@me.com domain gone from alias; can't send or receive email; anyone else?

Same problem here. Appears just the alias I use as my primary email has been affected and not my other one. Does anyone know if i have to contact Apple directly or will this be rectified automatically??

Yes, same problem for me. My me.com alias is my primary email address. Since iCloud conversion, everything was fine, until yesterday morning around 10am Central Standard Time USA. Since then, all messages sent to my me.com address bounce back "rejected by server". How to fix this? It's not the end of the world, as there are worse things. But it would really suck nonetheless if I had to chase this down to all possible account links. Help!

I'm having the same problem as described above. me.com alias has been converted to an iCould.com address and me.com domain is gone from alias list. me.com was my main email address too, and any emails to that me.com address are being rejected. If anyone gets a resolution from Apple, please post asap, thanks.

I missed this thread when I originally posted here... (thanks ant1981 for pointing this out)

@me.com email address suddenly no longer working!

I got the date wrong, also. This began on the afternoon of 9/26, like others mentioned above. I also came up through .mac and mobileMe as others above, and was part of the 2 day email outage earlier this month, part of the 1.7%.

You may add me to the list of very disgruntled people who's primary business and personal email address has been shut down for three days now! I've spent over 4 hours on the phone with accountable Apple support personal, and they are going to give me an update on Monday.

This ranks as the worst failure I've experienced with Apple in over twenty years of using their products. Especially on top of the previous recent outage.

Same story here, iTools user mobile me paying user ( family account ) from day one, I have had 5 mobile me aliases for years, all was working fine even after the iCloud move.

Since 4 days now my main me.com alas is gone it now has mac.com ( always had) and iCloud.com

The other 4 aliases have retained mac.com , me.com , and have been added the iCloud.com as well.

It just so happen the this was truly my main one used for countless account online and official communication for years.

Familyname@me.com

Coincidence? If this happened to another one of those aliases I would not mind but this one really Apple WHY?

Apple has really screwed me here.

Anyone knows if there s one helpline to call? Considering some of us are paying for the extra iCloud storage online there should be some help.

Thanks

To contact Support: if you currently happen to have AppleCare, either because you recently bought Apple hardware or have paid to extend the inititial period, you can contact them here:

http://www.apple.com/support/icloud/contact/

You will need the serial number of the covered hardware.

If you are not covered by AppleCare, then - in common with other free email services - there is no free support (MobileMe Support is no longer available) and you may be asked to pay a fee - you should point out that this is their fault and that you shouldn't be charged.

However it does appear that Apple are aware of this and are trying to deal with it, though no resolution time has been announced.

Still no resolution for me. My support contact is off until Monday so will wait until then and happily share any update.

Was interested that Roger comments that Apple are aware of this. Apart, obviously, from the experiences posted on here that mean we know the issue is at some level at least in the system, has there been some public comment that I have missed?

As I have indicated above, it is my main business address that has gone. Because I was in France dependent on (very expensive) mobile roaming when this happened, it has already cost me quite a lot of money in call/data charges alone. There is also potential loss of client contact and business delays with consequent cost and inconvenience. If not resolved I will have the cost of reprinting stationery and business cards etc. However it ends up, this means I will be seeking compensation. (Although I am sure the small print will make it difficult!)

As commented above this is the worst Apple failure I have come across in my (long) largely very positive experience.

Thanks all, I have an Apple care I just booked an appointment for Monday someone from Apple should call me. I will try to get help on this me.com alias mess. I will report here my experience afterwards

me hoping against hope for a solution

Cheers

Madame, Monsieur,

Nous vous remercions d’avoir contacté Apple. Nous sommes impatients de vous aider à résoudre ce problème. Vous trouverez ci-après des détails concernant le rendez-vous téléphonique que vous avez programmé.

Nous vous contacterons à ce numéro : 0493189289 Date : 1 octobre Heure : environ 18:00 Heure d'Europe centrale Numéro de dossier : 446466

Si vous utilisez une application de calendrier comme iCal, vous pouvez ajouter ce rendez-vous à votre calendrier en cliquant simplement sur le fichier de calendrier en pièce jointe.

Accédez à votre dossier en ligne pour obtenir plus de détails, changer l’heure de votre rendez-vous téléphonique ou l’annuler, ou encore modifier le numéro de téléphone. Vous pouvez également contacter Apple au 070 700 773 pour discuter de ce dossier. Munissez-vous de votre numéro de dossier.

Cordialement, L’assistance Apple apple.com/befr/support ------------------- On behalf of Apple Distribution International

Ressources d’assistance Numéros pour l’assistance technique internationale Communautés d’assistance Apple (en anglais) Produits AppleCare

same problem as everyone else. i have several aliases with .mac and .me variations. all got a .icloud added and one lost the .me. unfortunately the one that lost it is my primary email address, which is extremely troubling. the other .me's still work fine. i set up a call from apple (i have applecare), but they never called.

same problem here. I was on with applecare last night and they said earliest it could be fixed is this monday but it could go to wednesday but no promises etc etc. very frustrating.........

This is absolutely terrible. I don't think anyone who says this is one of the worst Apple mistakes in recent history is being dramatic. I'm having the same issue as everyone here and it's mind-numbingly frustrating, especially seeing that Apple really has no idea/concern for what's going on. Sure, everyone ar Apple support I've talked to has been extremely pleasant and professional, and my status keeps getting "elevated" to more important status, but I still have no solution. This is my main email account and now no one can reach me at my me.com alias. I have business and bills coming in at this address! Honestly, for the first time since I signed up for iTools a decade ago, I'm considering taking my business elsewhere.

same problem for me. i have this @me alias since the lauch of mobileme and using it for my main email adress aswell. i called applecare benelux and they said that there where a couple of servers down... dont realy know that could have been the problem but yea.. i had to wait until monday/tuesday so see what happens.

changing my email isnt that big of a deal, becasue its my personal address. But the emails that are comming on that @me address will probably get lost and i will never know what I got/will get..

But hopefuly it will get fixed very soon!

Spoke with Apple technical support in Australia today.They told me they could see that my @me.com alias was inactive. They say this is now a "known issue" with the iCloud change over and that the iCloud team anticipate the alias to be re-activated within the next 1-2 weeks!! I suggested this was perhaps not good enough considering losing a primary email address will have a huge impact. They told me nicely they have "escalated" my problem on the system....

here's hoping it's not 2 weeks!

Thank you for the update, at least there is hope since Apple seems aware, but two weeks OMG that is surely painful for many of us.

I just wonder cause reading this discussion it seems that the @me.com alias that went missing was the main one for many/most of us? Like I said I have had five aliases and all are fine expect the one I depend on the most. Go figure, I wonder if there is a mysterious pattern here..

I even cheked the other apple ID I have had ( I had the mobile me family account for which I paid faithfully each year ) and following the iCloud transition become full standing Apple ID’s with their own five aliases , and all are fine @me.com and @mac.com still present plus the “unwelcome to me “ iCloud.com

Why did it have to be my main one it’s really a puzzle.

Me hoping Apple care calls me this evening ( according to schedule ) so that they at least
acknowledge my problem and provide some solace/timeline for a solution.

Thank to all for sharing

Same thing has happened to me. Lost the @me.com domain. Steve Jobs is rolling over in his gave. Apple has gotten too big and have too many products. Very disappointed.