Dsword, I never implied that I work for Apple. And unless you do, your employer isn't really relevant. I may appear AWFULLY informed (as well as a good speller) because I have read hundreds of pages of forum posts on the multitude of issues I have experienced with my iPhone 5. I can state with relative certainty that Apple does not check these boards mainly because they say they don't. I've been told that by several Apple employees, as well as MANY others users whose responses you obviously haven't bothered to read. Go into an Apple Store or call tech support, and ask them to reference these boards. You'll be changing your tune pretty quickly.
I'm not saying that every Apple employee is oblivious to the boards. Obviously they're not, because many of their customers use them and talk about them. However, the official Apple policy is that the boards are... well, not official. They created the boards so that, as the Apple Support web site states, their customers can find and share solutions. They dedicate resources to the boards so that their customers have a common place to talk about Apple products and share information with each other. It is not a place for them to gather information regarding technical support, as you are implying, because that information would not be nearly as reliable as information they can gather directly from their trained employees, through a channel such as Apple Stores or their Apple Support telephone reps. They rely on their employees to perform basic troubleshooting to rule out other options, and assess the problem and report back with that information. If they utilized information from these boards in the manner that other companies do, you would see moderators on here asking the users for more information or to contact them directly. Have you seen anyone with MODERATOR or other Apple credentials, helping users via this board? I didn't think so.
And finally, this description is also posted on the Apple web site:
Visit the Apple Support site for quick answers, manuals, and in-depth technical articles. Visit Apple Support Communities to get help and tips from fellow Apple customers.
As you can see, Apple plainly states that visiting the communities puts one in touch with fellow Apple customers. If you navigate their page further looking for support, you will be directed to either Apple Support Site (separate from communities), telephone support or an Apple Store. I don't have to work for Apple to understand basic instructions.
And I never said Apple was not aware of the problem. I said that Apple does not officially address most problems until they have come up with a fix. I also said that they neglect to share a lot of information with their lower level employees, which is why myself and many other people have encountered reps that don't know anything about this problem. You spoke to someone that DID know? Bully for you. That rep had probably already encountered a customer with that same problem, as I suggested in my last post. As you stated, you can't assume that the experience of one is the experience of all. So, you shouldn't be assuming that all Apple and VZW employees are well versed in this problem and its upcoming fix. If you had bothered to read the other 40+ pages of this board, you would see plenty of other people who have contacted support about this issue and encountered a clueless rep.
And yes, LTE shouldn't have to be turned off and you paid a premium to get an iPhone with that feature, blah blah blah. Anyone who took the time to read the boards has heard this argument enough times to want to puke. I'm not Apple, so I'm not interested in your complaints about the phone. I simply meant that until the fix actually comes, and we are faced with the possibility of a non-working alarm clock, that temporarily disabling LTE is not the end of the world. It's not like you have to turn off data completely. I would rather wait a few extra seconds for a web page to load than be written up for being late to work. (Is anyone else having that deja vu feeling?) I never said nor implied that Apple customers don't deserve to get what they expect, so you can take that entire last paragraph and repeat to someone who cares. Maybe an employee that gets paid an hourly rate to put up with insufferable drones like you.
So let me reiterate, since apparently my first post was too confusing to understand. I don't work for Apple. I didn't claim to. I was nice enough to take information provided by Apple and/or VZW and repost it on these boards, since some of the newer posters were obviously uninformed. I was just trying to be helpful, and use these boards to share information with other Apple customers... after all, that is their intended purpose. However, Apple has stated that these boards are not official and as such, it should be obvious that the information here is not guaranteed.
