iPhone 5 time and date issues

I've been having this problem with date/time for weeks on my iPhone5. I ****** away another hour on the phone yesterday, getting tossed between Verizon, to Apple Care, back to Verizon Tier 2.

Every tech support person I've talked to is professing ignorance, claiming they've "NEVER HEARD" of such an issue. Each time they say that, I ask them "Have you seen the 34 page long thread on YOUR OWN FORUMS?" or "do you have access to google to do a search for this?"

At any rate, they had me do a soft restart, hard reset (backup and erase phone) and go from Verizon 13.0 to Verizon 13.1. Within 5 hours, my phone was showing the wrong time again.

At any rate, Verizon wrote a new ticket, number NRB000005704695, while basically telling me I was the only one having this problem and that it must be confined to one tower locally here in Decatur IL.

Rollie66 wrote:

Have gone two entire days without an issue. Maybe fixed. I am sorry for all the Apple fanboys but this is more an apple issue. I have two ipads on lte. One I keep constantly with me. It has been updated to the new ios6. It has never lost the time once. I can have the Ipad and the Iphone sitting next to each other and watch the phone change and the ipad stay the same. This is a design issue with having only one antennae in the Iphone. The iphone has to do more than the ipad. Apple went cheap that why we still cant do multiple things at the same time. My guess is that Verizon has managed a way to enhance the lte signal to obercome the iphone flaw.

I also can have full lte signal on my ipad and only 3g on the Iphone. while they are sitting next to each other. I have three Iphones and four ipads.

My previous phone was a 2 year old droid x. Since I was in the apple ecosystem I decide to switch over. Other than a pretty screen the iphone os is vastly inferior to my old droid. And the synergy with the ipads is not needed. The google system was better.

I am gonna take a hard look at all the competitors products. This is ridiculous.

Sorry Apple I am siding with Verizon on this one. Your product is no better than my two year old droid.

Haha, that Droid X was the reason I couldn't wait to switch to the iPhone! It was GARBAGE. It was slow, extremely buggy, the camera barely worked if at all (flash didn't work, when it did take pictures it saved an empty file instead of the picture), video was terrible, it lost connection all the time, it had to be prompted to use WiFi all the time, the default texting app was awful, the SD card that came with it was flawed and lost everything I had stored on it, button presses went unrecognized, it couldn't run the last versions of Android because Moto and VZW weren't willing to update, the UI was very kludgy, these are just off the top of my head, I could go on and on and on...

Again, if you read through this thread you'd see that the problem is not related only to the iPhone 5. There are Samdung phones that also exhibit this issue.

This thread already had a master ticket number:

"Call often and demand to bypass Tier 1 and speak ONLY to tier 2 support when you speak to Tier 2 support the Master ticket # is 5671193"

Just FYI.

KurtAKX wrote:

I've been having this problem with date/time for weeks on my iPhone5. I ****** away another hour on the phone yesterday, getting tossed between Verizon, to Apple Care, back to Verizon Tier 2.

Every tech support person I've talked to is professing ignorance, claiming they've "NEVER HEARD" of such an issue. Each time they say that, I ask them "Have you seen the 34 page long thread on YOUR OWN FORUMS?" or "do you have access to google to do a search for this?"

At any rate, they had me do a soft restart, hard reset (backup and erase phone) and go from Verizon 13.0 to Verizon 13.1. Within 5 hours, my phone was showing the wrong time again.

At any rate, Verizon wrote a new ticket, number NRB000005704695, while basically telling me I was the only one having this problem and that it must be confined to one tower locally here in Decatur IL.

Thanks for the put down of a two year old phone. Lets go back and find the flaws in the old iphones. That is not relevant here.

My point was this new phone is not a real improvement over older tech. And the competitors are currently blowing this out of the water.

But the real issue is the current problems.

This is more an apple issue. Why no complaints about LTE IPADS!!

Also we have heard vague rumours about samsung problems. But I have yet to see one real person post that they have personally had problems with a samsung. What about all the htc and motorla lte handsets. Never heard about any motorola problems. Face it Apple blew it with the new Iphone 5. I have it and am extremely dissapointed. Even with the flaws you mentioned my old droid was more user friendly.

I will definetly be looking at the competitors.

Ok , it's been a week without a issue. This is what I did. I am in central time. The default location was Chicago. I changed it to Oklahoma City. (Settings,general, time) I also went here. (Settings,privacy,location services, system services, and turn off setting time zone.) as I said its been over a week and LTE is on. I will say that if I choose Chicago instead of Oklahoma City it doesn't work. Hope this helps someone.

Kurt, I'm also in Decatur and have been having the issue for about a month now. I e-mailed tech support once and was told they are working on it. I just set the time and time zone manually on my phone and it stays ok, but everyonce in a while I set it back to automatic to check and it will screw up within a day. Very annoying.

I tried setting the time manually and on at least one occassion that failed, this was reported to Apple with all my other documented attempts at fixing the problem. I highly recommend sending your phone back, nothing says fix it like failed sales! And while I am sure this is a carrier problem Apple has much more pull with VZW than we do. Apple gives you 30 days to return for a full refund but most carriers only give 14 days. I would rather re-order later when the problems are resolved than be stuck with something that fails to work.

This may have been suggested elsewhere in the thread (sorry, I admit I haven't read *all* 35 pages), but I do wonder whether the date/time problems are related to the Verizon LTE device authentication issues that caused frequent data drops in the past.

http://www.androidpolice.com/2011/12/19/this-is-why-your-verizon-galaxy-nexus-or -other-4g-lte-vzw-phone-is-losing-data-signal/

If that's the case, it could be a long time before this gets fixed.

Greg

I would not say its a matter of true or not, many people in this thread say manual has not helped, it is such a sporadic problem it is hard to diagnose. Manual setting of time and date failed for me within an hour of trying it. Sounds like it didn't work for "mleeber" either. We just want to be sure and post all issues so if Apple and VZW are listening they will see what is happening.

+1 for what Builder1 said! I thought all was well when the phone worked for 10 days straight and then on day 30, the last day I could send it back, it "spazzed" 3 times within 5 hours and I was at home the whoel time so there were no cell tower handoffs or roaming issues. Thank goodness the 4s did not sell on eBay!

Builder1, I'm saying, for me, Manual worked. My phone would tweak and I'd put it on manual, configure the date and time and it would be good for as long as it was left like that. I'd get curious to see if the problem still existed and set it back to Auto, it'd be happy for a short time and tweak again. Then I'd go back to Manual again... and on and on...

I never had to turn off LTE to get solid Date Time and, in fact, vehemently refuse to do so. I'm sorry if you don't believe me, but I am a QA Engineer by trade and would never falsify a test just to try and be right or different.

Builder1 wrote:

I would not say its a matter of true or not, many people in this thread say manual has not helped, it is such a sporadic problem it is hard to diagnose. Manual setting of time and date failed for me within an hour of trying it. Sounds like it didn't work for "mleeber" either. We just want to be sure and post all issues so if Apple and VZW are listening they will see what is happening.

I have a very close friend of mine who is a VZW, "Test man." He checks signals all over my area and beyond. I contacted him today and even though he wasn't specifically aware of the issue he was able to verify that it's a well known issue within VZW. Apparently it comes down to individual towers and whether or not they are configured/updated correctly.

I'm running in Auto mode currently and waiting to see if it happens again in my location. If it does then I'll supply him with the time the issue occured and along with my phone number they can check to see what tower I was hooked to at the time and do a tower check. Apparently the vast majority of the towers in my area (Northern California) do not exhibit this issue, so it's a matter of zeroing in on the towers that still are erroneous.

Jim, thanks for reaching out to your friend. Sounds like this could actually get VZW the details they need.

I have been running with LTE and auto update time setting turned on for 8 days now and have been trouble free.

Either VZW fixed a tower in my area, or getting a new phone seems to have solved my issues. Has been over three weeks since my last time warp.

Sorry to hear so many others are still having issues.

Hey Everyone,

Apple just released iOS 6.01

After installing it, I noticed the Carrier version changed from Verizon 13.1 to Verizon 13.3.

Settings > General > About

Maybe the date and time issues have been fixed?

Thank you Mzyx1. iOS 6.0.1 is locked and loaded! We'll see what happens! As my phone update was loading I read on apple insider the news release for 6.0.1 and it listed all the things it will fix. It did not specifically address our problem but it vaguely stated that it addresses certain cellular communication issues. The artical also says Apple says an signifigant update to iOS 6.1... is planned for after Christmas. Fingers crossed!!!

Sorry to report to you all, but I have tried every suggestion on this board (except return my phones for new ones) to fix the time/date issue on my Verizon iPhone 5's, and so far the only thing that works is to keep LTE turned-off. I even tried the new Apple IOS 6.01/Verizon 13.3 update yesterday and then last night after 11:30pm my phone's date & time switched back again. So we either have some lemon phones, or this is a Verizon LTE/Tower issue and I'm starting to have the feeling that it's going to be a long time to get it fixed. I've had an open ticket at Apple on this issue since I got the phones and I see no short-term resolution.

Hope you all have better luck than me, but I'm considering returning mine (but I'll have to wait for replacements) and continuing to do so as many times as possible until the problem is resolved. It's absurd that you buy an iPhone 5 on the Verizon network specifically for the purpose of using their great LTE network only to learn that you must have LTE turned-off for the phone to keep the correct date & time. If Verizon had the Nokia Lumia 920 I'd probably swap for it today and not look back even though I've had every model of iPhone since it's introduction.