I am on my 2nd iPhone 5. Just got off the phone with Apple Support and have case number to go get myself a new phone (which will be my 3rd).
My current phone (2nd phone, replacing phone #1 that had horrible battery life) after a promising start (see earlier post) started showing the same issues other have posted, to wit:
- Usage 4h, 28m -- Battery 8%. Again, 90% drain in 4 1/2h
iOS 6.1 came out just as I was ready to throw in the towel. Upgraded phone #2 to iOS 6.1 holding great expectations and the first thing I noticed is that Battery Doctor said that the memory usage was a 55% (rather than the 95% constantly showing before the upgrade). Great!, I thought; Apple found a solution to the problem and fixed whatever bug was sucking the life out of the phone and the battery.
But it was not to be the case.
On 28 January the battery drained as follows (I have all the screenshots) (note - usage = sitting on my desk, sending some text messages, reading emails as they come in - shocking!):
- Usage: 1h 00m -- Battery 85%
- Usage: 2h 30m -- Battery 55%
- Usage: 3h 00m -- Battery 39%
- Usage: 3h 11m -- Battery 35%
- Usage: 3h 19m -- Battery 31%
- Usage: 3h 31m -- Battery 27%
- Usage: 3h 35m -- Battery 25%
I am fed up!; I go onto apple.com, support, choose "battery" as the issue, accept the incoming text message, upload the diagnostics using the link, get my case # and wait for the call from the representative.
In the meanwhile...
- Usage: 3h 45m -- Battery 20%
The representative calls; she's very nice. She seems to know exactly what's going on. I tell her the drainage issues described above and, without wasting a second, she tells me to go to an Apple store and get a new phone.
While I am on the phone with the Apple representative, I read to her the drop in percentage LIVE!
- Usage: 3h 50m -- Battery 19% (Call duration 0:51)
- Usage: 3h 52m -- Battery 18% (Call duration 2:41)
- Usage: 3h 53m -- Battery 17% (Call duration 3:26)
- Usage: 3h 56m -- Battery 15% (Call duration 7:06)
She apologized and insisted to go get a new phone.
So, I am on my way to get iPhone 5 #3. We'll see
NOTE - I hope everyone reading this realizes that if we were getting this level of performance from a computer, a TV, a hotel, a restaurant, it would be all over the news. There would be articles everywhere. No one, and I mean no one, would go through all this pain and testing and screenshots and forums for a Microsoft product. It's just too much of a waste of time for a phone that is supposed to be a phone - just work and have the performance as advertised, not die after 4h of usage.
Will keep you posted.
P.S. I would suggest, to avoid wasting time at the Genius Bar, to do the online status uploading tool + call; faster and easier and in the comfort of your own living room. Tell them you've tried all the tricks posted everywhere (if, like me, you've done so). And take screenshots - it's not what you know, it's what you can prove.