You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 5 screen glitch?

I just purchased my iPhone 5 yesterday and randomly I have been seeing a weird screen glitch that goes horizontally across the screen, has anyone else had this problem? P.s. if you google iPhone 5 screen glitch there is a YouTube video that someone elSE posted with the same problem that I am having.

iPhone 5, iOS 6

Posted on Sep 23, 2012 1:20 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 9, 2017 9:00 AM

My iPhone 5 is also doing something similar. There is a black screen in the top right corner of my phone. It glitches a lot and sometimes, I cannot even type or click on it. In my opinion, you should get a new phone. The iPhone 5 is old and is acting up a lot, as of what I've heard. P.S. My iPhone glitches out so much I took me an hour to write this!

119 replies

Sep 27, 2012 7:31 AM in response to Daivian825

FYI. As a computer engineer, I've designed display interfaces and repaired issues like this constantly over the last 10 years. This is not a hardware issue. The GPU(s), LCD interface and associative transmission lines/cables cannot distinguish between one single keyboard display and the rest of the OS functionality. If it was hardware, you would be getting the display artifacts randomly across all apps and the Springboard. This is a low-level memory corruption issue with the display driver firmware memory being overwritten by errant code in the App Store keyboard display code. Note that the only keyboard that displays with a black background is in the App Store. It is probably bad code in the overridden keyboard class that is causing the glitch. This will be an easy fix for an iOS engineer. Expect an iOS 6.0.1 fix to handle this and all the other minor iPhone 5 issues. Trust me...if you trade in your iPhone 5 for a new one, you'll still have the glitch. Be patient. The problem will be fixed soon.

Sep 27, 2012 3:24 PM in response to d.doyle

Having the same issue and I'm waiting to see if we get a quick update. If we don't hear anything in the next few days, I'm going to see about getting a replacement. I do hope you're right, kpinderman. I'm kind of shocked by the Apple's silence on this screen issue and the issue lots of us had updating to iOS 6 where the music directory got corrupted and the only fix was to restore. It'd be nice to see a simple announcement by apple on the forums that the issue's were known and they're working on it.

Sep 28, 2012 11:01 AM in response to Daivian825

I just got my iPhone 5 yesterday and am having the exact same glitch about 2/3 of the way down the screen only when in the App Store. Would be nice to know for sure what is causing this and what a possible fix could be from Apple. I got my phone through Best Buy and just talked to them. They said if it keeps happening they'd be willing to replace my phone. Wonder how long the first iOS 6 update will take to come out?

Sep 28, 2012 8:32 PM in response to Daivian825

I too had this issue on my first iPhone 5 when setting it up and when my keyboard was up. So I took it in and had it swapped out with another one. Well, it happened again in the same place, about 2/3rds down when I was inputting my password downloading an app. Not sure what to do, if I wait for a fix, then ill be out of the 15 day window to return ... But I should have 30 days to swap out or 1 year under the manufactures warranty,

iPhone 5 screen glitch?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.