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Level 1

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iPhone 5 Verizon LTE problem

I have the 64GB iPhone 5 in white on the Verizon network. Each day at a random time LTE will have a problem where I can't make a facetime call. If I try and run a speed test either my up or down will not complete the test. The only way for me to fix the issue is to toggle airplane mode and as soon as my phone picks up the Verizon LTE signal I can make a facetime call.

I have done some troubleshooting on my own and here are some of those steps and results.

I contacted Verizon and they "rebuilt" my line in their system. I'm not sure what that means, but Verizon assured me it would fix any issues in their systems.

I have the issue on LTE only, 3G and Wifi have no issues with facetime and complete speeds tests every time without issue.

LTE in my area is a full 5 bars and when I'm not experiencing this issue I typically get 10-20Mb down/up

I contacted AppleCare and they suggested I do a reset.

I tried a reset on "Network Settings"

Nothing above has made any progress so tonight I'm trying a full reset on the phone per AppleCare instructions. If that doesn't work I was told to take the phone into an Apple store. The only issue with that is the 1 hour drive one way which I'm trying to prevent.

If anyone else is having the same issue please speak up or point me to a fix you have done.

Thank you,

Tom

iPhone 5, iOS 6, 64GB White on Verizon

Posted on Sep 28, 2012 6:58 PM

101 replies

Oct 22, 2012 6:06 AM in response to Tomcali

Idk what happened but this morning it seems for right now it's working properly in Philly. So far I tried to duplicate the issue and it hasn't happened so far. But we will see as I go through the day.

Oct 22, 2012 6:38 AM in response to Cooleyrobb

it seems to be working now BUT, the uploads were only about 1-2mbps once i did the good old airplane mode trick it jumped to 17mbps up.. so its not entireley dead after the call but still isnt working 100% anyone else try this?

sdyoyo

Level 1

0 points

Oct 22, 2012 7:08 AM in response to Cooleyrobb

Mine seems to be working now too at work, 30th and Market, CC Philly.

Oct 22, 2012 7:11 AM in response to Tomcali

Seems apple was right. It looks to be a verizon issue. Lol

Oct 22, 2012 8:21 AM in response to Cooleyrobb

While none of this will make up for poor VZW coverage throughout areas where they should have strong coverage, it appears that Apple iOS 6.0.1 will have some fixes for some of the flaky behavior.

Per BGR today:

"One of our reliable Apple (AAPL) sources has let us know Apple has begun testing iOS 6.0.1 with different carrier partners in the U.S. and we have a general list of what the first iOS 6 update will entail. iOS 6.0.1 should fix the horizontal lines bug on the screen when the keyboard or app folder is open, and it will also fix a problem with the camera’s flash not going off.

In addition, the new software will improve Wi-Fi support, fix cellular data not working in some cases, add a consolidated cellular data switch for iTunes Match, fix a bug that allowed access to Passbook pass details from the lock screen, and also finally fix the bug that caused Exchange meetings to be unexpectedly cancelled for the entire calendar invite group"

nj nick

Level 1

5 points

Oct 23, 2012 6:29 PM in response to Pete boston

Just wondering if anyone, anywhere is still experiencing issues with LTE upload speeds after a call or after disconnecting from WiFi.

My issue mysteriously appears to have been fixed. I'm just wondering if everyone else's has been fixed as well.

jack1971

Level 1

4 points

Oct 23, 2012 6:34 PM in response to Tomcali

I had apple send me a new phone because of a keyboard issue but the uploads were magically fixed even before swapping to my new iphone. I have not been able to replicate the issue since last week.

Nov 14, 2012 3:04 PM in response to nj nick

As much as I'd like to blame the iPhone 5, I don't believe that intermittent horrible LTE upload speeds are necessarily the fault of the iPhone 5. The reason I state this is that I have tested other LTE devices in many locations where my iPhone 5 provided just horrific upload speeds (i.e. 0.10Mb/s and <1Mb/s) and in the majority of cases, the Android LTE devices were also pathethic for upload speeds. I was expecting this problem to be isolated to the iPhone 5, but in every location where I could compare against a VZW Android LTE phone, I also saw bad upload speeds.

What's very strange about this is that there are locations where I get decent upload AND download speeds on VZW, albeit consistently significant slower than AT&T, so I am really not sure why some VZW locations / towers are providing such poor upload speeds.

I was at a location today with a -92dBM RSRP (4 bar LTE) and was receiving 13Mb/s+ download speeds and most upload tests were 0.10 with a few in the 1-2Mb/s range. To compare this to AT&T, It was doing about 25Mb/s down and 9.3Mb/s up. I forgot to check the RSRP, but AT&T Galaxy S III was showing only 2 bars.

VZW has done a great job with their marketing, they had me convinced that they were far superior to AT&T, but the truth is that the market is misleading. VZW has LTE in more major metro areas [markets] than AT&T, but where they offer LTE, it is very spotty. From my own experience, AT&T has taken the time to have a good LTE network where they offer it and VZW has focused on # of markets even if it means a poor data experience. I state this from my own head-to-head performance testing w/ VZW & AT&T throughout Metro Boston, NYC and Bay Area (CA). I really hope that VZW gets their act together as LTE on my VZW iPhone 5 really stinks and I paid $399 + tax for this.

Tomcali Author

Level 1

0 points

Nov 16, 2012 10:45 AM in response to Tomcali

This problem seems to have been fixed as of late OCT2012.

LTE upload dropping out stopped being an issue for me before iOS6.0.1 was pushed which leads me to believe it was a Verizon issue. Both companies customer service departments claimed it was not a widespread issue to me. That's unfortunate as it was obviously a known issue that was being worked behind the scenes.

Apple seems to have addressed a similar issue in 6.0.1 per their official patch comments.

"Resolves an issue that prevents iPhone from using the cellular network in some instances"

http://support.apple.com/kb/DL1606?viewlocale=en_US&locale=en_US

Thanks to everyone who pressed Apple and Verizon to open up tickets and hopefully reporting the issue in some kind of numbers helped to expedite the process of getting it fixed. That's how things work.

Good job :-)

Nov 16, 2012 11:36 AM in response to Tomcali

I just bought a new iphone 5 with Verizon on Sun Nov 11, 2012. I'm in silicon valley with full LTE coverage and the phone picks up the LTE signal yet at random times throughout the day, it drops LTE and then does NOT pick up any other signal. It will keep searching and searching until I either turn off LTE or reset the phone.

I took the phone in to Apple store in San Jose and they reset it to factory and swapped out with new SIM card. LTE worked great for approx 5 hours before it dropped and started the same issue of searching for signal. The tech and Apple was confident that it was a SIM card issue but obviously it's not. A coworker has an ATT iphone 5 with full coverage even inside our building and he says it rarely drops and even when it does, it has no issues switching to 3G and then back to LTE once its available.

LN1971

Level 1

0 points

Jan 3, 2013 11:04 AM in response to johnsonrod27

If this were a software problem, all iPhone 5s would have it. I have a guy in my office with the same phone and same carrier (Verizon) as I have and he doesn't have any LTE issues. I do. So seem more of a hardware issue. Some phones work. Others do not.

iPhone 5 Verizon LTE problem