Scuffs/Scratches On New iPhone 5 Right Out Of The Box

I received my white 32GB iPhone 5 yesterday and have a couple of notes to make. I noticed two scratches/cuts/nicks on the "exquisite chamfer" below the home button. One cut was just left of center, on the front side of the device. The other cut is at the bottom right corner, also on the beveled edge on the front of the device

Additionaly, the home button is "tilted", my other iDevices have a home button flush with the face of the device, however the left side of the home button on this iPhone 5 is distinctly lower than the right side, causing an upward slope from left to right. The right side of the button remains level with the face of the phone, and although the button still functions, I fear it will collect oil from my finger and then collect dust/lint while inside my pocket. Although these might sound like little issues to complain about, I feel that Apple has marketed this product in a way that enables the customer to EXPECT perfection. "The iPhone 5 is made with a level of precision you'd expect from a finely crafted watch - not a smartphone."

I called Apple customer support last night and the representative suggested that I contact the nearest Apple store to see if they have a replacement in stock. The customer service through this has been exceptional, and I hope I will receive an iPhone 5 matching the product description in Apple's marketing materials.

It seems Apple and Foxconn has rushed into the design process. They went on to saying it was 'amazing' 'best iPhone yet' 'a finish like no other smartphone' during the keynote to just hype up the product. I do not believe their marketing anymore. Now people are expecting that level of quality and Apple must deliver. If your unit has any scuffs, scratches or knicks, bring it back to the Apple store! Do not settle for a case! You paid top dollars of your hard earned money. I will be brining my back today and if I do not get one that does not have a scratch, scuff or knick on opening, I will be going to Samsung Galaxy SIII.

The news channels are now reporting this problem... Tim Cook is going to have a headache with Foxconn on Monday! They can report millions of units sold, but I am now convinced a large percentage of those has issues from the factory!

I've just been into the apple store at Westfield, and they said I had to take it up with O2 as I got my phone from my network!

Not happy!

Simply call OZ and complain to the them.... contact Apple care and request a refund! Apple store should have dealt with it on the spot!

Well just an update on my situation. After giving my local Three store my apple case number yesterday the manager rang me back today to confirm apple have confirmed a replacement needs to be issued. The manager of my local three store said as soon as stock arrives I can have a replacement but stock won't be arriving until the week starting October 3rd.

So I now have a 10-14 days wait until I can get my iPhone 5 replaced by my local three store or its take an hour trip to an apple store but according to apple CS yesterday my local apple store won't have stock until the end of next week anyway.

Oh we'll in the meantime the manager in my local Three store said I can continue to use my current iPhone 5 until my new one come in stock.

These all infromations about scars are just lies.

All of these posts are created by the Android fanboys. Thanks for the nice show guys... keep playing with your Galaxis 3.

Keep your chin up.

bb

I can promise you I am not a fanboy.... Of Android or Apple for that matter. What I am a fan of is getting what you pay for... Not a brand new phone that looks like you have already owned it for six months. Please don't really believe that all these people would waste that much time.

You know, it's funny, but when I saw images of the 'issue', my immediate reaction was 'fabricated'! Since then, I've discovered that the images of iPhones that had been 'circulated' were images of iPhones that had been 'attacked!

I guess lots of people'believe' what they hear/see without first experiencing for themselves?

I dont need promises. I had a lot of good impressions about Apple product.

These informations are based on nothing 🙂

On the next weekend I will buy my phone and I will let you know (here) about my experience.

➕

The information is not "based on nothing"... I am on my 3rd iPhone 5. The first one only half the screen worked. The second, which I never left the apple store with because the guy at the genius bar opened it, and said, "wow... I can't believe how beat up this is... I'm sorry, let me get you another one". And the 3rd looks and works great. Again, don't you think people have better things to do than make up problems with their new phones so they can post about them?

I got the 64GB Black iPhone yesterday and noticed some scuff marks next to the Apple logo and a couple on the bottom. I was willing to let those go. But this morning I removed the iPhone case from the phone and it created scuff marks around the band of the phone. Very noticeable that it removed anondized treatment.

I called AppleCare and they told me to schedule an appointment with the Genius Bar. Got an appt for Monday night. Hopefully they replace the phone -- considering how much money I've spent with them in the past.

Will update once I meet with AppleCare.

Angry workers in Foxconn made those scuffed marks. They are underpaid.

09/21 - iPhone 5 16GB C3 factory. I am waiting for Apple's statement.

Hey sorry you can't afford to own an iPhone 5 and that is why you seem so crusty and upset to say that we iPhone 5 users are making it up... you should really know your place and unless you have the cash or money to touch one... i would keep your comments to yourself. All Apple stores are aware of the issues. This stuff is not made up as you are made to believe. Again enjoy your iPhone 4S and when you have cash to upgrade to iPhone 5 hopefully you get one with knicks, scuffs and scratches and that should keep you quiet until 5S!