Previous 1 2 3 Next 88 Replies Latest reply: Oct 24, 2013 12:07 PM by concarne
sjmagy Level 1 (0 points)

I am an original iTools ( subscriber. I switched to MobileMe and last year to iCloud.  I have the max of 3 aliases allowed under iCloud.


Earlier today, 9/26, I could send and receive email from/to all of my 3 alias accounts in both Mac (desktop) Mail client and on iOS 6, but this evening, the "" version of one alias is gone from's accounts preference list, which only shows:





Trying to send or receive mail from/to -- alias_name @ -- results in either an SMTP Server error (when sending) or a delivery failure notice to a (working) account I sent from, which reads:


Remote host said: 550 5.1.1 unknown or illegal alias: alias_name @ [RCPT_TO]

Reporting-MTA: dns; (tcp_intranet-daemon)

Arrival-date: Thu, 27 Sep 2012 03:15:46 +0000 (GMT)


Original-recipient: rfc822;alias_name

Final-recipient: rfc822;alias_name

Action: failed

Status: 5.1.1 (unknown or illegal alias)


The other 2 aliases both list:





and obviously work as expected (though I haven't tested to see if "" variant works yet or not).


Has anyone else experienced this, where the domain has disappeared as an option for an alias?  Did it come back on its own?


I've called Apple Support and the only route we could think of was to sign out of iCloud in System Preferences and then sign back in, which unfortunately did not resolve the issue.  I was told there is work in progress that is likely behind this, but there was no ETA for completion other than to check back in 24 hours.

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