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iphone 5 internal speaker not working

Plays music and other items but on phone calls cannot hear anyone. I can use the speaker phone and headset works

iPhone 5, iOS 6

Posted on Sep 26, 2012 5:51 AM

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Posted on Sep 28, 2012 3:41 PM

I've had my iPhone 5 for 3 days and the speaker problem started on day 2. The caller can hear me but I can't hear them on the internal speaker, I have to use the loudspeaker (hands free) to hear them. Tried restarting and rebooting the phone but still have the same problem. Need to take it in to apple for repair which is really annoying. Anyone else found a fix for this?

50 replies

Jan 20, 2014 12:31 PM in response to kmeach55

This happend to me in DEC and Apple told me to do a reset of the phone and wait 30 seconds before turning it on. It worked after that. Now today I am having the issue again and it won't go away no matter what I do. I even restored my phone 3 times the first time it worked for one call and then went back to no sound again. I am off to the Apple store in Boston tonight to get this fixed. I refuse to leave my phone with them because I need it for work and other stuff. They should have fixed this issue by now and they haven't.

Feb 22, 2014 10:44 AM in response to jivers

None of the software issues seemed to work for me; pressing on the glass did.


I removed the screen to find a screw had come loose from the speaker mount. The speaker being connected by contact plates wasnt fully held down, so the connection was broken.


After putting the screw back in its rightful place i have had no futher issues. (albeit the past 20 minutes, im pretty sure the issue has been solved for me though.)


My phone was out of warranty sooo... probably best leave it to Apple if your beepety boop is still under Apples cloak of happy.

Jul 23, 2014 2:27 PM in response to jivers

Fixed! for me

My internal speaker was not working

Only microphone option available

No iPhone, speaker selection, only Microphone or AirPlay device?

But in general, sounds, sliding volume made speaker play but did not fix it

Finally i tried switching Lock Sounds and all was Good!


Started when, an app requested access to mic, and I denied access.

Took me an hour to find a solution, very frustrating software glitch!

iPhone 5s IOS 7.1.2

Sep 15, 2014 9:56 AM in response to MR_ACE_100

i have the same problem now.

This morning all was fine, internal speaker was working.


This afternoon I got a call, answered it but had no sound.

Speaker phone works, headphone works, internal speaker doesn't work.


I reset my phone (home + power button). Not fixed.

I shut down the phone, left it off for a few minutes. Not fixed.

I tried switching on/off cellular data, wifi, bluetooth. Not fixed.

I tried pressing on/around the speaker. Not fixed.


Checked with apple, no longer free tech support (I have to pay €35 just to chat with someone).

Their suggestion was contacting my provider (tmobile). Since the phone is older than 2 months, I will likely have to pay to have it checked.

Phone be is not yet 2 years old, am super careful with it.


No damage visible on the outside - I use protective screen cover and protective rubber sleeve.

It didn't get wet as far as I know either.


Any other tips? I hope the iOS 8 update helps somehow.

May 27, 2015 11:08 AM in response to azxict

I have had the same issue with my internal speaker in my iPhone 5. My phone works fine with a headset or on speaker phone. When making a call I cannot hear the phone ring or the other person when they pick up. They can hear me just fine. When switching to speaker phone I can hear the other person and they can hear me.


This is the fix I used. Spray Cleaning Duster into the speaker at the top of the phone. Do not spray too much.


This worked great for me. I hope you see the same results. Good luck.

iphone 5 internal speaker not working

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