iPhone 5 time and date issues

So, I activated my vzw iPhone5 Saturday. Very much enjoying it. Woke up yesterday and was very confused because my phone thought it was 8/26/12 and 30 minutes later than the actual time. I reset network settings and it self resolved...until this morning. I woke up and looked at my phone and had a melt down because my alarm never went off. I hurriedly got ready and looked at the microwave as I ran out, and it was 30 minutes earlier than my iPhone said.

My iPhone apparently is doing something weird and reverting to 8/26/12 + 30 minutes while I (and it) sleep. It throws off iMessage and I'm sure the rest of the date/time dependent apps, so I've turned off the automatic time setting for now, and its fine now (so far lol). But I would like to know what the real issue is if possible!?! Is it my phone? VZW? Does it matter?


Thanks in advance :0)

iPhone 5, iOS 6

Posted on Sep 24, 2012 12:22 PM

Reply
742 replies

Sep 25, 2012 8:52 AM in response to Hyperyellow

Black iPhone 5, 16gb, Verizon, Honolulu

And

White iPhone 5, 16gb, Verizon, Honolulu


Mine isn't just off by 30 min. Today the black one was off by 15 days plus 6 hours and 12 minutes when I pulled it off the charger. The white one is my wife's and she complained yesterday evening that she had to fix the time 4 times throughout the day. This isn't going to work out if this cant be fixed soon

Sep 25, 2012 9:51 AM in response to Hyperyellow

Me again.


I am at work but was asked by Apple to plug in the phone and monitor to see how long it takes for the time change to occur.

Is anyone able to do this? My charger is at home 😟 I'd like to get him a response today and won't be home until after 8pm ET.


i did mention to him that some of you are having the issue sporadically, not just when the phone is charging....

Sep 26, 2012 7:12 AM in response to Rockyrikoko

Hi guys...

Haven't heard back from Apple yet, but I seem to have fixed the problem:


I backed up my phone to iTunes on my iMac, restored to factory settings via iTunes, then reinstalled the backup to the phone.


The time change issue (which has occurred every night so far) did NOT occur last night. My alarm went off when it was supposed to! Yay! Lol.

Ill let you know if I hear from Apple or if I run into the issue again.


Let me know if it works for you...:0)

Sep 26, 2012 2:37 PM in response to Hyperyellow

My wife and I are having a similar problem. Around 7:30 in the morning, our Verizon iPhone 5's, 32G, one white and one black, seem to think it is around 10:22 PM. I'm not sure if the date was wrong, but will check if this happens again. We turned phones on and off and that corrected the time. We live in SW Washington state. When I called Verizon this morning, I was told they had not heard about this problem yet. Thanks to this forum, I know we are not alone.


Message was edited by: Willy777

Sep 27, 2012 7:40 PM in response to Essence8164

Same issue here. I have the 64g/black/Verizon iPhone 5 and I live in Southern California. This issue happens with or without the iPhone being charged, and in either the "manual" or "automatic" date and time setting. The one thing in common with my iPhone when this issue occurs, is when I'm at home...so far anyways. Apple and/or Verizon needs to fix this immediately, otherwise I'll be returning this device.

Sep 27, 2012 8:26 PM in response to dtenberge

Hi guys...I just read this on the Verizon site:



"I was having the same problem in Greenville SC with both mine and my wife's iPhone 5's. I just got off the phone with Apple and they told me to check the time on my wireless router at home, that this could cause a problem and the shifting time problem. I haven't gotten back home to try this yet, curious if this will work for anyone else."


I restored to factory settings and reinstalled my backup on Tuesday and the problem has not returned...YET.

I have not heard back from Apple yet either with an explanation or their fix....


Good Luck and I will keep you updated if I hear anything else. :0)

Sep 27, 2012 9:55 PM in response to Hyperyellow

I've been having this problem too (32 GB iPhone 5 on Verizon). We just called Verizon, and they said they've had some reports of this problem, but it's nothing on their end. They checked the cell towers in our area (SF Bay Area) and the time is right on them. They said it's likely a software issue on Apple's end, so we should call Apple and tell them the problem and hope that they release a software fix for it.

Sep 28, 2012 5:19 AM in response to simplyme79

Okay, so I called Apple and they said that this is a known issue and to fix the "minor glitch" as he called it, to simply do a Backup, and then to do a Restore, and that will resolve the issue. Well, I did exactly that last night and approximately 30 or 40 minutes after the Restore, my iPhone had the same issue, again. So, the easy fix was of no help.


Apple, if you're reading this, you had better find a solution quickly, otherwise I'll be forced to jump over to Samsung and become another Galaxy S3 user.

Sep 28, 2012 12:59 PM in response to fitnesspro1973

I've read elsewhere that the issue can actually be with the local cellular tower. When phones connect to a cellular tower it sync's up the time with it's own time.. so if the time on that particular tower is off, it will change your phone to that incorrect time. I know verizon has been adding additional LTE towers, maybe some of those new towers aren't handling the time correctly.


I emailed verizon customer support asking if this was the case, and while they said they had no incident reports in that area where my wife's phone changed back 7 hours, she hasn't had the issue since.


I'll update later when I stop by there, I hadn't stopped by personally since getting these verizon phone so my time has been fine.

Sep 29, 2012 9:26 AM in response to Hyperyellow

I have noticed this same problem on my iphone 5 and I live around Greenville, SC and I am on the Verizon network. I called Verizon Thursday and they claimed to have not heard of such a problem, so I decided to wait and see if it still happens. As of this morning, it's still a problem and I've also noticed the date is wrong, showing a date of August something. Turning my phone off and back on has corrected the problem although somehow today, the time just updated when I started messing with my phone. I did not notice this problem until 9/25 and I've had my iphone since the release on 9/21. I need a fix soon since it is affecting my alarm which affects me getting to work on time!!

Sep 29, 2012 10:38 AM in response to Priss8099

Yesterday I received this email response from a "APPLE iOS Senior Advisor"


I just got a response from our Engineers, at this time we cannot see anything wrong on our end, they did suggest that you contact Verizon and open up a "ticket" and have them look into it.

From what they can tell me, Verizon is the only carrier they have noticed having this issue with iOS 6 on the iPhone's.



I brought the issue to Verizon's attention on Monday 9/24. On 9/25 they passed me off to Apple. Now on 9/28 Apple hands it back to Verizon. Really...No one it taking ownership of the problem!!

Sep 29, 2012 11:52 AM in response to Hyperyellow

IPhone 5. Verizon network. Have had this same problem twice. Noticed it first yesterday in iMessage and then again today. Changes my time by a week and 12 hours. Very annoying! A restart fixes it but the wrong times are recorded in iMessage. I have yet to contact Verizn or Apple. I am sick of them right now as it took me 3 days and countless hours of my life to get my dads defective iPhone 5 replaced. Bad SIM card reader!!!! Ahhhhh now a new issue, NICE!

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iPhone 5 time and date issues

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