iPhone 5 time and date issues

This is so frustrating. I switched to the iphone 5 recently and it doesn't matter what setting I use... the time is constantly change on my phone. I can't believe they don't have this taken care of yet. I'm in California, but it looks like this is a nationwide problem. Sorry I have no helpful information to add, but I guess the more we complain, the better.

Try this link. If it doesn't work just search "iPhone 5 time" or "iphone 5 time issues" on the Verizon website in the support community in Apple discussions. You should be able to find the same issue being discussed there with a lot of the same experiences. That being no final answer of how to fix it.

https://community.verizonwireless.com/message/894159#894159

I might be in the minority here, but it has been about a month with no time issues. It used to happen all the time. I have LTE turned on and time on auto set to Cupertino. I'm hoping that they are fixing the issue area by area and you guys will be next. Hopefully I didn't jinx myself by posting this.

Verizon, iPhone 5, 6.0.1, Thousand Oaks California.

@venghous1

I hope this isnt my fate as well. A few days after having my data package refunded the problem stopped... Its been close to a month with no glitches on either of my 2 iP5s. Someone else in Honolulu said they are no longer experiencing the issue either so maybe VZW fixed the towers on Oahu

I am a Sprint customer and am having the same issue. Therefore it must be an Apple issue. How can we fix this? It is definitley throwing me off; from my alarm to my imessages. I can't take it.

I am in Miami, FL and experience this glitch on a daily bases.

I am a Verizon customer having the same problem here in Illinois. I do not have problems when the LTE is turned off. I have been forced to have the LTE off because I rely on the phone for time (alarm, appointments, meetings, etc). I am getting aggravated and plan on stopping by the Apple Store tomorrow to get a new phone. I HOPE they will give me a new phone, and that the new phone does not have the same problem.

In my opinion, it is unacceptable that it has taken this long to fix something as simple as a clock.

As others have mentioned, I believe that it is a Verizon issue. Since Verizon & Sprint both use the CDMA technology, I'm assuming that you're having the issue because you're probably "roaming" on Verizon's towers. I recently moved from AT&T where my wife & I both had new iPhone 5's with LTE enabled and we never had an issue with the time & date resetting. The only reason that I switched to Verizon was their exceptional "call quality" (at least in our area of Indiana) and never dreamed that I'd have this problem or I wouldn't have switched.

I'm not an expert so I could be wrong, but if you read all of the posts in this discussion or any other board on this issue I have not found one report of an issue with iPhone 5's randomly changing date/time on the AT&T network. I've seen about 99.9% Verizon, and the rest Sprint which tells me that it's a Verizon tower issue and Sprint users are suffering when they're using a Verizon tower that's not been "provisioned" correctly.

Anyway, best of luck to you because it looks like this issue is related to Verizon towers and some users who've stopped experiencing the problem appears to be due to their local Verizon towers being "corrected". If that's the case, it might be a long, time before we're all back to having a phone that can use the LTE feature that we want without having to risk all of the problems associated with the random time/date issue.

Like other users have suggested, we need to just keep "bugging" Verizon until they solve this.

I received a call yesterday from VZW technical support re: my trouble ticket telling me that the next iOS release in December will correct the problem.

Whether it's a "Verizon Problem" or an "Apple Problem" (distinction without a difference, in my opinion) it requires an iOS update, apparently.

Greg

In OR, South of you, having the same problem with two Iphones 5. One, bought a month ago - one recent purchase, both on Verizon. It is unnerving how little effect does this issue bare on the carrier and manufacturer. Even the mass media is strangely numb on this issue. Very weird.

Well, I hope I'm not jinxing myself but I haven't had the time/date issue since upgrading to iOS 6.0.1 on 11/1/12 here in Wichita, KS. I've left my LTE on continuously and have traveled throughout the city between 3G and LTE networks with no issues since.

And this morning I received the following email from Verizon:

"The issue you reported is resolved, Tkt#NRB000005724151. Please retry your service. If unsuccessful, call VZW 1 800 922 0204, option 3."

I'm not sure how they determined my problem was resolved since I have not spoken to them about it since the original trouble ticket date of 10/22/12 but I'm happy and hopeful this is a thing of the past. I'm guessing each and every LTE tower on their network must be upgraded/updated to resolve the issue everywhere. So just hold tight if you are still experiencing the issues and hopefully they'll get them all done quickly!

Brent

iPhone 5, iOS 6.0.1

Wichita, KS

After numerous phone calls to Verizon and Apple over 3 weeks of experiencing the same issue. I have gone a week straight with no further issues. Verizon kept saying that it is an Apple issue and Apple said they are very aware of the issue and working to fix the issue. As of one week ago, they said that a fix was anticipated in a week or two. Two days after I was pleasantly surprised to find out that it had been resolved. I had no carrier or Apple software updates on my iPhone 5. I pass numerous cell phone towers throughout the day with the issue only occurring at my home. Verizon passed my ticket off to Apple to fix the issue, but persistence in contacting Verizon, is what ultimately fixed the issue. Samsung Galaxy 3 on the same towers are experiencing the same issue with LTE enabled. After the second call, they asked me info about the tower location that I was experiencing the issue with. The problem and the solution seem to lie with Verizon, keep calling and hopefully all the issues will be found and a solution put in place.

Earlier in this thread they mention that Sprint leases cell towers form Verizon. Which still leaves the door open to this being a Verizon issues as opposed to Apple. I have had the time problem since the week the 5 came out, I got a data refund a month ago from Verizon and the problem seemed to stop for about three weeks, now it is back, my time changes almost every day. Now the time is only off by 30-40 minutes as opposed to the earlier drastic time and dates problems.

I live in Carmel California. My wife and I both have Iphone 5's that had the time and date issues.

I was advised by Apple to go to Verizon and have the Sim cards replaced. It has been 5 days and we

have not had the time or date change.

There is no fix that I can find. I have had this probelm since the 1st week the iphone 5 was released. If you go into a Verizon Store half the people in there act like this is news to them! I don't buy it. I was in Best Buy today (i did not get my phone there) but just for the heck of it, I went over to the cell phone department and asked the reps there if they have had many complaints about time/date problems with the new iPhone and all three of them said yes we have had many complaints about the time probelm. Just so happened that my phone time was off by 45 minutes so I showed them. The Best Buy cellular reps all agreed that it has been almost all Verizon phones and they were told it is Verizon network issue. I think I speak for the majority of posters on here when I say our time and date probelm is far worse than loosing just a few minutes day. When my time goes off it goes way off... sometimes days or weeks off. At best it only is off by 30-40 minuets. If you are just loosing a minute or two here and there, you may have a different issue.

I turned off my LTE and have not had another problem with my time. I am a sprint customer and has experienced this problem since the like of my iPhone 5. Try going to settings and turning off the LTE option and see if that works.