I bought 2 iPhone 5s both in 64 gig versions (at&t) at my local Best Buy Mobile on Friday night. I get them home and put them side by side and low and behold, one is yellow/ivory looking compared to the other one which is perfectly bright white with a slight purple hue to it which looks way better and the way it should look and looks just like our iPhone 4 models. We didn't have iPhone 4S models. The one that is perfect is my wife's, while mine has yellow/ivory tint in the white areas when I compare them side by side in various brightness levels and in the settings menu where you can really see the difference. I mean it looks terrible when you compare them side by side.
I did what others recommended and used the phone non stop so that the phone would get hot and so the glue can cure and no luck at all. I made sure the phone got hot and used the phone for hours in the highest brightness levels. When I compare them side by side, it still looks the same.
To make matters worse, I went to the Apple store last night and they said that since I bought the phone from Best Buy and not direct from Apple, they were unable to exchange it out for me. I was so angry that I wasted all that time at the Apple store waiting to be helped and was pretty much turned away when I should have been prioritized, since I purchased a defective item. I think I was there for 2 hours and even the Apple rep went to talk to his manager and nothing. They refused to help me! The Apple store told me to return the phone at Best Buy and then come back and buy the phone from them. I had to leave with a defective phone. Such crap! Apple's customer service needs an overhaul to say the least! They think that since their products are in such high demand, they can treat their loyal customers like that.
I spend $1000.00 on two new iPhones and Apple wouldn't stand behind their warranty for the product they made. Best Buy didn't make the phone. Best Buy simply sold me the phone! Apple wouldn't honor their own warranty and I hadn't had the phone even 24 hours when I went to them for help!
In my household, we had 2 iPhone 4 models, now we have 2 iPhone 5 models, we have two of the new iPads (64 gig Verizon LTE versions) and 3 iPods. I am starting to think about if I should still remain an Apple loyal customer. This whole ordeal has really ruined what was supposed to be an exciting event getting new iPhones. I will be sure to tell everyone about my ordeal!
Shawn