Level 1

0 points

iPhone 5 Verizon LTE problem

I have the 64GB iPhone 5 in white on the Verizon network. Each day at a random time LTE will have a problem where I can't make a facetime call. If I try and run a speed test either my up or down will not complete the test. The only way for me to fix the issue is to toggle airplane mode and as soon as my phone picks up the Verizon LTE signal I can make a facetime call.

I have done some troubleshooting on my own and here are some of those steps and results.

I contacted Verizon and they "rebuilt" my line in their system. I'm not sure what that means, but Verizon assured me it would fix any issues in their systems.

I have the issue on LTE only, 3G and Wifi have no issues with facetime and complete speeds tests every time without issue.

LTE in my area is a full 5 bars and when I'm not experiencing this issue I typically get 10-20Mb down/up

I contacted AppleCare and they suggested I do a reset.

I tried a reset on "Network Settings"

Nothing above has made any progress so tonight I'm trying a full reset on the phone per AppleCare instructions. If that doesn't work I was told to take the phone into an Apple store. The only issue with that is the 1 hour drive one way which I'm trying to prevent.

If anyone else is having the same issue please speak up or point me to a fix you have done.

Thank you,

Tom

iPhone 5, iOS 6, 64GB White on Verizon

Posted on Sep 28, 2012 6:58 PM

101 replies

mgm22

Level 1

0 points

Oct 17, 2012 10:25 AM in response to Cooleyrobb

I have the same issue you are having.... after a call completes I am unable to upload... Fedex delivered my new SIM card today..... it has not fixed the issue on my phone...

Oct 17, 2012 10:37 AM in response to mgm22

I'm no cell phone technician but history tells me that is just a software issue with the phone switching over back to LTE after a phone call because the phone calls use GPRS or the 1x service and then switches back over to LTE soon as the call Ends. once a software update comes i guarantee you itll fix it.. However we need to make a big enough stink so they notice it and fix it

mgm22

Level 1

0 points

Oct 17, 2012 10:41 AM in response to johnsonrod27

I would tend to agree that it is software related since the issue is temporarily fixed (until the next call) by toggling Airplane mode on/off...

Oct 17, 2012 10:50 AM in response to Tomcali

Well no sense on waiting for the new SIM card to come.

Oct 17, 2012 11:37 AM in response to Tomcali

Well got the new sim and like mgm22 said swapping aim does not work. The issue is still there. So I guess I'll be using 3G until there is a software fix. Smh

sdyoyo

Level 1

0 points

Oct 17, 2012 12:32 PM in response to Cooleyrobb

I'm surprised that more people aren't having this problem.

I waited all this time for an iPhone with LTE and now it's screwed up, wth.

Oct 17, 2012 12:37 PM in response to Tomcali

I agree sdyoyo. I'm sure a lot of people are having the problem but must people don't notice.

jack1971

Level 1

4 points

Oct 17, 2012 4:19 PM in response to Tomcali

I just got off the phone with apple and they are sending me a new phone. When I get it I will post back to let everyone know if that fixes things. I have my doubts but at this point I have tried everything and this is the last thing to eliminate. If this does not do it than it must be a software problem and they better make an update quick!

Oct 17, 2012 4:23 PM in response to jack1971

I've tried a new phone already and it doesn't fix it. Same issue. It needs a software update ASAP.

Oct 17, 2012 4:30 PM in response to jack1971

not going to matter. waste of time..

jack1971

Level 1

4 points

Oct 17, 2012 4:38 PM in response to johnsonrod27

Well that *****. But I did have a problem with the keyboard freaking out so at the very least it should fix that

Oct 17, 2012 4:58 PM in response to jack1971

what the lines going through the keyboard? another software issue..

Dll186

Level 1

0 points

Oct 17, 2012 8:47 PM in response to Tomcali

I live in Hartford, CT and have the same exact issue that you guys are describing. iPhone 5 on Verizon that suddenly stops working for data uploads on LTE after phone calls. My current fix is toggling airplane mode, and I'll give the International CDMA toggle a try too. I hope they can get this fixed soon, as its frustrating to have to constantly "fix" data on your phone multiple times a day.

Oct 17, 2012 9:17 PM in response to Cooleyrobb

I have an issue as well with lte it seems as if the phone tells you it has lte signal but doesn't so I have to toggle 3G to 4g and then lte works. I have gotten new phone and SIM card but nother has helped it's definitely a software isse that apple needs to be aware of go release an update to fix it. I cannot facetkme or use lte 90 percent of the time without toggling from 3G to 4g. Hopefully they will fix it soon!!

nj nick

Level 1

5 points

Oct 17, 2012 9:23 PM in response to Tomcali

Has anyone had anyone at Apple or Verizon admit that there is an issue with this?

Has anyone at Apple promised any of you a software fix in the near future?

My replacement phone arrives on 10/18/12 but I am doubting it will help. It doesn't appear to be a hardware issue. The SIM card replacement did nothing. The resetting of the software did nothing.

The only solution now is to toggle Airplane Mode or Toggle LTE, which we shouldn't have to do on a $650+ phone.

If anyone gets any updates from Apple on software fixes or from Verizon on anything, please update.

I've been sending screenshots of the errors directly to Apple support so they're aware of the issues.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 5 Verizon LTE problem