts, as soon as it starts re-starting then let the fingers go by sliding the hold to the body of the phone.

Test the phone to check whether the wi-fi got any better. Second, visit the app store and download and install wi-fi Finder, it is a free app. Then turn it on and go, start testing again.

In my particular case, the same evening that I received my iphone 5s gold, I activated the phone and attempted to use its wi-fi feature to a very disappointing weak reception. I got online over to the apple website, started reading forums and guess what? A lot of people whom had started using their iphone 5 phones were experiencing the same issues.

Many people were experimenting with changing routers, ip addresses, using single G band 2.45 GHz, etc, etc. There was one guy whom just did a hard reset of the iphone, and that did it. So, I did just that, a hard reset. Magic, my wirless wi-fi connection was fixed. Then, I started reading some forums online and saw that the app store has this wi-fi finder app for free, no matter where you are, if you have low wi-fi reception, then then turn wi-fi finder on and voila you are going to find close by hot spots which you can use to improve your wi-fi connectivity, it happened to me tonight (Friday 22nd in San Antonio, TX) after work, I was at a grocery store wanting to call Florida to check on a bank, low reception, thus searched for wi-fi finder, turned it on and found four free hot spots nearby, and was able to make the calls NO PROBLEM.

I certainly hope these ideas can be of some assistance. You have a great weekend!

intuitionist

Dear Knife01,

I understand you have exchanged your iphone 5 already to no avail so far. First things first, I would try starting with a hard reset, i.e. hold down the on/off button AND home button at the same time until unit restarts, as soon as it starts re-starting then let the fingers go by sliding the hold to the body of the phone.

Test the phone to check whether the wi-fi got any better. Second, visit the app store and download and install wi-fi Finder, it is a free app. Then turn it on and go, start testing again.

In my particular case, the same evening that I received my iphone 5s gold, I activated the phone and attempted to use its wi-fi feature to a very disappointing weak reception. I got online over to the apple website, started reading forums and guess what? A lot of people whom had started using their iphone 5 phones were experiencing the same issues.

Many people were experimenting with changing routers, ip addresses, using single G band 2.45 GHz, etc, etc. There was one guy whom just did a hard reset of the iphone, and that did it. So, I did just that, a hard reset. Magic, my wirless wi-fi connection was fixed. Then, I started reading some forums online and saw that the app store has this wi-fi finder app for free, no matter where you are, if you have low wi-fi reception, then then turn wi-fi finder on and voila you are going to find close by hot spots which you can use to improve your wi-fi connectivity, it happened to me tonight (Friday 22nd in San Antonio, TX) after work, I was at a grocery store wanting to call Florida to check on a bank, low reception, thus searched for wi-fi finder, turned it on and found four free hot spots nearby, and was able to make the calls NO PROBLEM.

I certainly hope these ideas can be of some assistance. You have a great weekend!

intuitionist

Done it all man, I just concluded it's just crappy hardware. Trust me I've talked with apple and the hoped I would just let it go. 3 I phone 5s in the house there the only ones that have issues the iPad and iPhone 3GS are fine so it's the 5 . Changed routers and home works ok half the time ,but anyware else ha it says connected but it just don't work

I'm also having issues connecting to WIFI with my iPhone 5. When I try to connect to 802.1n with 5ghz i associate to the access point but cannot connect to anything. If I disable the 5ghz radio and connect to the same AP SSID but over 2.4ghz my iPhone works just fine. I've tried this with several access points of different manufacturers I have the exact same problem. Since I purchased the iPhone 5 I always had this issue. For the longest time I wondered why my iPhone 5 would not work with my AP while my iPhone 3GS, 4, and iPad did. The reason is that they all connected to the AP on the 2.4ghz band and the iPhone 5 connected on the 5ghz band.

By the way anyone who says just use this protocol or that protocol (I have the same problem with TKIP and AES) doesn't recognize the problem. When I connect to an AP at work and my iPhone doesn't work am I supposed to tell the network engineers (by the way it's me) to change the network because the iPhone 5 has issues? I think not. This problem needs to be fixed.

P.S. I always wondered why Apple removed the good WIFI apps, now I know why.

Dear CarlVonHassel,

I can certainly feel your frustration with a malfunctioning iphone 5. You have tested several wi-fi peripherals at 2.4 GHz and at 5 GHz with different results, it seems to point to the phone itself. Let me share what worked for me and other iphone 5 users (I include one testimony which even seeming unrelated fixed this user's iphone 5 bad wi-fi connectivity.)

Dear CarlVonHassel,

If your iphone 5 is not getting decent wi-fi at home I would advise you to first perform a "hard reset", i.e. hold down the on/off button (upper right hand corner) AND the Home Button (fingerprint scanner) at the same time until the phone restarts. Let it restart completely, and check for wi-fi connectivity. Second, make sure your router is isolated (about three to five feet AWAY from anything electrical (we are testing, if it works you can then place it a little closer to other devices.) If need be you can try performing another hard reset, remember your iphone 5 works somewhere else, hence it has got to be your location at home.

You can even try to isolate the devices to a room where there are NO electrical equipment and then test your iphone. Let's remember wi-fi is completely dependant on distance, wall materials, in other words if you live in a house that has any masonry exterior, or sheet metal on inside the roof, or anything of that sort, that is what would be killing the signal coming from outside the house to your router and then weakly broadcasting to your phone.

I do hope these tips will give you a somewhat workable technique to allow you to enjoy your iphone 5 the way you expect it to. In my case the same afternoon that I received my iphone 5, I activated it and started noticing very poor wi-fi connectivity (I have got a killer Motorola Surfboard AC modem/router, an Intellinet N access point they do sit close by though), and poor wi-fi nonetheless. I got online, went to apple's website, read some forums, and found that this poor wi-fi connectivity on iphone 5's is common to many users. People were doing all kind of things with ip addresses, changing routers, etc, etc. Until I found a comment explaining what worked for him. Guess what? Perform a "hard reset" and viola! It worked for me as soon as I did the "hard reset" the very first time. I do hope it works for you too.

Your iphone 5s gold enthusiat,

intuitionist aka Juan L. Blanco