iPhone 5 time and date issues

Hello everyone! Haha. I find it funny. Well not really because I just posted a thread about this issue. I even made a YouTube video of it. Just type in iPhone 5 date and time problem in the search box on YouTube or google. I went to Verizon and they said the issue that your having is not reported in our system. I even showed him the video I took and he was shocked. I notice most of the time it happens when I charge overnight but it can happen during the day. I'm in Hawaii and I know someone in this thread has the same issue. So it seems like Apple and Verizon doesn't know who's fault it is. We need more people who are have this problem to post, YouTube, and anything they can about this so that either party can fix this issue. Please view the video. Hopefully apple or verizon will see it. Thanks.

I just got back from the local Apple store at the Ala Moana mall in Honolulu. They said they have seen a handful of people come in with this issue... All of them Verizon subscribers... Nothing Apple can do helps and are convinced it is the network. They were good sports though and even though they told me this hasn't helped anyone in the past gave me 2 brand new phones, did a restore on the brand new phones and set them up from scratch (not using a back up) so I left feeling they did everything they possibly could. Less than two and a half hours after leaving the store one of the phones changed date/time again. I don't know why this problem is happening to some of us and not others but I am convinced after all this that the problem is with Verizon.

It happens whether it is or isn't connected to wi-fi. I checked the date/time on my router and its correct. The phones are new, the software is new... The only thing left is Verizon... What I haven't been able to figure out is why my wife's phone will change and mine will be fine or vice versa.

I have a black 32 gig iphone5 with Verizon. I live in Hawaii and I had this problem on the very first day the phone came out. I only noticed the time change at home so I thought it was when my connection changed from LTE to wifi. I turned off the automatic time update and it has seemed to stopped happening. I haven't had the problem since. My girlfriend has the white model and she has the same problem and her's has changed while we were driving. She has not turned off the automatic update. Apple or Verizon needs to fix this quickly.

I do not believe the problem is wi-fi related. My date and time changed one twice yesterday and one of the times I was away from home. Additionally, I have several other iPhones and iPod touch's at my house that use my wi-fi without any issues.

I agree that this appears to be a VZW problem.

I did another test. I put it on manual date and time setting. It happened again. Ok it happens on WiFi, LTE, date and time automatic setting and manual setting and from others a hard restore. So pretty much it's a luck of a draw to have a good iphone working.

I did it through my pc. I connected to itunes, and completed a restore by resetting to factory settings. This removed OS6 and then reinstalled it. I added all my apps back and since Tuesday i have not had any problems. ((knock on wood))

Tannia

This happened to me twice. Wrong time and date. I noticed it when my phone was in a bad reception area so it wasn't able to pick up data. Im worried about using it as an alarm for work. Sounds like it may be not syncing with the Verizon time servers. I got a Verizon iPhone 5.

So getting replacement phones didnt work... Yesterday verizon installed 2 new sim cards in my iPhone 5s... The date/time problem continues on both phones. Today I did a firmware reinstall using a freshly downloaded file, set up the phone like new and with a new iTunes account and downloaded the update to the carrier settings. Also, I didnt download anything off my old itunes account so i have no contacts or anything... I did just the bare minimum set up to get it to work... lets see if any of that does anything

There was a carrier update that came out today to bring it to 13.1 for Verizon. Has this fixed the issue for anyone? I haven't seen my time change since a replacement phone and this carrier update. But that could be just coincidence at this point too.

I got the carrier update last night (and rebooted the phone as it said to do), but the time changed this morning again. 😟 It happens on average 3-4 times a day for me (and it always resets to 21.5 hours earlier than the current time), though so far I think it's only happened when I'm at home.

I, too, was hopefull the "carrier update" would solve the problem, so I went back to "Set Time Automatically" after the update. About 45 minutes later, the time shifted itself into the past...again.

Back to "Set Time Manually."

If this were an Apple problem, or even an iOS 6 glitch, wouldn't it be happening to non-Verizon iPhone 5's, too?

So this is what I have tried...

Turn off Auto Time and set time manually.... Fail

Reset All Settings (under General menu).... Fail

Leave disconnected from Wi-Fi.... Fail

Restore software and set up from back up.... Fail

Restore and set up as new phone... Fail

Replace phone at Apple Store... Fail

Replace sim card at Verizon store.... Fail

Restore firmware using a fresh downloaded file... Fail

Restore firmware and set up from scratch with a new iTunes account without downloading any apps, contacts or anything.... Fail

I have verified the date/time settings on my 2 month old MacBook Pro I use to sync phones

I have verified the date/time settings on my Linksys router (not that that matters because the time changes when its not connected to the router)

All of the above has been done on both a white and a black 16gig iPhone 5 on Verizon...

The date/time for both is always behind 14 days 18 hours 48 minutes and 19 seconds so that tells me it is keeping time with something... Lets collectively compile all this info so we can get to the bottom of this problem and get it worked out quickly

I just talked to an senior Apple advisor and I sent him what I posted above. He is taking a personal intrest in this case, gave me his direct contact info and is forwarding everything to the Apple engineers to have them investigate the issue. He expects he will have some answers by tomorrow... I hope

Apple does have the engineers looking into this for me.

They called Verizon and had my account be reprovisioned, after a reset network settings, the issue was not resolved.

The guy said I would hear back in about 4 days, been about 2 now. I will let you guys know what Apple says after that.

The dude on the phone said that restoring the device doesn't work for this, and currently there isn't a fix. He isn't sure if it is related to just Verizon or Apple as well. But they are certainly looking into it.

It's going to be a VZ issue. Got my iPhone 5 on 9/25/12 and began noticing the weird space/time issue that everyone here has been experiencing. Thought it was my pretty new phone until my wife's HTC Thunderbolt started doing the same thing. We haven't noticed or experienced any time and date shifts in the past couple of days however.

I originally thought it was because I was transiting from an LTE region through 3G country and to the safety of my WiFi network at home. Twice during the transit from LTE into 3G I received notification that my settings were skewed and that I wouldn't be able to use iMessage or much of anything else until I fixed the settings. A quick power down/up cycle restored it.

Again, I haven't noticed this issue as of this past weekend on either mine or my wife's phone. If they haven't already resolved the issue, I hope VZ gets on it quick.

iPhone 5 (and HTC Thunderbolt) - Verizon - Palmdale, CA