iPhone 5 Not Working With ATT Microcell

Question

Level 2

406 points

iPhone 5 Not Working With ATT Microcell

This morning I received my new iPhone 5. I have an iPhone 4S and it was working fine this morning and showing the M-Cell symbol in the upper left of the iPhone 4S before I uathenticated my iPhone 5. The authentication with AT&T of my iPhone 5 went perfectly and I have phone service and all is working fine EXCEPT I no longer have the AT&T Microcell showing in the upper left of my iPhone 5, and I have a weak cell signal (as expected) indoors at my location wiith the iPhone 5.

Has anyone who has an AT&T iPhone 5 suceeded in getting their AT&T Microcell to be recognized by thier iPhone 5? If so, did you do anything special? My AT&T Micro-cell is showing all green lights on the front so there is no problem there.

Tom

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4), 768 GB, 16 GB RAM, 2.7 GHz

Posted on Sep 21, 2012 9:29 AM

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Answer 1

donhart

Level 1

0 points

Sep 21, 2012 2:44 PM in response to TomWheel

I just spoke to an AT&T tech support person at 2:44 PM Pacific and she let me know that Apple is working on a patch that they will push out. No eta. Would be nice if we got the official word from Apple.

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Answer 2

TomWheel Author

Level 2

406 points

Sep 21, 2012 3:44 PM in response to donhart

Thanks for responding. I have been on the phone with AT&T Microcell support and their engineers are also aware of the problem and working on it. Between Apple and AT&T we will hopefully soon have Microcell support for teh iPhone 5.

Tom

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Answer 3

Sep 21, 2012 4:13 PM in response to TomWheel

Same problem here. MCell icon in left upper corner no there. Please post solution to this issue.

Thanks

Glenn

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Answer 4

Sep 21, 2012 4:20 PM in response to TomWheel

Apparently it's now been fixed, you need to deactivate and reactivate your Microcell which forces a software upgrade to it then toggle airplane mode on and off on your phone and you should be back in business.

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Answer 5

Sep 21, 2012 4:21 PM in response to TomWheel

Yep, same here, microcell was working with 4S before I activated my 5, now my 5 gets no service anywhere at my house...

Great product and great service as always courtesy of Apple+AT&T!

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Answer 6

Sep 21, 2012 4:25 PM in response to TomWheel

read my previous post, the issue is fixed, I now have microcell on my iPhone 5, takes around an hour for re-activation.

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Answer 7

Sep 21, 2012 4:26 PM in response to TomWheel

how do you deactivate the microcell?

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Answer 8

Sep 21, 2012 4:31 PM in response to TomWheel

You log into your account, manage devices on the AT&T website, find your microcell, deactivate it then you will have to put in all the details again to reactivate it, your address, microcell serial number ect, primary phone number and after that it starts the reactivation sequence and software upgrade which takes around an hour, then you get a text message to say it's been done then you toggle aircraft mode on and off and your phone should see the microcell again like your old iphone did.

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Answer 9

jgp074

Level 1

0 points

Sep 21, 2012 5:11 PM in response to megalaser

Has anyone been able to confirm this?

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Answer 10

Sep 21, 2012 5:15 PM in response to TomWheel

No I have just typed all that for the sheer fun of it.

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Answer 11

Sep 21, 2012 5:20 PM in response to TomWheel

It works. Logged in att site. Manage mcell from the drop down menu on the left. Deactivated the cell. Activated it again. Now works with my iPhone 5.

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Answer 12

Sep 21, 2012 5:20 PM in response to TomWheel

I can confirm the above is working. It took me awhile to find how to de-activate the MCell but found it. Log in to your MCell account, then to "Manage AT&T 3G MicroCell™ Settings", then "Disconnect Your 3G MicroCell Device." Then start again to reactivate. You have to provide contact email & phone number, then add user's phone numbers again.

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