iPhone 5 Camera Horrible Purple Lines Down Pictures!

Ok, I've just come back from the Genius Bar with a new iPhone.

The thing that got me the new phone initially was the fact the sleep/wake button wasn't working properly, as it was most easily demonstrated. However, when he brought the new phone out, I asked "D'you not want to see the camera issue?"

"The purple lines? Oh I've seen that plenty enough times already," he said, "it's a hardware malfunction to do with the megapixel sensor"

I asked him to clarify, that if I'd brought the phone in with the purple lines alone, would it have been replaced with a new phone, as being a hardware issue. The answer was an emphatic "Yes."

It's a hardware problem. Nothing you can do - no amount of voodoo moves - will fix it. You need to take your phone in for replacement. If you have this problem, you need a new phone, end of story.

HTH

G

Dude i had the same issue and now this issue has come up with 3 replaced iphone 5 . I dont knw what to do . How many times am i supposed to replace it??

Hello Rachel

Does the problem still occur in your exchanged phone?

I really cannot imagine living without a phone, plus we've paid for the phone & the contract (if you have any) so taking it away from us just isn't fair... 😟

Hi Buttercup,

Yes! It still happens once in a while now, not as often as the previous one. I do not know when it will get worsen, I dont know whether I should go and warranty again.

Guys,

I sent my iphone to the local repair center couple days ago and in the meantime I'm using spare brand new iPhone 5. And guess what ?? Yes, you're right - the same problem, the same pink/purple...whatever lines occurs again...just for few second but....... So i am asking myself - W T F ???? Spare is brand new 16Gb. The one which i sent is 64Gb 4 months old.

Hey parth i also had same problems as yours so do u found solutions if yes help me out please

Give me ur contact number want to tell u something about this may be that will solve this issue

Hey jay i had the problem last week and have not yet discovered it again. Well i did nothing to make it stop so i have no solution. If u have one then please share it on this forum itself. Did u discovered ways to avoid it??

I also have this problem on two replaced iphones third one also started doing this so i called apple care and told them about this they told that this is not hardware or software issue if it have been apple company fault apple would have informed everybody they told it seems that your simcard is not proper they told to use factory cut sim card and than tell us what happens

So r u trying new factory made nano sim card. Well i also have contacted apple several times but they never told me about this. Well i ll have to try this out. If u can solve ur issue with it plzz tell me.. N by the way thnxx fr ur info..

People, this is the 100th times i mentioned in this post, this is caused by the HARDWARE problem with the camera sensor, NOT your sim card, 3G, GPS, firmwares, interference, software, 3rd party apps etc. There are no voodoo magic tricks to fix this so stop wasting time and troubleshooting and testing, you need to convince your Apple Store to either fix the camera or replace with a new phone (several times if you have to, i know its a pain). I have tested with several phones with identical nano sim, software configurations, GPS etc. and one have problem and the other without. Exact same problem with my old panasonix digicam with same kinda of purple lines, checked and its the camera hardware faulty.

If camera hardware is faulty the purple lines must appear every time when u use camera but it happens only when u use internet and camera at a same time that also not when using wifi or 3g internet it happens in 2g only to me

Yaa i also have noticed that it happens in 2g only not in wifi or 3g. I wonder that how come same issue arise in every iphone i take so it can be a problem with a thing that is being used common in it i.e. simcard..

Yup parth so every time if u go with this problem to service center so they will only suggest one thing its a hardware problem your phone is repaced but they dont know this might me using same sim card again and again i called apple care i told them this problem and this happen only in 2g not with 3g or wifi so he told i also use ip5 i never had this issue as i use lot of internet and camera same time he told me which sim card u use i told i use sim card of idea and made it cut by dealer he told so that sim card may be affecting phones hardware he told the sim card which u cut for an iphone are not allowed he told to buy an factory cut sim card and than if the problem comes call us again than will help u otherwise cant do nothing...

Bingo jai i thnk its a prob wid idea as i also use sim card of idea nly. Vl go tomorrow fr a factory cut simcard