error 4002 in itunes match do you have a solution?

Count me in as well. Turning off/on match and signing out/in of the Store did not resolve the problem. After matching my library to March it identifies songs/artwork to be uploaded but then the screen lights and the update process begins again. Help!

Also having this problem - turning it off, turning Genius on, then turning it back on did not help. Over the past few months since I subscribed to iTunes Match I've probably spent at least several hours trying to get it to work and encountering all sorts of errors. Between this and iOS 6 I'm getting very frusturated with Apple. What happened to "it just works?" =/

I'm experiencing all the same problems as everyone else here with the 4002 on itunes match.

I too have a Macbook Pro running 10.8.2 and iTunes 10.7

Goes to step 3 then prematurely loops back to step 1 then finally get the dreaded 4002 error code.

I've got a senior engineer from Apple iCloud calling tomorrow apparently so will let you guys know how it goes.

Jules

have we the same Itunes version ? for me its 10.7

i just turned off ITM and it says that i can only TURN ON Genius, that means that for me they walk together , i cant turn off only one of them.

.. if anybody helps about that ...

i cant Geniu just follows ITUNES MATCH

here's what someone else said;

delaware22

I went to the Store tab and there is no option for me to turn genius off. I have the most recent version of Itunes. Why can't I turn it off??? It takes so long to sync genius. Help!

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There goes that theory: 32.86 Mbps down, 2.24 Mbps up - I've got the same problem. My iTunes Match subscription expires 11/14 - I've just turned off auto-renew for my annual subscription and, if this problem isn't resolved by the time my subscription is up, it's either MOG or Spotify for me.

OS X 10.8.2, iTunes 10.7

"It just works" - yeah, right.

I subscrbed to iTunes Match 3 days ago and have not had it complete without getting the 4002 error message.. very disspointed that your solution did not work for me but i will keep trying ..ks However, it did put all of my songs on my iPhone 5 which was only getting half of them before .. so it accomplished something ... Thanks

M

Tried the Gsleeroy fix (including completely turning off Genius) and no joy for me.

My problems seemed to start after Snow Leopard -> Mountain Lion upgrade, could just be a coincidence, but may be worth mentioning (BTW - I'm not dis'ing the ML upgrade - it was brilliant IMO)

Turning off iTunes Match and updating Genius did not work for me. I see the 4002 error during the Genius update. This latest release of iTunes has been the worst yet. iTunes now looks like something designed by Microsoft. I am a 25 year Apple fan boy. My next computer will not be made by Apple.

Hi,

What do you mean by new user agreement. What was exact message?

Normally if you have turned of match, you will be asked to add this computer again. Al you are doing is re activating your existing match agreement.

Jim

Yes, I'm getting this error too. On my desktop running 10.8.2

Woot - that fixed it for me. Thanks, Gsleeroy!🙂

Schmidti1981 wrote:

Woot - that fixed it for me. Thanks, Gsleeroy!🙂

Glad to be of assistance 🙂

Fixed itself for me. I think iTunes match was down for a while

I'm very disappointed with iTunes match. It's the worst $25 I've spent in a while. I certainly will not be renewing my subscription.