iPhone 5 time and date issues

I called Apple support (800) MY-IPHONE (800-694-7466) and they told me to temporary turn off "Set Automatically" and also call *228 to set time zone. I tried calling *228 and it said, "This number is not allowed". They said it would be escalated.

Everyone call Apple support and make this more known to them!

I'm not sure if this makes any difference, but I paid full price for my phones. I'm sure VZW isn't messing with me because I wanted to keep my unlimited data plan. . . or are they!

I got an email back from the iOS Senior Advisor I've been talking to and he indicated that the technicians at Apple are now going to be speaking with Verizon about this issue since it is a problem, apparently, only with VZW customers. So that's at least good news. Hopefully the ghost in the machine can be worked out.

@ceslar

Apparently doing a *228 update is not needed and will ruin the sim card on an LTE phone and that is why its disabled.

From VZW customer service...

"Our 4G devices no longer support the *228 option. All updates are OTA (over the air) thru the sim card. We do recommend periodically shutting off your phone and pulling the sim card. This will also refresh your device as well as the Network. If you feel that you aren't receiving coverage, the iPhone allows you to reset Network settings. This will assist you phone in located the nearest Verizon "network" tower. You are able to do this by the following steps: settings, general, reset, reset network settings."

https://community.verizonwireless.com/thread/783735

I just ran through the steps recommended by VZW customer service in my previous comment (settings, general, reset, reset network settings) and when the phone turned back on after the reset the date/time was off but after it aquired the tower and reestablished a connection it corrected itself.

I wonder if the phone has an internal clock that is off and when the signal isnt telling the phone the proper date/time it defaults to the internal clock. If that is true than it also self corrects the adjustments that are made in manual mode.

Can anyone verify this?

@Celsar,

No, I hadn't tried it until just now. I was intrigued by your post and did some research to see what the problem was and posted my findings.

Also, I think ruining the sim card would just be a minor annoyance... When I replaced the sim cards I was told they are so inexpensive they dont even have a code to enter in the system for handing them out. You just have to have VZW activate the new ones... It took about 5 min per phone and I was on my way

Pancake Bill wrote:

I have tried this adjustment before and it did seem like - initially - it worked for an extended period of time. Maybe even 14 hours, but then it messed up despite all that being toggled off. Good luck, but I wouldn't put much hope in it.

Sadly, you're correct. After about 16 hours, the problem is back. Called Apple again, escalated it to their higher engineering group, won't hear back for 2 days.

Garrett,

Sorry to hear that, but it was what I was expecting. When it worked for me for those 14 hours or so, once it went back to the incorrect time, iMessage and all the other apps were not working properly again. Glad to read that you have been sent to the next level in escalation. I've got an iOS Senior Tech working on my issue now and he's sent all my info on. I've been keeping anecdotal evidence about everything I can think of in hopes that it will facilitate finding the problem. We're all in this boat together until Apple figures it out. I gave up trying to prevent the time shift days ago and there was a certain liberation to just accepting that it was going to mess up eventually throughout the day. I'm resolved to wait now.

I'm one of what appears to be two SPRINT users with this issue. It has happened several times to me - but I never noticed a date change (but I'm sure it has). Time varies but is usually several hours off in advance of current. Today it has happened three times. Neither time was I connected to wifi. LTE - is hard to determine as at work, I must be on the border thus I bounce back and forth and once I was driving and hard to determine when the time fiasco changed.

Each time for me a simple re-boot fixed the problem...uhhh temporarily fixed the problem. This doesn't happen every day. It has never happened as of now anyways while on the charger.

I do hope a fix is upcoming, as of now I have not encountered a major problem, but I do fear the regularity of this problem will escalate.

SHolder wrote:

I'm one of what appears to be two SPRINT users with this issue. It has happened several times to me - but I never noticed a date change (but I'm sure it has). Time varies but is usually several hours off in advance of current. Today it has happened three times. Neither time was I connected to wifi. LTE - is hard to determine as at work, I must be on the border thus I bounce back and forth and once I was driving and hard to determine when the time fiasco changed.

Each time for me a simple re-boot fixed the problem...uhhh temporarily fixed the problem. This doesn't happen every day. It has never happened as of now anyways while on the charger.

I do hope a fix is upcoming, as of now I have not encountered a major problem, but I do fear the regularity of this problem will escalate.

Sprint user--interesting! First time I've heard about it. That actually gives me a little bit of hope, because it might mean it is not in fact a Verizon problem but an iPhone 5 problem. But who knows at this point.

When this issue happens to you, does it break iMessage, FaceTime and APN?

Happening to me too, but only twice so far. Once on LTE overnight while charging- date, time and year were wrong. Rebooting didn't fix it, but resolved itself shortly thereafter. Second time was off the charger and happened sometime during a drive when I went back and forth between LTE and 3G- just date and time were wrong this time and rebooting did fix it. 16gb black 5 on VZW. First happened on Oct 1 and then again today. Will call Apple and VZW and report back if I learn anything different.

More people posting good but that doesn't fix the problem. Sorry guys I'm just disappointed that I have givin up on trying to find a solution to stop it. I've sent an email to cnet.com to see if they can dig in a story. 2 things I'm noticing that might help. When my date and time is incorrect toggle off and on airplane mode. It will fix the time. Someone post earlier and it did work but doesn't stop it from doing it again. Also it seems like there is a second clock. My date changes. Sept 9 next day sept 11 then 12, 13. I bet when I wake up it will turn 14. I had my alarm set to 6am this morning and I woke up at 230am! Why because my phone had the wrong time. Gah! This is frustrating.

@Jay

It is frustrating but I keep posting any bit of info I find in the hopes that the collective knowledge on this forum may spark some ideas leading to a fix. It helps me to know that there are other people having the same issue and that they are calling Apple/VZW and raising awareness about the issue to have these companies work out a fix.

The more anecdotal evidence that's posted, the better that is for Apple's engineers. They read these forums and I sent this forum as a link in an email to the iOS Senior Tech working with me and my phones.

This is driving me crazy!! This is my alarm clock and time keeps shifting and the dates change so my alarm does not go off!!! Obviously I have switched to another source to wake me up but I have apps that use a countdown to remind me of things. Of course everything g gets thrown off when this happens. Apple needs to fix this as I am a Verizon customer but I doubt it has to do with the carriers as apple uses their own time servers. Very disappointed.

I too have this same issue on Verizon. My wife and I both upgraded from iPhone 4 -> iPhone 5's last week and have both been experiencing the same date/time and iMessage/FaceTime issues since. The date/time on my wife's phone can actually be off more than 8 hours on occasion while mine might drift 2-4 minutes here at home. She commutes 30 miles one-way to work while I work from home so moving from tower to tower might help explain why the time drifts so much more on her phone than it does on mine.

The last time my phone had an issue was yesterday morning when my alarm went off at the correct time of 6:15am. I turned the alarm off and set the phone down to watch the news. It strangely went off again 4 minutes later. The phone again thought it was 6:15am when in reality it was 6:19. Switching to Airplane mode and back corrected the time. Haven't had the problem (that I've noticed) since.

My old iPhone 4's are still in service with my kids and they never see these issues.