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Level 1

16 points

Verifying account information - session timed out

I am having this problem on both my new iPhone 5 and my iPad 2 since upgrading to iOS 6. It won't let me purchase apps, wanting me to verify my payment info. I'm happy to do this, except it keeps telling me my session has timed out.

I have tried going into Settings App > iTunes & App Stores > tap where it says your Apple ID > tap "Sign Out" > Sign back in, and verify the account info, but I keep getting the session has timed out error. I have also turned off and restarted my devices and then related the above steps. I have also tried signing out and back in from the App Store app on both devices.

Anyone have insight into or a solution for this problem?

iPad 2

Posted on Sep 22, 2012 7:08 AM

Best reply

XThe_MessengerX

Level 1

0 points

Posted on Sep 22, 2012 8:12 AM

I had the same problem. I went to settings, Date/Time and removed set automatically and worked for me. Hope it helps!

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28 replies

Sep 23, 2012 8:27 PM in response to MessickX

if you refer to the following post i believe it should help almost all of you guys. i had the "verfiy payment info...session time out" problem. and Ding33's suggestion worked like a charm

https://discussions.apple.com/thread/4092882

Sep 24, 2012 5:28 AM in response to theBman

This worked for me. Cheers

Sep 25, 2012 4:48 AM in response to johnmakesmusic

I had the same problem, but I managed to solve it by buying an album in itunes. If you don't want to buy you can cancel the order after setting up the security questions.

Sep 26, 2012 1:07 AM in response to theBman

Cheers Bman!

Tried all the other "fixes" and nothing worked, did yours and BOOM!

theBman

Level 1

24 points

Sep 26, 2012 5:57 AM in response to mc_craddock

Glad it worked.

Jan 24, 2014 9:27 PM in response to Tara Cravens

Hey I have a similar problem, except I can't download paid apps on my iPad because it says I need verification. Why is this, especially when I've never seen the questions it asks me?