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iphone 5 no sound

HI all, I have had my new iPhone 5 now since Friday, its all been ok but a couple of times now it loses the ability to make any souns, things like when click the top right button to switch it off it used to make a 'swoosh' sound, thats has stopped, also when I get an email the phone usually makes a sound, that has stopped....and finally when I usually get a call the phone obviously rings, that has also stopped a few times and it just vibrates.

I definately dont have the phoen muted in any way, the left hand switch on the side of the phone is not set to mute or anything, and when I switch the phone off and then on again sound is restored, any idea's, asume this is either a hardware or software issue, help !!!!!!

Thanks

iPhone, iOS 6

Posted on Sep 24, 2012 1:22 PM

39 replies

Craig-G

Level 1

4 points

Nov 27, 2012 6:07 AM in response to jamiek88

Ok, Where is Podcast located?

Dec 2, 2012 8:41 PM in response to fourcandles2012

Try do this: turn off your Bluetooth and removed paring with your car, I hope this help you!

Dec 2, 2012 8:43 PM in response to Thor_DK

Try do this: turn off your Bluetooth and removed paring with your car, I hope this help you!

Dec 2, 2012 8:45 PM in response to DrPhibes

Try do this: turn off your Bluetooth and removed paring with your car, I hope this help you!

Craig-G

Level 1

4 points

Dec 4, 2012 1:55 PM in response to castrofilho

My Bluetooth isnt enabled and my car doesnt have Bluetooth in it. I noticed that I loose sound when I plug it in at nite to charge. In the morning I luckily hear the phone vibrate instead of the Alarm Sound going off.

smurf235

Level 1

0 points

Dec 31, 2012 3:00 AM in response to fourcandles2012

I have the same problem, the sound stops, no ringing, no music, only thing that helps is resetting or restarting the iPhone. Have already restored the phone but the sound stops without any reason and without any warning. Did your problem get solved? And How?

Dec 31, 2012 3:47 AM in response to smurf235

Hi Smurf235,

Yes, I got it sorted but only by getting my phone replaced at my local apple store.

I took it in after just 14 days as the initial purchase paperwork says you can return your phone up to 14 days for a refund!

When I took it in I told them about the problem and that others were having the same problem but the guy I spoke to said they were not aware of any problems and this was the first phone they had returned. I said well if you look on the apple forums I am not alone !!!!!

They took my original phone back and went and got me a new one and I have not had any problems with it at all, so basically I believe it to be a hardware issue as opposed to software, as I say my replacement phone has been absolutely fine.

The only time the sound switches off is when I get into my car and it connects automatically via bluetooth, I would expect this anyway.

I hope this helps, let me know how you get on!,

Best wishes and happy new year.

LAFANGA

Level 1

127 points

Dec 31, 2012 11:58 AM in response to smurf235

I agree, it does seem to be a firmware update, apple are going to replace mine in the new year, so I will let you know if that sorts the issue. From what I know and have been told by apple it is a hardware issue so can only be resolved by replacing the phone.

LisaACT

Level 1

0 points

Jan 4, 2013 2:19 PM in response to fourcandles2012

So it seems some people think its hardware, others software. I have had my iPhone 5 for just over 12 months and it worked just fine UNTIL I upgraded the software to IOS 6 last week. Now no sound at all even after restarting numerous times. This indicates a software issue to me but I'm no techy.

I still haven't figured out the fix after reading the forums so I would be grateful if someone could help. Btw I have never used iTunes and I don't connect my phone to the PC but will give that suggestion a go to see if I can get this piece of useless junk to work again. Cheers :-)

jpzeeks

Level 1

0 points

Jan 4, 2013 3:08 PM in response to fourcandles2012

I have the same problem and thought I was going crazy. The sound turns on and off at will. Sometimes I get a ding when I get a text, sometimes not. When I am connected to Bluetooth in the car the sound goes to mute. I called Apple and they claimed they had never heard of the problem. Neither did the Verizon people. So, Apple sent me a brand new Iphone 5 and I sent mine back...I had only had it a month or two. Guess what? The new one does the same thing. It is SO frustrating that they claim they never heard of the problem and that there seems to be no fix on the horizon. I did the latest software update to iOS 6.0.2 and nothing changed. HELP!!! I'm ready to return it and go back to my old Iphone 4. Suggestions? Anyone? Anyone?

smurf235

Level 1

0 points

Jan 5, 2013 4:44 AM in response to jpzeeks

Hello,

I had the same problem, no sound without any reason, so no ringtones, music, etc, only thing that helped was resetting or restarting the iPhone 5. About a week ago i found this website http://iphonenosound.com/ who is giving different solutions. Believe it or not, the one who worked for me is the one with the hairdryer. I gave i try and it worked, i havn't had the problem since over a week. Hope it helps. Have a nice day.

Jan 6, 2013 12:10 PM in response to Thor_DK

This worked!!! Thank you. Easiest fix ever.

talcum_

Level 1

0 points

Jan 8, 2013 7:27 AM in response to fourcandles2012

My new iPhon5 had no sound, except when using the headphones. Tried everything i could think of, hair dryer, que tip, hard reboot, reset, restore etc. Nothing worked. Then going through the settings under general>accessibility>incoming calls, it was set to "default". I changed the setting to "speaker". Even though this setting supposedly only deals with incoming calls, changing the setting from "default" to "speaker" fixed all my sound issues. Good Luck.

jrmiya

Level 1

0 points

Jan 9, 2013 5:58 AM in response to talcum_

There is switch right above volume control. Make sure it is in On. I was going crazy trying to figure the sound problem. Missed couple of important calls. Hope this fix helps.

Jan 16, 2013 11:18 AM in response to fourcandles2012

Have you made sure the switch above the volume buttons is pushed forward?

iphone 5 no sound