Scuffs/Scratches On New iPhone 5 Right Out Of The Box

I got a black iPhone 5 16GB today direct from the Apple online store and have found white scratch marks where the back plate meets the surround bezel.

I expect perfection when paying £529 pounds for an Apple product.

Dave

UK

PyriDJ I'm in the UK that looks very similar to how mine is out of the box same location but the chips are closer together also got a couple of chips on the front next to the screen where the antenna frames join.

My replacement is coming from my local three store but have to wait for stock to arrive. Mind you I still informed apple and got a case number to help things along.

I could go to an apple store but my closest one is over an hour away and stock levels are we're low so it wasn't worth the journey. After following up with apple my local three store agreed to replace my iPhone 5 but I have to wait till the first week in October for stock to arrive. In the meantime I can use my scratched/chipped handset until new stock arrives.

Just on the phone to Apple now I'll let you know what happens.

Has Anyone asked for a discount on apple care? since this will be an ongoing issue

I would like to have mine replaced everytime the paint comes off

Chris FL US

Hi,

Joff81 I have just been in contact with Apple support. They have arrange for a replacment phone to be sent to me.

I have also forwarded them a link to this forum so hopefully others will be able to recieve the help they need in solving their individule problems.

I hope this helps.

Dave

I have a white 32gb iPhone 5 purchased through Verizon's website, shipped to Kansas City, KS. It has a scratch on the beveled edge of the aluminum on the back just below the camera. I am currently on the phone with VZW about getting a replacement.

Hey pyrodj i live in colorado denver and i also ordered my black iphone 16gb straight from the online apple store and i have bigish scratches on my left top corner do u think i could also get an replacement? What did they say when u told them about the scratches/dents

I bought my black iPhone 5 (32 GB) in the Apple Store Munich. Unfortunately, I have scuffs and scratches on my 790€ phone too. Directly after unboxing, I went back to the Apple Store and asked for replacement. The store manager let me open 5 new boxes, but no iPhone was perfekt, scratches everywere. The apple staff is aware of this problem, but they can't do anything.

Is there already an official statement from apple?

Hi Myloveea

I phoned apple support and after explaining that the item arrived defected on arrival they processed a return order. I have recieved an email with a new order for the same model iPhone 5. It says 3-4 weeks on the delivery estimate but I was told to ignore this as I would get it in around a weeks times. I was told I would recieve a follow up email stating this but haven't recieved anything yet.

At the same time they have arranged for a courier to contact me to arrange collection of my current iPhone 5. I said I can't go with out my number for business reasons and seeing as the iPhone 5 is the only phone that supports the Nano sim currently I can't simply switch to a spare phone.

So I was told when the delivery company calls I can arrange the collection date to best suit me. So hopefully I can do this for the iPhone to be collected after or just before the new phone arrives.

I hope this helps.

I would really like to no of an offical statement from Apple. I'm worried that my replacment phone is just going to be the same as my current one or worse yet.

Some reassurance from Apple would be nice to know what they are doing to rectify this problem.

Well Verizon was happy to send me a replacement, but it won't be shipping until Oct 19th and they will gladly put a hold on the card I used for the cost of the phone that will stay there until they receive the old phone and verify it is damaged. They said I could avoid the hold if I sent in the phone first, but obviously that's not an option as I wouldn't have a phone for almost a month. Thinking about going to an Apple Store and seeing if they have any replacements hiding in the back.

I am very worried about this issue I have an appointment at the apple store today at 6:00pm

What if all the phones they open are the same or worse...? What do I do then?

Chris FL U.S.

SCUFFGATE UPDATE !!!!!!

ANYONE ELSE NOTICED WONKY LIGHTING CABLE ADAPTER?

WHEN I PLUG MINE IN IT SITS SLIGHTY ON THE ****

No, Struders, no.

It's another kind of luck.

It's "cablegate"...

Hi pyrodj that is my situation as well but since apple is sending u an replacement ill talk to them after my work tofay but i also need my phone for business so idk what im goin to do