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Iphone 5 signal loss

Anyone else having a problem where when you lose signal for a lengthy period time such as on the train the phone doesnt find signal again when you are clearly in a area that would have signal. Only way around this for it to stop saying "No service" is to reboot the phone.


It reboots and has signal again


Anyone else getting this problem?

iPhone 5, iOS 6

Posted on Sep 26, 2012 1:10 AM

Reply
371 replies

Nov 14, 2012 1:23 PM in response to mdavenport

I have reset network setting, swapped my phone, upgraded to 6.0.1 and still have the problems with cellular geting trapped into a no/low data usability mode if I loose signal. I also have the ongoing problem of WIFI being much weaker than on my 4 and if I watch the wifi strengths in the setting page I see rapidly changing issues there. I stopped complaining as my only hope now is updated software or another phone swap a few months down the road once the Apple dust has settled on this. Glad I have the Apple Care so swaps will be possible later.


There is much to like about iPhone 5 but wirleess connectivity is not part of that.

Nov 14, 2012 1:32 PM in response to mdavenport

I had my sim swapped, my phone swapped and updated and I STILL get stuck on Edge network and have issues with WIFI. I called apple again, and he insisted that it is an ATT issue,, BULLS***!!! I've narrowed my issued down to WIFI being the cause. If I am on a wifi network, then leave the network, half the time it switches to edge and then gets stuck there until I either put it in/out of airplane mode or restart it. After doing that, 4g pops right up. I've reset network settings, I've shut off LTE, I've done everything I've read to try and nothing works. I'm gonna try one more time then I'll just tell them I want my money back and a 4s. I've been loyal to APPLE for almost 5 years now,, sad that they are finally making me consider someone elses phone...

Nov 16, 2012 5:04 PM in response to mdavenport

This just happened to my iPhone 5 right AFTER I installed the latest software update. Oddly enough, my iPad 3 is having the same issue, but there was no update for it when I checked. However, my husband's iPhone 4 AND his iPad 3 are working just fine. I have AT&T service, which originated in FL and am now in northeastern NV.


None of the troubleshooting suggestions have worked. Also, my iPad is on a different data plan from the phone - they're just linked through iCloud.


I haven't called Apple Care yet. Based on everything I've read, sending the phone in and not having it for nearly two weeks only to have the problem recur is unacceptable. I live in an EXTREMELY remote area where the nearest ANYTHING in any direction is 4 hours away, so not only do I NEED the phone for safety and/or emergency help, I will be FORCED to mail it in for repair/replacement. Gggggrrrreeeeaaatttt....


If anyone finds a legitimate solution from Apple or their service provider, PLEASE share it here. Thank you.

Nov 17, 2012 6:27 AM in response to sld12day

I have an iPhone 4S and since I upgraded to 6.0.1 I have the problem with the phone finding signal, and getting stuck with "No Network" or "searching ..." messages. Am on Vodafone


Toggling the flight mode or restarting the phone fixes it for that point in time, but reappears again. Was a passenger in a car this morning and was hugely frustrating to not be able to get any mobile signal for 99% of a 1 hour journey!!


Has anyone else found the network reset solution to be long lasting (as suggested in a reply to the OP)?

Nov 21, 2012 1:01 PM in response to jvanassen

I'm having the same issue as described by jvanassen. It doesn't always happen when I lose signal, but from time to time, I look at my phone and it says no signal and I need to toggle airplane mode to get signal again. It's most frustrating because I'm I unreachable and I don't know about it, or expect it out in the open in the middle of London. I have tried resetting network settings to no avail. Unfortunately this remains an ongoing problem for me, and it seems a few others too.


I don't know what the official line from apple is... But I would like to hear it.

Nov 22, 2012 12:24 AM in response to jvanassen

A friend and I both had this problem where we would regularly need to toggle airplane mode to retrieve a lost signal. We were both on 'Three' in the UK. I complained to Apple & received a new phone. The problem remains but seems slightly better when I switch carrier settings from 'auto' to manual. It's still terrible performance. You'd expect such an expensive phone to work properly.

My friend however switched his account from 'Three' to 'Tesco'. He no longer has the problem of the phone losing a signal and failing to refind it.

Nov 22, 2012 12:41 AM in response to pstead

Tesco Mobile appears to be based on O2. I am on Vodafone and experiencing problems.


6.0 was introduced for iPhone 5, which supports 4G/LTE. This must have required a fairly significant change to the mobile comms code, which did work fine on my 4S.


The issue, for me is with the move to 6.0.1,and from what I and others are experiencing, this can't have been properly regression tested. I mean, continually losing signal and having to toggle airplane mode to find it again is a fairly major and obvious issue!


I would hope the fix is going to be properly field tested before its released ... and not introduce new problems in other areas

Nov 25, 2012 1:26 AM in response to jvanassen

i have the same problem, i loose the signal sometimes (this is not related to any bad area reception, it happened in areas with good, stable reception) and the phone is stuck in searching/no network mode. it happens every 2 days.i have to reboot the phone since switching the airplane mode on/off dont work for me. this is very frustrating and i hope apple have a fix for this. im on vodafone

Iphone 5 signal loss

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