Two sets of Subtitles

So I got the 4 disc blu ray which comes with a digital copy, so when I downloaded it it was the standard definition of the film and the problem was still there. Both on Apple TV and on my iPad. The blu ray doesn't have the problem.

Same problem here. My support representative credited my account, apparently, and then asked me to download a "fresh copy" of the movie, but the problem still hasn't been fixed yet, so my fresh copy plays exactly like the original one.

Seems like the studio has burned in a set of subtitles, and iTunes is force-captioning the same scene. One or the other, guys, but not both, please.

The latest from Apple support (emphasis mine):

"I have submitted this movie (HD) The Avengers for investigation. Apple takes the quality of the items offered on the iTunes Store seriously and will investigate the issue with this item, but I can't say when or if the issue will be resolved. Please try again in a few weeks."

I have found a resolution. By default the subtitle track is off.

Step 1) Turn on subtitles, but select a language other than english, I chose Danish.

Step 2) Allow the Subtitle Menu to time out and disappear.

Step 2) Open the subtitle menu again and turn the subtitles off.

All 3 steps can be done while the movie is automatically paused. The result, no more iOS Video Player subtitles. For what it's worth the subtitles that are burned into the movie shouldn't be there so it isn't Apple that messed this up.

Tried it, didn't work.
And yes, the issue is w/ the digital content. Someone at Disney/Marvel Studios is getting fired!

Send them a letter:

Marvel Studios, LLC

1600 Rosencrans Avenue

Building 7 - Suite 110

Manhattan Beach, CA 90266

I concurr, the issue is still there, the double subtitles come back on almost immediately. Also for me this file does not play properly, it sticks and gets confused frequently. Amazing how they can deliver such a major release so unprofessionally.

Thank you Recipricous, this worked perfectly for me.

Recipricous wrote:

I have found a resolution. By default the subtitle track is off.

Step 1) Turn on subtitles, but select a language other than english, I chose Danish.

Step 2) Allow the Subtitle Menu to time out and disappear.

Step 2) Open the subtitle menu again and turn the subtitles off.

All 3 steps can be done while the movie is automatically paused. The result, no more iOS Video Player subtitles. For what it's worth the subtitles that are burned into the movie shouldn't be there so it isn't Apple that messed this up.

First, I have now succeeded in using this process successfully on six different devices. They are:

iPad 3 with iOS 5.1.1

iPad 1 with iOS 5.1

iPhone 4s with iOS 5.1

iPhone 4 with iOS 5.1.1

iPhone 3gs with iOS 5.1.1

iPod Touch 4th Gen with iOS 5.1.1

In Step 2, you have to either allow the Subtitle Menu to time out, or you have to press "Done" to manually exit. Using either tact, you must see the subtitles change to the other language you selected in Step 1 before roceeding to Step 2. In my case, I had to wait fo the subtitles to change from English to Danish. Then, I reopened the Subtitle Menu and turned all subtitles "Off".

Wish67, you were correct when you said that the problem was with the digital content. The problem is the following. The movie has subtitles hard-coded into it which is a practice that should have died out in the 90's. The second set of subtitles is the Auto-Subtitling that occurs when a language is spoken that does not match the selected audio file. This Auto-Subtitling ensures that the subtitles shown match the language of the audio file selected. If you are listening to the movie in English you see English subttles. If you are watching th movie in Spanish, you will see Spanish subtitles. Likewise for Danish, Chinese, etc... Now, the hard-coded subtitltes will never, ever, go away so there will always be English subtitles while the Russians, Indians, Scarlett Johansson and Mark Ruffalo speak Russian and Indian, the proper subtitles are displayed. When you turn on the Danish subtitles, allow the player to reset, then turn the subtitles off the Video Player in iOS stops running all subtitles. I have done this with six devices, and I have talked several friends through resolving this issue as well.

Now, this should not be an issue at all. After all, we all paid for the movie so it should work. If this doesn't work for you, then I would do what others suggest and seek a refund. But, Disney doesn't admit fault often and so I wouldn't hold my breath for a solution.

I won't want to touch iOS 6 until the Wifi issue is sorted out in an update. I have two colleagues that cannot connect to our Wifi at work. I just called one of them and walked him through the process on his iPad 3 with iOS 6 and it worked for him.

I have figured out another way . . . however, admittedly, it is a "scorched earth" work around.

I used a free program called Subler. This allows you to see all the different video/audio channels/tracks that each file has.

Once I opened the files (both HD and SD) via Subler, I deleted ALL of the subtitles tracks for all the different languages in both. Saved. Exit out.

Then, I deleted the file from iTunes, but obviously kept the files. I reloaded the files (both the HD and SD versions) back in. Now, there is no subtitle track to load in. Of course, if you ever plan on watching this and you want the subtitles, this route probably isn't for you.

*Note: I initially tried to delete just the english version track. However, iTunes automatically substituted the Spanish subtitles in - thus, I had to delete all the subtitle tracks.

Just got this email tonight

From apple

Dear iTunes Customer,

Thank you for downloading the movie The Avengers. Unfortunately, the movie you received may have had issues with the subtitles. We have corrected the problem and a new copy is available to download, free of charge. To receive the new version, please re-download the title from iTunes.

Before downloading the new version, remove the current version:

1) Open iTunes on your computer.

2) Click on your Movies library.

3) Click the movie to select it, and press the Delete key.

4) Click Delete Movie and then click Move to Trash.

To download the new version:

1) Sign into the iTunes Store.

2) Click Purchased on the right side in the iTunes Store under the QUICK LINKS section.

3) Click on Movies and select the movie you want to download.

4) Click the Cloud download icon to download the movie.

You will now have an updated version of the movie in your Movies Library.

Anyone else get this yet?

I know its a nerd thing to do to reply to your own reply but.....I closed itunes which is always on on my computer. and when i reopened it the other movies were waiting for me so i had no trouble deleting the old one!! LOVE APPLE'S SIMPLICITY!

For those of you who have re-downloaded, is the movie showing under the "Purchased" section in iTunes? (a la the iCloud)

I noticed this morning that it isn't in the cloud - even though my initial purchase was (which was refunded)

yep not in the purchased section of the "cloud". weird... wonder if this is intentional or bc it was given out as free after being refunded and therefore the system doesnt "see" it... might need to send another ticket in to get clarification and to report the bug if it is one...

Am I the only one whose album artwork is not loaded for Avengers? It downloaded but the Artwork is the generic! How doe that get fixed? and Yes I have gone to get album artwork.

Thanks

k

CORRECTION:

I closed it and reopened when i connected my phone and there it was. I guess i need more patience. yeah, that will happen.