Scuffs/Scratches On New iPhone 5 Right Out Of The Box

They put aside that amount so that if you don't send back the phone you have now the wireless carrier is guaranteed to get the amount the device retails for. That's what a hold is. It's not the same as a charge.

That's what they want you to do. Get frustrated and give up. Don't do that. You have to stick with it. Persistence is key. Eventually they will see you aren't going away and they'll start to work with you. Remember, all you need is one person who is willing to help you out.

ty. so much i am going to first try radio shack tomorrow and then if it does work. i will call apple ty chris.

Threatening them right off the bat is never a good idea. Work with them, be patient, kind, and don't get angry.

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Anytime. Good luck.

Well im due to receive my white VZW 64gig iPhone 5 on Tues. Hope it shows mint, but something tells me it wont 😟. Wish me luck everyone

THe first day u get it. Check the headphone port. To see if everything is even. Then check the phone out. Good luck.

I received my first one on the 4th it was black with a small paint chip on the bezel near attena on the bottom. The second black one i got on the 10th (the one im using now) is in perfect mint condition. I just decided I like the white one better. The black got boring to me. Ready for a change. But both phones ive had the headphone jack is in place and not uneven.

So you have an elusive perfect black iPhone 5 right now, and you're deciding to get rid of it for the white model? Seems like a bad call to me. But I wish you the best.

Yes, After seeing friends with the white one, Its more apealing and it just looks a lot better in my opinion. May get a damaged white phone then it will be all on me

I saw you mention you have Verizon, right? So you switched out one scratched device for a new perfect one. And now you're just deciding to switch again to another color of the same phone? How did you pull that one off? Doesn't sound like something the VZW I know and hate would go for at all.

You have 14 days of worry free garantee you can send phone back or do whatever you want. They make you pay for the phone upfront and refund you when they get the replacement phone. Just told them i wanted the white one and they allowed me to swap. Had to pay again but ill be refunded once they get the black one i have now.

But don't they just allow you the one switch within the 14 day "worry free" period? This would be your third iPhone 5, correct? Are they charging you full retail until you return the one you have now?

"I talked to an African American..."

Great. Along with everything else, a racist rant.

"I said 'well it's kind of a long story"'and he said 'How long?' and he looked at the time on his iPod touch...

I said, 'do you have somewhere to be?'"

You're the one who started with the inane "well it's kind of a long story". In truth, though, it isn't. It's something similar to this: "I bought an iPhone and, when I inspected it, I saw that it was cosmetically flawed."

That's not a long story and, apparently, it's the complete truth. The rest of your childish patrois isn't worth commenting about. Drama queens, no comments necessary.

"I hate you Apple. I hate you so much. As soon as my contract is up, I'm chucking this phone in a river."

OK. Have a nice life. See you around the bend. Keep your sense of humor.

carl wolf wrote:

"I talked to an African American..."

Great. Along with everything else, a racist rant.

"I said 'well it's kind of a long story"'and he said 'How long?' and he looked at the time on his iPod touch...

I said, 'do you have somewhere to be?'"

You're the one who started with the inane "well it's kind of a long story". In truth, though, it isn't. It's something similar to this: "I bought an iPhone and, when I inspected it, I saw that it was cosmetically flawed."

That's not a long story and, apparently, it's the complete truth. The rest of your childish patrois isn't worth commenting about. Drama queens, no comments necessary.

"I hate you Apple. I hate you so much. As soon as my contract is up, I'm chucking this phone in a river."

OK. Have a nice life. See you around the bend. Keep your sense of humor.

notwithstanding the fellow's character flaws, he was treated very poorly by apple and those in apple's employ. the guy drove 350 miles for a new phone and was given the run around, also was told he would be called back and wasn't. i can see how he would be angry.