Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iMessage & Facetime Activation Error

I am trying to activate iMessage and Facetime but getting the following error message: "The username or passowrd was incorrect. Try again." although my username and password are both correct. Please, help and advise.

iPhone 4S, iOS 6

Posted on Sep 22, 2012 10:08 PM

Reply
69 replies

Oct 25, 2012 4:01 AM in response to ferid82

Apple knows it is an IOS 6 issue. yet, they dont want to comment. i guess they will fix it whenever IOS 6.1 or IOS 7 comes out. meanwhile, your only solution is to creat a new dummy account for facetime. i have tried calling and emailing every level of Apple support and was told that they dont know what happend and told me they were helpless.

Nov 28, 2012 5:42 AM in response to Yazijis

I have the same problem, but eventually I could solve it. Turning on and off iMessage or Facetime never works unless you find out the root cause. Follow the following steps:


1- First is to make sure your settings for iMessage and Facetime is correct

- Your phone number is correct in "My number" (Settings>Phone). Double check it in your iTunes

- Time zone is correct (Settings>General>Date & Time).

- Regional format is your country (Settings>General>International)

- Wifi is on for Facetime; Wifi or 3G is on for iMessage


2- If you cannot activate iMessage or Facetime after doing the above settings, 99% the root cause is your SIM. Micro SIM of iphone is very sensitive, I mean, if the SIM does not fit the tray completely, it will cause activation error to such functions as iMessage or Facetime even though calling and receiving functions are still work normally. What you need to do is simply change your SIM (it costs less than one dollar in my country) or check the fitness of your SIM on the tray. Power off and on your iphone and activate iMessage and Facetime. It takes about one minute for a successful activation.

If you doubt of it (your SIM is the cause), borrow your friend's SIM and test it on your iphone

iMessage & Facetime Activation Error

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.