Previous 1 2 3 Next 385 Replies Latest reply: May 26, 2015 10:07 PM by Ken Shimabukuro Branched to a new discussion.
Ath3rs Level 1 Level 1 (60 points)

Hi,

 

My iPhone 5 will not charge has anyone else got this problem?

When I plug the lightning cable in its as if the phone registers this but it will not charge.

I am also unable to transfer any data across to the phone.

The phone has been rebooted several times but still no luck,

 

Thanks

Jack


iPhone 5, iOS 6
  • RuralNurseER Level 1 Level 1 (0 points)

    I just discovered that I am having the same problem when charging the phone from the USB port charger on a computer.  I just plugged it into a wall outlet and it is now charging fine.  I am wondering if it's a hardware/software problem of the computer being used to charge the phone.  Maybe it's not recognizing the new lightning cable?  Try using an AC outlet to charge.

  • Ath3rs Level 1 Level 1 (60 points)

    Thanks for the reply, the AC outlet has already been tried but it won't charge at all.

    I've also reset the device to factory settings but same issue.

    My phone has now run out of battery and I'm going to have to wait for a new cable to come in the post.

    Not happy at all.

  • Ben_Jam Level 1 Level 1 (5 points)

    Exactly the same problem here. Tried USB on computer and wall using the plug provided. It detects the cable, but zero charge!  Bad times for a new product!

  • BellCheg Level 1 Level 1 (0 points)

    I'm having the same issue, I need to transfer my data across and it's not recognising it at all.

    There's always a problem!

  • Ath3rs Level 1 Level 1 (60 points)

    It is really frustrating considering we've spent a lot of money on the device and it won't even charge!

    Hopefully a new cable will resolve the problem, should have it for Tuesday...

  • Ben_Jam Level 1 Level 1 (5 points)

    Surely you can just go to an Apple store and exchange the faulty cable for a new one under the warranty?

  • Timmy Appleseed Level 1 Level 1 (0 points)

    Well, much to my embarrassment, I discovered that with my new iPhone 5 that it is possible -- even easy -- to connect the USB port to the charger facing the wrong way. The USB symbol should point toward the center of the charger.

     

    When when I fixed that, then it started charging just fine.

  • Ath3rs Level 1 Level 1 (60 points)

    Nearest Apple shop is 40 miles away, and I dont want to travel that far just for a cable. I bought the phone through 'phones4u' and they are sending a new cable out in the post.

  • BellCheg Level 1 Level 1 (0 points)

    It's all weird. Everything is in right. I turn off my phone and then plug it through the mains, it recgonises it turns on but doesn't charge.

    so annoying when I need to charge my phone for tomorrow!

  • Ath3rs Level 1 Level 1 (60 points)

    Yeah that's the exact same thing as mine, really odd.

  • BellCheg Level 1 Level 1 (0 points)

    I got it from 3, there not even sending out a new USB!

  • madrido Level 1 Level 1 (0 points)

    I had to restart syncing 5 times into itunes because just putting the phone down on my lap disconnected me from itunes. if I just tap the part of the lightning cable thats plugged into the phone it disconnects I have had enough with this **** thing already. I was so excited and Ive had literally 5 hours of misery. I don't want to stand in line at apple for hours to get a new cable/phone, who knows. Its plugged into the wall right now and chargingbut if I wiggle the cord it disconnects. I hope its not a design flaw.

  • TheOakTrail Level 1 Level 1 (0 points)

    Having the same problem. Posted this in another therad on the issue:

     

    After moving the plug around, I can get it to charge/connect to my computer if I push it towards the phone and pull up, but only with one side of the connector. The other side never connects, no matter what angle of force is applied.

     

    Physically, it must be an issue with the pins in the iPhone connecting fully with the pins on the Lightning connector. Because all Lightning connectors must be near-identical, I unfortunately think that it's a problem with the phone itself.

     

    I'm bummed. I may fool around with it a bit more to see if I can gather more data, but it looks like I'll be scheduling for a replacement when Apple Stores near me get another shipment. Until then I'll have to fashion a rubberband apparatus for it to charge.

     

    Please, if anyone reading this is also having this problem, post as much detail as you can about the problem. I would love this to just be an issue with the Lightning cable, but, we'll see.

  • Madmart944 Level 1 Level 1 (0 points)

    Exact same problem and have to do the same thing for it to charge or connect to the PC. Will hv to first try another plug and if still the same problem it will have to be the phone. Let's hope it's just the cable.

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