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Something loose in new iPhone 5

78660 Views 114 Replies Latest reply: Aug 11, 2013 7:38 AM by Davlog RSS
  • cgolca Calculating status...
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    Sep 22, 2012 10:56 PM (in response to mojomaniak)

    Just took my iPhone 5 to the Genius Bar today at my local Apple store. I told the Genius tech about the thud that was coming from the inside when shaking lighlty and he acted like he knew exactly what I was talking about. So he took it in the back and came out in less than 10 minutes and said that the battery was not secured down correctly to the adheasive during manufacturing which was what I thought. He said that "this does happen once in awhile because of the rush to get them out and I did secure it and it will not come loose"! But he gave me the option of keeping it or getting a new one and I chose just to keep mine because of the chance of something worse be wrong with the replacement. Hope I made the right choice!

  • Balamuthu Calculating status...
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    Sep 22, 2012 11:33 PM (in response to mojomaniak)

    @mojomaniak, the techies in Apple store fixed it. They said the battery was not properly set. No more thuds now :)

    He gave me his business card to contact him directly if I face any issues.

    Hope yours got fixed too.

  • MoJoJ Calculating status...
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    Sep 22, 2012 11:45 PM (in response to cgolca)

    I think I'm going to ask them to fix the phone I have rather than replace. Not sure I want to risk other issues

  • RobWoodman Level 1 Level 1 (0 points)
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    Sep 23, 2012 7:34 AM (in response to mojomaniak)

    Hi! I got the iPhone 5 yesterday, 32G black, it also has a slight rattle inside. I noticed it within an hour of receiving it. I took the phone to one of our local Apple Store's, a tech opened the phone and said it was the vibration motor. He returned the phone to me and said it needs to be be fixed, but since the 5 is new Apple hasn't released a fix yet. He also ran a full diagnostic test, the phone is functioning properly, but the rattle is annoying. I submitted an online case with Apple Express Lane, suggest others do the same, the more cases they get the faster it will be resolved.

  • Emilie in Key Largo Level 1 Level 1 (100 points)
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    Sep 23, 2012 1:13 PM (in response to MoJoJ)

    That was what I chose, rather than face getting a different phone with other issues.  Make sure you get a case number, so that it is documented they reglued your battery.

  • jfkfc5 Calculating status...
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    Sep 23, 2012 1:46 PM (in response to mojomaniak)

    I am very upset with my experience at the Madison, WI apple store.

    I have a rattle when I tap on the back, top portion of iPhone 5. A pinging that I can feel when I pick it up as well. I called to ask if they have any replacements in stock and was told I need to come in to find out, as she nor any geniuses could give me that info until I arrive. So, it could have been a trip for nothing. As it turns out, that was not the issue.

     

    Bottom line, genius told me that every single iPhone 5 has the same rattle which comes from the "vibe motor". She then shows me another one that had it, only it wasn't as bad, this one felt and sounded more solid. She disagreed-she thought it was the same-it was not.  She told me basically that if I didn't like the rattle noise I could buy another phone. One of those situations where you feel like they are making you out to be crazy. I'm pretty sure Apple didn't make an iPhone 5 with a loose vibe motor that rattles when you tap on it.

     

    I am thinking I got a bad store/rep/manager and that if I go somewhere else, I may get a different answer. I want to print out a copy of this forum to show them. I have been a customer of apple since 2001, buying at least 10 different items. I have never had a problem like this, nor do I think apple made a defective product. This genius/manager were just wrong and rude.

  • rs4pilot Calculating status...
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    Sep 23, 2012 2:55 PM (in response to jfkfc5)

    I have something loose when skaken lightly, plus I hear some odd sound when I tap the back of the phone while it's to my head.

     

    Mines going back as it also had a bad internal headset speaker. What a POS.

  • theycallmesike Calculating status...
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    Sep 23, 2012 4:45 PM (in response to mojomaniak)

    It's not the accelerametor or anything? Don't they have a gyroscope or somethign that rattles/moves? Maybe the vibrator?

     

    Mine is making the rattle too, but not sure if they have brand new ones in stock

  • Marpjo Calculating status...
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    Sep 23, 2012 7:08 PM (in response to mojomaniak)

    I went in to Apple yesterday and they replaced the phone. Very happy.

  • Mike Pinero Calculating status...
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    Sep 23, 2012 7:25 PM (in response to JawnU)

    Yeah seems like the power button is slightly loose nothing major nothing to be worried about can barley notice it unless your in a quite room

  • RobWoodman Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 23, 2012 8:29 PM (in response to mojomaniak)

    My problem with the rattle is wake/sleep button, top right on the phone. If you lightly put your finger on the button a shake there is no rattle. I think the button is a cap on top of a switch soldered to the circuit board. This should be an easy fix for Apple, it is annoying and hopr it's fixed soon.

  • Dailypix Calculating status...
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    Sep 23, 2012 8:31 PM (in response to mojomaniak)

    Took mine back to the Apple store. It was very busy with a line up for the new phones but they were able to fix the thunking battery problem in a few minutes. I also picked up 2 spare Lightning to USB cables, one for the car and one for work. (ouch almost 50 bucks with tax)

     

    I decided to go the repair route instead of starting over. No break in service, no sync, password, settings issues.

     

    The Apple store service was perfect.

     

    Lets hope that does it, now I am a little concerned with ocassional heating and low battery life. We will see.

  • jfkfc5 Level 1 Level 1 (0 points)
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    Sep 24, 2012 12:44 PM (in response to mojomaniak)

    UPDATE: I just went to the Milwaukee Apple Store, better service, same result. The genius said it was the vibration motor and that apple couldn't replace it. He said all the other iphone 5s in the back did the same. However, I tapped on the back of one on display, and the ping wasn't as audible, which the genius confirmed. Regardless, he couldn't explain it, as he opened it up and found nothing loose inside.

     

    I actually then took it home and discovered that when I hold the power button down while tapping, it isn't as bad! I think it's actually the loose power button I'm hearing, with the vibration motor as secondary. I don't care anymore, though I am disappointed with Apple that they couldn't make my iphone rattle less after bringing it into 2 stores. They also didn't catch that the power button was responsible.

  • romanp Calculating status...
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    Sep 24, 2012 1:05 PM (in response to mojomaniak)

    Are you guys kidding me ? First my phone doesn't hold charge at all, now there is something rattling inside ? Steve is dead, now you have no one to do quality control ?

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