Why are the subtitles doubled on iTunes movie purchases?

I got an email telling me this issue was resolved and to try again.

I don't believe them

I also got a refund for my purchase. However, the statement in the reply from iTunes support person about Apple looking into the issue and finding a resolution didn't sound that convincing. This is the exact information from the email that was sent to me this morning,

"I have submitted this item for investigation. Apple takes the quality of the items offered on the iTunes Store seriously and will investigate the issue with this item, but I can't say when or if the issue will be resolved. Please try again in a few weeks."

As for now, I am happy with the refund I received, and will try the download again sometime in the future.

Had the same issue. Just got some help when I called support. This was only happening on my Apple TV, not on iMac or iPad. If I started Avengers from the "movies" or "purchased" menu, I had the dual subtitles. When I started it from the "computers" menu with home sharing turned on, the dual subtitles went away. Hope this helps some of you.

By the way, I had a digital copy code from buying a physical copy. When I first emailed iTunes support, they issued a new download code - tried that and it still showed dual subtitles, unless I play from the "computers" menu on apple TV.

I just got email from iTunes support. They informed me that the issue with the movie has been fixed. And I was instructed to delete the files off my devices and re-download them using iCloud. I checked it on my apple tv and it seems to be fixed.

The issue has been fixed. Just a simple redownload from the cloud is needed. Make sure you delete the copy in the itunes library before redownloading. Heres the email I got today:

Dear iTunes Customer,

Thank you for downloading the movie The Avengers. Unfortunately, the movie you received may have had issues with the subtitles. We have corrected the problem and a new copy is available to download, free of charge. To receive the new version, please re-download the title from iTunes.

Before downloading the new version, remove the current version:
1) Open iTunes on your computer.
2) Click on your Movies library.
3) Click the movie to select it, and press the Delete key.
4) Click Delete Movie and then click Move to Trash.

To download the new version:
1) Sign into the iTunes Store.
2) Click Purchased on the right side in the iTunes Store under the QUICK LINKS section.
3) Click on Movies and select the movie you want to download.
4) Click the Cloud download icon to download the movie.

You will now have an updated version of the movie in your Movies Library.

To delete and download the movie from other devices, seehttp://support.apple.com/kb/HT2519.

Sincerely,

iTunes Store Team
http://www.apple.com/support/itunes/ww/

The issue has been fixed. Just a simple redownload from the cloud is needed. Make sure you delete the copy in the itunes library before redownloading. Heres the email I got today:

Dear iTunes Customer,

Thank you for downloading the movie The Avengers. Unfortunately, the movie you received may have had issues with the subtitles. We have corrected the problem and a new copy is available to download, free of charge. To receive the new version, please re-download the title from iTunes.

Before downloading the new version, remove the current version:
1) Open iTunes on your computer.
2) Click on your Movies library.
3) Click the movie to select it, and press the Delete key.
4) Click Delete Movie and then click Move to Trash.

To download the new version:
1) Sign into the iTunes Store.
2) Click Purchased on the right side in the iTunes Store under the QUICK LINKS section.
3) Click on Movies and select the movie you want to download.
4) Click the Cloud download icon to download the movie.

You will now have an updated version of the movie in your Movies Library.

To delete and download the movie from other devices, seehttp://support.apple.com/kb/HT2519.

Sincerely,

iTunes Store Team
http://www.apple.com/support/itunes/ww/

I also got the email stating the issue has been fixed, however when I follow the directions that were sent to me, the movie is not listed as an option to download. I have also tried on the Apple TV, but it is showing as I need to purchase the movie again.

if you received a refund they removed it from the cloud. You must repurchase the movie to add it back to the cloud. Otherwise you will have to stream it from the computer or iDevice to watch on Apple TV

I too had this problem on Avengers, including the subtitles remaining on screen after shift back to English dialogue.

Also had the same issue with another film 'To Rome With Love'.

I have an older Apple TV with HDD and get the feeling that might be the issue.

Although I got a refund Apple reminded me "Please note that this is a one-time exception, as the iTunes Store Terms and Conditions state that all sales are final" suggesting they will not refund future faulty products - this is obviously either an ATV or file issue!?

While I appreciate Apple might make, for example, 3d films available via iTunes in future and customers would have to take responsibility if they did not have proper hardware, Apple do not tell customers that films ate subtitled or warn us of potential issues - I therefore can't avoid this issue in all cases...