Two sets of Subtitles

Also has anyone else noticed the quality control at apple slipping since Steve passed away? Could just be a coincidence as any company will lose quality as they grow and demand increases. But the fact that 2 of the last 3 movies I purchased in iTunes were faulty is not a good sign. I love apple products and I hope this isn't a sign of what's to come

I too called Customer Support and also received the same lame canned response to email the contact express support and wait 3-4 days for a response. Seems like word is catching on at Apple about their faulty subtitle issue and hesitant about reimbursing very-soon-to-be fleeting customers.

I guess my "report a problem" through iTunes

Store->View My Account->Purchase History

then find the item, and to the left of the item price there is a "report problem" link.

Anyway, it worked. I didn't get a repsonse or any email, all I know is I got a "Refund Credited" for $19.99.

I also downloaded the movie on my macbook...same issue.

Sad

Wow me too.

My appletv says I do not own the film.

It's still on my iPhone.

I think it may still be on my MBP.

Also, I used airplay to send it from phone to appletv. The subtitles are truly horrible

There is an opaque bar that comes up when the subtitles show.

I just want the movie to act right.

Are we the only ones ?

Gosh, you people are so impatient. Don't you think Apple and the movie companies want a working version up there so they can make money off you? It's probably a matter of having the department in the media company that did the encoding get it right, then sending the correct version back to Apple for them to put back on their web site so you can re-download it.

Just got my email from them confirming my refund in 5-7 business days. Movie is still on my Apple TV as of now and it still has the problem. Since they're refunding I went ahead an ordered the movie on bluray.

What does patience have to do with it. I spent 20 dollars on a movie so I expect it to be what I paid for. If you bought a DVD or blu ray that was defective you would return it to the store you bought it from. This is te exact same thing their just isn't a physical disk. Besides why would I wait to hope they fixed something and then they don't and I'm stuck with it.

They are all identical because the two sets are burned into the movie, there is no way to switch them off, they are part of the picture, the subtitles and calosed captioning are both turned off on my apple TV and they still appear, they are also identical on the actual file playing back on Mac, iPad, iPhone ect - it's part of the finished movie, until they fix it we are stuck with them. The only fix is to put duck tape across your TV!

That's because they refunded you, it's still there with the same issue for everyone who hasn't been refunded. I wonder why in this case they don't just email their customers saying there is a problem and they are fixing it.

Yeah I got my refund, but I still have it on my iPhone 5 & Macbook.

It is gone from the AppleTV -- also this movie cannot be streamed from iCloud at-will like other movie purchases.

I think we are the only ones willing to complain about this issue.

Interesting thing happened:
If you go to iTunes Store Support, fill out a case report and submit and then go into Service and Support and view all your submitted cases, the case I just filled out is marked as "Closed".

I didn't even get an email from Apple acknowledging that I submitted a report.

If I do a search by the case number, it also says "Closed".