iPhone 5 Not Working With ATT Microcell

This morning I received my new iPhone 5. I have an iPhone 4S and it was working fine this morning and showing the M-Cell symbol in the upper left of the iPhone 4S before I uathenticated my iPhone 5. The authentication with AT&T of my iPhone 5 went perfectly and I have phone service and all is working fine EXCEPT I no longer have the AT&T Microcell showing in the upper left of my iPhone 5, and I have a weak cell signal (as expected) indoors at my location wiith the iPhone 5.


Has anyone who has an AT&T iPhone 5 suceeded in getting their AT&T Microcell to be recognized by thier iPhone 5? If so, did you do anything special? My AT&T Micro-cell is showing all green lights on the front so there is no problem there.


Tom

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4), 768 GB, 16 GB RAM, 2.7 GHz

Posted on Sep 21, 2012 9:29 AM

Reply
87 replies

Sep 26, 2012 2:25 PM in response to TomWheel

I had to disconnect and reconnect the Microcell to get the iPhone 5 to work with it. Now, it works, but when I come back home it does not automatically reconnect. Somehow I have to get the phone to search the network for it to get reconnected. Either one of these three ways accomplished the reconnect:


1) Airplane mode off and then back on

2) If LTE is on, turn LTE off

3) If LTE is off, turn LTE on


So it can connect whether LTE is on or off, but it doesn't auto-detect or pickup the microcell unless I toggle it to make the phone search for a network.


I did not have this problem with my iPhone 4. It almost always picked up the Microcell without having to mess around with the network settings.

Sep 28, 2012 3:21 PM in response to boraski

Well, mine seems to be on the fritz again. Yesterday my Mcell 3G light was blinking red. After rebooting, reactivating, etc. it went to blinking green. Today it finally went to solid green. However, my iPhone will not pick up the Mcell with LTE on even after rebooting and/or flipping airplane mode on. It looks like they may have reverted to the pre-patch firmware. 😟

Nov 5, 2012 11:12 AM in response to TomWheel

I noticed the same thing when I went to my mother's home, where I installed a microcell a few years ago. My iPhone 5 gets on with no problem. When I turn-off WiFi, it says it's connected through "M-Cell 4G."


With iPhone 5 and 4S, "4G" means "HSPA+" and not "LTE." HSPA+ is closer to 3G tech, but offers 4G-like speeds. However, the microcell does not support HSPA+. A speed test reveals that the connection through the microcell is SLOWER than 3G and MUCH slower than the WiFi network (the same Internet connection the microcell is using). The microcell is definitely NOT using "4G" in any way.


Because HSPA+ "4G" is really more like 3.5G tech, I bet AT&T has upgraded nearly-all 3G towers to support HSPA+. The iPhone 5 and 4S probably display all 3G AT&T connections as "4G" (and assumes that they all support HSPA+). The iPhone 5 and 4S probably does the same thing for the M-Cell, even though M-Cell does *not* support HSPA+ and actual speeds are slower than 3G.


Hopefully some kind of update for the phone or microcell makes it correctly show "3G" when connected through a microcell that does not support HSPA+.

Mar 13, 2013 9:51 AM in response to TomWheel

Just adding another data point here.


I've got a new MicroCell as of 3/1/13. It works wonderfully but every so often (every day or so) I notice my phone is not connected to it—perhaps because I've got miserable AT&T service in my house, but there is some service.


Here is what I've learned through experiementation.


1) Turning off LTE does usually force the iPhone 5 to re-connect to the MicroCell. When I toggle LTE back on, I am disconnected BUT, if I'm patient, about a minute or two later, the phone re-connects to the MicroCell again with LTE still turned on.

2) I sometimes (being impatient) toggle airplane mode on/off in conjunction with LTE being on/off and I cannot say for certain whether or not this is effective or whether the process descibed in #1 above is what is working and I'm just getting in the way.

3) Power cycling the MicroCell also has proven effective.


In all three cases, my phone does not INSTANTLY reconnect to the MicroCell. It takes at least 1-2 minutes (but no more than 5) for the phone to find and connect to the MicroCell on its own. I have handoff disabled. I've deactivated/reactived my MicroCell.


On the whole, I'm pretty happy with the thing (since it was free) and have no trouble making clear calls from my dead-zone house.


So if you're in my situation: toggle LTE off, wait for the phone to connect to the MicroCell, toggle LTE back on, and then WAIT A FEW MINUTES and see if the phone reconnects to the MicroCell with LTE on.

Jun 7, 2013 12:06 PM in response to xzackly

I just got the Micro Cell and the iPhone 5 simultaneously (6/1/13), and my phone never connects to it automatically, ever.

Other people's 4S will connect, but my 5 won't. Once in a while, if I turn off and on both the microcell and my phone, it sometimes works, but rarely.


Does anyone have a solution to this issue that actually does work with the iPhone 5? The only reason I upgraded was because ATT sent me a microcell, and now it's worthless. I live in a metropolitan city and I have "NO Service" displaying on my phone 90% of the time I'm home.

Jan 18, 2014 12:44 PM in response to TomWheel

My iPhone5 used to connect automatically to the AT&T microcell, but now I always have to turn Airplane Mode on and off first. We have an HTC phone which connects all the time, so it's not the MicroCell. I don't want to reset my Network Settings on the iPhone because I don't want to lose passwords. It's a pain to have to turn the Airplane Mode on and off each time I come home. Any other suggestions?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 5 Not Working With ATT Microcell

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.