Scuffs/Scratches On New iPhone 5 Right Out Of The Box

No nothing lose from what i notice.... Man i hope they dont keep giving me the run around when i call back.....

If they give you a hard time contact me here on this forum and I'll give you my e-mail and I'll send you a couple e-mail addresses of people that work in customer service at VZW that can definitely help you. I had an issue in the past that the regular customer service reps and supervisors wouldn't help me with. I sent an e-mail to this one woman and I had a voicemail waiting for me the following morning when I woke up asking how she could help me out. She really came through.

yeah i have no way of sending u a private message but heres my email so you can contact me with this woman's email. I have a feeling that when I call tommorow they will still say that my phone isnt showing up or that it wont let them order the phone via their Apple order form

<Email Edited by Host>

Well i went through **** this morning to re order the phone. Just as I thought. At first they said, The replacement phone was received and processed so i was on the process of re ordering the replacement. Then she says that Apple was not allowing her to re order phone. (Same thing that happend yesterday) She transfers me to tech support. Agent puts me on hold for almost 15 min. Tells me that they are only allowed to replace the phone once. Since I already had replaced it once I would not be allowed to do it again. Luckly I had ordered the white iPhone through one of my other lines. So i said that line had not had a replacement. He goes ahead and orders it for me. According to him this will be my last replacement. So if its damaged im **** out of luck!

Got my 16GB black iPhone 5 from VZW in the mail today. One scratch on the front of the phone to the left of the front-facing camera and one nick on the top/back bezeled edge above the rear camera. I was willing to overlook those two issues until I turned on the camera and realized that everything was blurry. Up close within like 6 inches the images are clear, beyond that super blurry. I can't believe the poor quality this phone exhibits. It's really sad. At one point Apple stood for quality. Now they just seem like a company pushing subpar products out the door faster and faster just to keep the capital rolling in. Also, AppleCare was no help. I actually had to mention doing a reset to him before he ever offered that as a possible solution. I was told to take it to the Apple Store as the auto-focus is probably defective. Why should I make the half-hour drive when I was shipped a defective device? That's my personal time. I work and have other obligations. Apple clearly can't get the iPhone right. I have a decision to make as to what I'm going to do with this device, accept a replacement (I waited a month for this one to arrive and won't wait another 3-4 weeks), or simply go with either the Razr Maxx HD or Razr M. At least I won't have to worry about scuffs and dents out of the box.

Chris092881 wrote:

Why should I make the half-hour drive when I was shipped a defective device? That's my personal time.

Well aren't you reasonable.

I'm quite reasonable, actually. I'm just not going out of my way for such nonsense. Let Apple ship me a new phone directly from California. Or VZW can ship me a new one immediately. I'll accept either option. Is it reasonable I waited a month for this device to show up broken? I think not. It's not my problem. Apple can fix it. Unreasonable is shipping new phones directly from the factory already damaged. And, clearly judging from this board, it's not one or two units, either.

stevejobsfan0123 wrote:

Chris092881 wrote:

Why should I make the half-hour drive when I was shipped a defective device? That's my personal time.

Well aren't you reasonable.

chris does have a point. i lived in japan and still go there often. if you buy something at a store there and get home and see there's a problem with it, the store will personally deliver a new item to your house and apologize big time. i realize this situation is different.

The way Apple is handling these cosmetically damaged iPhones is a concern for me. I understand that they may scratch easily, but there is no reason anyone should have to accept a phone that has damage straight out of the box. I am waiting for my pickup email from the Apple store, 16GB white/silver. It took AT&T a few days to get my upgrade reset, and that gave me time to consider the decision to get the iPhone. I went back and forth between the iPhone 5, and the Note 2. If I wasn't already so heavily invested in Apple (iMac, MacBook Pro, iPad), I would have gone to the other side in a heart beat. If I pick up this phone and it is damaged, I will write Apple off for the time being.

Well I got my iPhone 5 replaced today from the retailer. It was a brand new unit and I opened the box in front of the store manager and it is scratch free, not a mark or blemish on the outside at all.

I got the iPhone home and switched it on and found light leaking from the top right hand corner. I though I can live with that as its going in a case. Then when setting it up I noticed a blue stuck pixel which it pretty obvious on dark/black backgrounds. At that point I got straight on to the retailer again who told me to spam to apple. Apple said its a faulty display and it warrants a replacement. I rang the retailer again and he said I have to speak to the manager tomorrow but again another brand new iphone with faults out of the box.

I just picked up my white 16gb at the Apple store via instore pickup, not a single blemish and a perfect screen.

Wow must be nice! I re ordered a white iPhone 5 yesterday. Prob wont ship till next week. God im hoping that its in mint shape! this will be my 4th one

As I previously mentioned I got my 16GB phone from VZW in the mail yesterday after waiting nearly a month. Out of the box there was a scratch to the left of the front-facing camera and a small nick on the back beveled edge behind the lock button. They were really minor and easily overlooked. Then when I turned on the phone and tried the camera it was really blurry. The front-facing camera worked fine, but the rear-facing camera was awful. Just super blurry resolution. Made an appointment with the Genius Bar this morning and went in at 1:30. They were running about 15 minutes late. I couldn't help but notice from listening to the techs talking to other customers that Apple's main stance on broken/defective products is for them to try and sell you newer, more expensive devices. I understand it's a business, but you can tell it's a running theme there in that store. Broken iPod button? Buy a newer version, we can't fix it anyways. Broken iMac? Wait til December when the new iMacs are released, as they will be much, much better. It was kind of funny to watch. So eventually the tech looked at my iPhone, upgraded the software to 6.0.1 thinking that might fix the blurry camera issue. Unfortunately it didn't. He said he would swap it out for me. I asked him if it would be a brand new device or a refurbished model. He said brand new. Then I asked him if it would be in it's original box and he said no. No box, just the phone. I know those phones are remanufactured, and to me, that's the same as refurbished. I declined. I asked him to give me a letter stating that I had indeed had the phone professionally checked out and that the camera was defective. He did so. I was happy with the service overall. But I did kind of walk away feeling like I had just wasted about 45 minutes. But having this letter makes it so it wasn't a complete waste I guess. Who would accept a remanufactured device that they've paid $200 for, waited a month to receive, and was broken out of the box. It's nuts. As a side note, when he pulled the iPhone out of it's box he said "It's a beauty isn't it?" I agreed, but mentioned when I received it there were two cosmetic defects out of the box. He kind of looked at me a little inquisitively and shook his shoulders like it was no big deal. I wasn't upset by his reaction, but I think his reaction perfectly fits the way Apple has handled this entire "Scuffgate" thing as a whole. They really don't consider it a big deal at all. Like Phil Schiller said, it's normal for aluminum to scratch. No big deal. I got the feeling if I had returned the phone for the cosmetic issues alone, as some surely would have, I'd have been laughed out of the store and told to get lost. They just don't care about minor scratches and nicks. Or maybe they're just tired of hearing about it. Either way, it's a disappointing situation all the way around.

Well, I guess I should have known better by now. I didn't notice until I had my iPhone 5 in the right light, right by the top lip is brown. At first I thought it may be dust, but it will not clean off...possibly under the glass? It hasn't been anywhere near dirt, so I am at a loss. Going to test the phone out for a few days and see how well everything else works, and then decide whether or not to return it and check out AT&T's other offerings.

Oh, and off topic...this one is getting REALLY hot while sleeping. Tried a restore and it didn't help.

Sorry to hear that, dude. It stinks thinking you had escaped these issues only to be pulled right back in, huh? Apple failed with this release. Maybe Anthrax82 is right, when they release the iPhone 5S next year all the kinks will have been worked out. Unfortunate for all of us who invested in the iPhone 5 though. Maybe my Mother was right. She called to ask me what I was doing today and I told her I had to go to the Apple Store to get my iPhone 5 looked at. Her response was "Don't you know? You never buy anything when it first comes out. Give them a chance to work out all the issues first." Sadly, I think she's right.