Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 5 keyboard problem - typing issue 'Q s' & 'P s'

Anyone having problems with missing letters while typing Q or P at the left or right end of the screen keyboard?


If you type with your finger a little closer to the edge you get no response on iPhone 5. I just tested this isue against my iPhone 4, and the difference is really noticeable. Try touching Q or P in english layout with 'half' finger the other 'half' closer to the edge...it simple doesn't recognize the type (in iPhone 4 works lots better definitelly).


As I am left handed, can maybe have some conflict with the screen calibration, but I keep on missing 'P' and 'Q' while typing all the time, which never happened with iPhone 4......


Any feedback/comments? I know it is maybe not a bug, but a big comfort issue, affecting only actual Apple long time users, and it is keep annoying me


Here the example with iPhone 4, the 'Q' is recognized with the finger in that position (sorry folks, the picture was taken with Blackberry):


User uploaded file



And here with my new iPhone 5, 'Q' not detected with finger in 'the same' position:


User uploaded file

iPhone 5, iOS 6

Posted on Sep 22, 2012 6:44 AM

Reply
100 replies

Nov 20, 2012 1:57 PM in response to Patagonier

What have you done about this? I had the same issue, called support and they suggested doing a restore. (I just assumed this was standard practice when they have no other ideas about what to do)


I did exactly that -- (restore with new firmware via a USB cable and iTunes) and the issue seems to be resolved.


PLEASE give this a shot and let me know if it works for you as well!

Dec 4, 2012 11:51 AM in response to Patagonier

There is a problem with the sensors along the edge of the touch screen. I bought a stylus because I thought my fingers were too fat for the portrait mode keyboard (actually they're skinny...but not very accurate for the iphone keyboard in portrait mode). With the stylus I can see the P key only works if I'm 1/3 the way onto the O key. About 2 mm along the edge of the screen has no sensors. Defintely a design flaw that makes misspellings frequent, and even backspacing to fix them very frustrating. It isn't application specific. It affects the keyboard. Who cares whether it is a hardware of software issue? (I don't have any 3rd party apps on my iPhone 5.) It's an Apple problem, and Apple needs to fix it! These devices are far too expensive to be poorly designed and manufactured. I wouldn't be surprised to see this happen in a $20 device. There's no excuse for it in an several hundred dollar device!

Dec 4, 2012 11:14 PM in response to get2

You are definitely right. It is 2-3mm around the edges of the screen with no touch screen sensor. And I am coming to believe it is an intended design flaw. I've already gotten 2 iphones (one belonging to my spouse) replaced by apple 3 times, but all got the same problem.


I've also went to half a dozen retail shops to try out. Found out all iphone 5 and even the new ipod touch 7th gen have the same problem too. And I've also met up with 6 other friends and family members to check on their iphone 5. Guess what?.... all have the same problem.


And the biggest problem here is, folks I've talked to don't even realised it is a problem!! They had adapted themselves to the keypads. This is sad... now I believe why apple tech support said they have not heard anyone reporting about this problem except me in my country. Because people don't complain, they adapt...

Dec 17, 2012 5:02 AM in response to Patagonier

I gor the very same problem, until I try rubbing alcohol, I pour some alcohol on my hands rubbing very good and let to dry, I even grab my Ipodd touch wirh hands still wet with alcohol, and clean it very good display and body make sure the divice is turn off, and viola, typing problems with the "p", "o", "l", "q", and so, gone. Also problems to open aps on the right side of screen are been solve. So keep your hands and display clean free of grease and dirt.

Dec 19, 2012 1:42 AM in response to Patagonier

Got 5 yesterday from service - they made Restore (maybe DFU) but didn't told what exactly. The problem seems corrected a little, but it persist. After that at home I made restore from Itunes (only phone numbers and gallery) and the situation is like at the beginning: 1-2mm shifted pressure point at the right column. After that I saw that there's update of IOS - 6.02 and made it. The situation is like after I got it from service - problem is not like at the beginning but is there. Still you must type twice or more to activate column at the right - like sensitivity is different from that at the center and pressure point is shifted now around 0.5-1mm.

Checked how is without SIM card but no difference.

Anyone tried app tonemap how is working at him/his screen?

Dec 19, 2012 5:25 PM in response to burchnumberone

----UPDATE----


Good news! I think I just had a phone that was a lemon. My power button recently went out and got it exchanged for a new one from an apple store...


The "new" phone 5 does not have this typing issue and everything is running flawlessly. The spacebar and all other letters are working just like they are suppose to. Hopefully that helps. Maybe anyone still having this issue can exchange just like I did while the phone is still under warranty. This is NOT normal and you don't have to deal with it.

iPhone 5 keyboard problem - typing issue 'Q s' & 'P s'

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.