iPhone 5 time and date issues

From other postings, I can see that there are people having same issue in other countries - which means it is not VZW's problem but of Apple's. I have the same issue, although I'm on VZW and living in Southern Cali. Almost didn't make it to work today beacuse my cell phone displayed 5:50 am when it was actually 7:45am. I'm little surprise that Apple produced such a ****** product, guess no one works there since Jobs died.

It's January 6th, alsmot 3 months since your post and 4 months since the first reporting of the problems. AND THEY STILL HAVEN"T FIXED IT! Apple may have been great, and WERE dedicated to making great products but not having a correct time on a cell phone is an unacceptable issue that should had been addressed immediately. I've been Apple fan for 10 years now and i'm very very disappointed about thier LACK OF ******* RESPONSES and ****** CUSTOMER CARE.

I'm a sprint user. I bought iPhone 5 on Oct 26. Everything was fine, until one morning, the alarm didn't go off. The clock was 20 minutes late. I called Apple, and the tech support person said she never heard anyone had this problem. She asked me to reset the phone and see if it would work. A couple days later, the alarm went off at 6:50 as it should be. I went about my business and after 20 minutes, I checked the phone again and was suprised to see it was still 6:50. I had no idea if the clock just stopped there or what. This time I took it to the Genius Bar. The guy checked a bunch of things, then he decided to exchange my phone for a new one, because he had no idea what was wrong with the 'old' one (barely two weeks old). This Monday (Jan 7) morning didn't go off again. It was 40 minutes late! I called a friend who has iPhone 5 too. Her phone was more than 40 minutes late twice that day. She told me to turn off the 'automatic date/time'. I did just that and thought I would be perfectly safe as long as I don't travel far. Not so lucky. I just found out my phone was 45 minutes late, again! Gosh, I don't know what to do with it. I'm thinking to take my old centro phone out of the toy box and use it as my clock and alarm. Every time I talk with an Apple people, they all acted so shocked, like I was the only one who is having this problem in the whole wide world. Disgusting!

Turning off auto time does not work for me either. I have tried every suggestion mentioned in this thread and it still is not fixed. A friend of mine with VZW is experiencing the same issue. Doesn't Apple read its own boards? This thread is getting pretty long.

Turning off LTE should correct the issue. The problem is with the LTE towers, so not connecting makes the time a non issue. Obviously this is not ideal, but for the time being it is better than nothing. 3G works fine for most things, and when I really need LTE, I can have it turned on within a few seconds.

And no, Apple does not read their own boards. Apple implents change based on information from telephone support and in-store support. Expecting change based off this thread is pointless. The best way to make Apple aware of the issue is to call Apple support and speak to a rep about the problem. Once they create the trouble ticket, there will be an official record of your problem in their system. They only recognize "official Apple" documents, of which there are none for this issue, because Apple rarely admits to anything until they have it fixed. That's why so many people are encountering tech support agents that are unfamiliar with the problem... Apple doesn't bother to inform them of things like this. Unless the agent has had a previous caller with the same issue, they won't have a clue.

Brent - Do you work for Apple and\or Verizon? You sound awefully informed about their intentions to never monitor their own message boards...

Of course they look at this discussion board. All companies do, including the Fortune 200 company that I work for. Obviously, if they didn't care about or look at the board, why would they dedicate resources to it on their own infrastructure?

My experience has been that Apple and Verizon are both fully aware of the problem. They both told me the same thing, an update is coming. Most people don't start out their posts stating that their experience is... What happens to one person is not true for all, and for that matter it may not be true at all! Just because I read it on the 'net doesn't make it an absolute.

As far as turning off LTE, I feel, or in other words, in my opinion, it is a big deal. I waited for the iPhone 5 to come out and bought it specifically for all of it's enhancements. I expect to be able to use those enhancements unimpaired. My money went to Apple and they delivered a product that did not perform 100%. I am a discerning consumer. I expect to get what I pay for in the same way that me and my team work to deliver what our customers are paying for. Why? Because it's an expectation. If I didn't have high expectations, then I would be happy to pay way less for a device from a different manufacturer and be satisfied with the comensurate performance. Apple customers have every right to receive what they expect.

That all being said, i am very happy to report that I have now gone seven full days with my time set to automatically update and LTE turned on with no time shift issues!

I did not receive an Apple update, as Verizon said I would. So who knows, it may be a coincidence.

try this, I had the same problem. i'll see if it fix it. later

If you iPhone, iPod Touch, or iPad is showing you the incorrect time, here are a few suggested fixes for this common problem.

Step 1) Open the Settings app.

Step 2) Go to General then Date & Time.

Step 3) Set Automatically to Yes. If it is already marked as Yes then continue reading.

Step 4) Your network may need to be reset so that your carrier (Sprint, AT&T, Verizon) can push you the correct time. To fix this, go under the Settings app again.

Step 5) Go to General, Reset, and press Reset Network.

Step 6) This should fix most problems, but if not, the last solution involves setting your time manually.

Step 7) Open the Settings app and go back under General and then Date & Time.

Step 8) Turn off Set Automatically and then set your Time Zone and the correct time under manual setting.

Thanks for the suggestion. However, I can tell you that setting date/time manually won't work. My most recent clock mal-function happened when it was set to Manual setting. I think Brent's solution makes most sense. That is, turn off LTE. Think about this: what is so different between iphone 5 and iphone 4? The LTE. I turned off LTE last night. So far so good. When I need to watch movie or tv episode, I just turn it back on. Now I'm waiting to see if the problem is gone for good.

I was not a iphone 5 fan but then few freinds of mine had convince me for to go for it and I finally buy iphone 5 16gb with SPRINTS and guess what that firste iphone 5 of mine give me problem with battery i had to charge it 2 time a day and it all of sudden say cannot connect to internet so i went to the the store and replaced it with new iphone and hoping it would be good but nope i was WRONG the new iphone had Time problem it was behind 35 min then normal , which lead to delay alarm and late to work 2 days in a row. So what is this all they Rumors are there that apple might come with new Iphone version this ear I would say CAN YOU APPLE SOLVE THIS ISSUE FIRST THEN THEN WORK ON NEW PRODUCT.

Hi. I'm in Florida, on Verizon with an iPhone 5. Just noticed this problem this week that I'm "losing minutes" so to speak. Where I live and where I work there is a pretty good signal for LTE, but does drop to 3G from time to time. I don't have WiFi on due to this luxory. I've noticed that my clock is about 5 to 10 minutes slow sometimes. I have to reboot the phone and it corrects itself.

Very annoying now that I notice it. Verizon/Apple need to get on this.

Me and my wife both have iPhone 5s on Sprint and we are experiencing the sames issues with date and time. This is becoming extremely frustrating. Apple/Sprint/Verizon need to get busy addressing this issue. Our date and time must be corrected at least once a day.

One thing I did notice that when I left an LTE area and went to a 3G area my phone date and time became incorrect. When I reentered the LTE area it automatically corrected itself back to the correct time.

But today we never left our LTE and my wifes phone date and time became incorrect. She turned her LTE off and back on. It took about a minute for it to automatically correct itself.

I've read many other posts that this has been an issue since September. Why is it taking so long to correct this issue.

I have been involved in this thread since page 15 of this 44 page forum. None of these suggestions seem to work. I have tried them all over the past 4-5 months. Even Verizon has admitted that the fix must to come in the form of a software update. After several weeks of back and forth service calls with Verizon, I was told by a top tier tech support rep way back in November (see previous post by me) to expect the fix to come via a carrier update from Apple by mid- December, this obviously didn't happen since thousands of people still suffer from this time issue and the interference it causes with vital phone systems that rely on time. Yes, there have been iOS updates but none have fixed this!

My wife and I both got iPhone 5's back when they first came out. To date my phone's time has changed hundreds of times, I have tried every suggested fix and none work. My phone did go nearly a month with no problems. I literally forgot about the issue until this weekend. My time has gone wrong 7 times since Friday. My wife has NEVER had the time problem on her iPhone 5 until this weekend. Her phone has gone crazy over the past few days, the time goes wrong almost every hour. In the last two days we noticed a couple instances where our phones both switched to the exact same wrong time at the exact same moment. (ex: at 8:15am Staurday our phones both were showing the wrong time of 5:31am) Obviously a cell network problem, but why all the sudden after 5 months is my wife's phone now having this problem too??? I have been patient with Verizon/Apple but now I am getting really ticked!! Enough is enough. A $600 phone should be able to keep time, and we have 2 of them! If it goes on much longer I am going to demand Verizon let us out of our contract so we can switch to a network that can keep proper time.

Note: turning LTE off does prevent the probelm, but is not a solution. Verizon tech support warned me not to leave LTE off for too many days in a row, doing so may cause you to need to repace your SIM card due to the fact that if left in 3G mode for too long it may not be able to re-join the LTE network. Not sure why this is but thats what they told me...

Builder1,

I just saw your message and noticed you are from Champaign. I am too. My wife and I just switched to Verizon on 12/24 and we each got an iPhone 5. We got our daughter and iPhone 4. Until Friday, we hadn't had any issues. My wife called me Friday morning and told me that her phone had the wrong time. As others stated, it wasn't an even hour off. It was a weird amount of time. She had it happen almost every hour. I didn't have any issues. However, about 12:15 AM Saturday morning, my phone had the same issue. Since then, I have been having issues multiple times a day.

My daughter hasn't had an issue with her iPhone 4.

Hope this gets fixed...

You are right "wickeddan", We used to have iPhone4's and had no problems. The "iPhone 4" is 3G only so it should not have any issues. The problem with the iPhone5 is the LTE (4G) network (it is not really the phone's fault, it is the network that it uses). Recently, I had no problems for nearly the whole month of December and most of January until now, now the problem is back full force. (in some instances, I have had the time and day be so far off that it was literally a month or more off by date and the time was several hours and random minutes off. When the time is wrong many phone features that use time and date stamps will not work (such as text, email, phone messages, etc).

I purchased my iPhones at the Verizon Corperate store out by Meijer on N. Prospect. in Champaign. I have been in there twice to complain in person and each time they act like they have never heard of this. It is obvious they are deliberately avoiding the conversation. One day, I spoke to the cell phone reps in Best Buy when I was passing through and everyone in that department knew about the problem, one of the Best Buy reps even suffered from the same problem herself! How is it all the Best Buy phone reps know about this but no one at the Verizon store has heard of it? That leads me to believe that the Verizon store reps are being told to deny the issue!

Below is an email response from Verizon tech support I received today. Not very hopeful. My next step may be to try and cancel my contract with them since reliable service cannot be assumed anytime in the near future.

Hi,

Yes, I remember your situation. I was hoping that I didn’t hear from you because it started functioning normally, but, unfortunately, that doesn’t appear to be the case.

I am sorry to hear that you are till having this issue. I have researched this issue further and I have been informed that there were improvements made on our end and Apple is planning further improvements at this time. However, there is no expected time of completion/release of that update/fix. I was initially told that this would be corrected by the end of December, but it has now been pushed back.

Keep an eye out for a software update that I expect to be released soon. I wish I had a better answer for you at this time.

I apologize for the inconvenience that this issue has caused