Scuffs/Scratches On New iPhone 5 Right Out Of The Box

Mine is a week 24, and when it came after reading this thread I looked it over carefully and didn't find any scratches or dings. I did go and buy a case for it to protect it. Keep at it until you are satisfied and happy. I am sorry to hear about all the problems.

That *****. So why don't you just keep the flawless black one you have and send the white one back? I knew from the get go when you mentioned you were exchanging for the white there was a slim to none chance you would get another phone without cosmetic issues. You tempted the Apple gods one too many times it appears.

I wouldn't accept that answer. Not even a chance. I would call Apple directly and tell them you want a new phone, period. That's what you paid for. Don't mention that the Genius at Apple was a jerk to you. That's irrelevant. Maybe he was having a rough day, or maybe he's just as frustrated as you and is tired of having to deal with people that have chips/scuffs/nicks on their iPhones. It isn't really his fault. What he said doesn't seem that "jerk-ish" to me, but I wasn't there. Sometimes when we get an answer we don't like we tend to find other things to blame. Not saying that's the case here, just saying. Good luck and stick with it!

Its ok , Im glad i switched, I was bored of the black one, I know it maybe harder to get a mint one but lets see what happens when i order the new one, Time will tell

Be prepared that at some point VZW is going to tell you they won't give you another phone. They will pawn you off to Apple permanantly. It's happened to me in the past. And it was something that was beyond my control (defective Micro-SD card slot door that kept popping open, went through three of the same devices before they allowed me to switch to another model/brand). But that was several years ago with the LG Chocolate 3. If you run into trouble with VZW contact me here and we can echange e-mails and I'll coach you on how to handle VZW. I'm a master at it by now.

They havent said anything as of yet, I did call them and mentioned that the phone was deffective but they said just to wait till the other phone is received and then i can reorder the other phone. The 14 days is reset when i got the white one today. So i shouldnt have any problems.

How does the 14 day window reset? They give you that window to exchange the phone ONE time within the 14 days if for whatever reason you're unhappy with it. At least that's how it has always been explained to me. Even if it is scuffed they usually won't budge on that policy. And they love to pawn people off to the manufacturers of the devices (LG, Motorola, Apple, Samsung) when problems like these arise. They're jerks at VZW who act like they're doing you the favor by providing you with wireless service.

Keep in mind for VZW to receive that black one back and process the return through their warehouse in Texas usually takes well over 2 weeks. Just keep that in mind. It may not be your fault, but they will try and hold you accountable if it means them not having to send you another phone. Trust me on this.

Since i had to pay for the white iPhone that automactically resets the 14 day. The first iPhone i shipped back took a week for them to get and process once they processed it the refund took about 3 days. I was able to order white iPhone the day they cleared first one. Im not worried about it yet.

Oh I see. So if you repay for the device it resets the 14 days. I gotcha. But doesn't it seem like they would have a limit on that too? Surely they aren't going to send you 10 phones even if you are using a credit card to pay for the new phone each time. Because ultimately they just end up crediting the card back each time they reprocess your return through the warehouse anyways. Any way you can get a pic up of the scuff on the white one you received today? I just wanna see how bad the defect is. I was hoping that with all this time spent waiting for them to ship me my phone Apple/Foxconn would figure this out. Apparently not. I'm actually getting nervous and the Razr HD Maxx is looking better and better the more I hear about these phones still shipping with problems.

Im not sure about that.... They havent said otherwise so im not going to question it. I dont have a great digital camera but ill try to take it as best as i can when i can.

The black one I have now I paid cash for in a local Verizon store and would have to return it there and then call Verizon and order the white 64.

Anthrax, Please post a couple pictures showing your damage on the new white 64?

U have problems with the sleep/wake button?

Yeah since i ordered mine via the phone i have to reorder it or see if the stores have any in stock (which neither store ive called have any in stock) No issues with sleep button or anything. Ill try to call some of the stores and see if my some miracles theres some in stock but i doubt it.

For anyone with Verizon I decided to start a discussion over on their community forums about this very issue. Surprisingly no one had done so, so I went ahead and created a thread. Maybe Anthrax and some of the other boys with VZW can mention what's happened to them so if more issues arise in the future we have something to fall back on. That way the customer service reps can check it out for themselves and see there's more than a few people with this very issue. It just makes it harder for them to deny us.

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Hey people. Just a update on my situation.

Had a black 16gb sent to me on launch day - marks all over it

Replaced - sent a second phone with chips and paint unfinished - given £40 off the price id paid £519

Wasnt happy with the quality of the phone further marks appeared

Rang up, after much discussion managed to get another replacement sent to me still including the £40 credit

Third iphone has arrived think it is week 39 perfect condition no marks or dents