iPhone 5 can't send SMS - gets an error when sending SMS

Hi all,

I sent an email to support@apple.com again aminute ago, and I will continue to send every day.

Meanwhile, I've downloaded 2 free applications for SMS.

1. Text2me - nice app, but you get a differnet number, so you should inform your contacts that you have

a different number for SMS only.

2. Hi-text - It keeps your number , it sends the SMS, and everything seems to be working.

I really don't know how it works!!! Does anyone know ???

Hi prasadr, did you purchase a sprint phone without a contract for a full retail price at the apple store and have on the reciept, "no wireless service activation during iphone sale"?

I would recommend that every person who post into this thread should write what phone he has, how, where and when it was purchase, and what the decription in the reciept says.

Like so, we can all understand a little bit more what causing this nightmare for all of us.

I will start:

Purchased at the 5th avanue apple store in new york october 22th.

IPHONE 5 WHITE 32GB SPRINT

Part Number:MD661LL/A

Serial Number:

MEID Number:

Return Date: Oct. 22, 2012

$749.00

Sprint Account Information

No Wireless Service Activation during iPhone Sale

Hope to hear good news from apple cause im losing it!!

To Max and Prasadr,

The last time you were told to do a factory restore that fixed the SMS issue, did you finally get a "Congratulations, your phone has been unlocked" message? I know for most people (including me) when Sprint confirmed that the phone has been unlocked (still with the SMS issue), doing a factory restore did not generate that congratulations message.

YES!! If the message "congrats..." dont appear is meaning that dont work...

I restored 3 or 4 times between the emails from apple and the first and second time the message dont appear and the sms still dont working... when the message appear the sms work fine!

Brugak / Omer78

Omer,

I dont have the store informaton with me at the moment as somebody else had purchased it for me.

The box has No wireless activation message printed and it is a 16GB white iPhone 5.

Brugak

To be honest i dont really remember seeing that message, but maybe i might have missed it 🙂

I`ll take Max`s word for what he says to be true.

Europe & Asia share a common service center in Ireland ( A guess based on a signature) and i expect all of the pending issues to be resolved in the following week.

I have subscribed to this post, so will be reading in, please let me know if anybody needs any further information.

Once again, i had posted yesterday that Apple CARES, wasnt disappointed 🙂

Request you guys to wait it out a bit and give Apple the time to fix this for the pending cases.

Regards

Prasad Rao

Dear Prasad, thx for the information you have shared, hoping all will do the same...

Best luck to all of us!

Congratulations Prasad!!! post the Case ID for referencce.

Please!!!, when you call him this evening ask him to send you a technical explanation about how to fix the problem, with that information, we all can send it to the Senior Advisors we are contacting and help them to solve the problem quickly.

Hi all,

I have some good news too. I've been contacted by apple and they said the same thing - to restore the phone and after restore it came up with the following message:

and hooray SMS works fine afterwards 🙂

So after all it's a lock/unlock problem!

Wish you all to solve your SMS problem too!

<Edited by Host>

One more... Congrats!!

Roman, Thank you so much.

I see that someone deleted part of your message.

Probably it's because you have mentioned specific emails, but we all have the full message in our email.

I wrote them again and followed exactlly your instructions.

I hope it would help us all.

Have a great weekend.

Thank you so much for your last post, i just sent that email to all the persones you have mentioned.

lets see how this would speed up the solution for the problem.

ill keep you guys updated.

Omer

Yeah ... a good part of my message was deleted ... that's a shame, they could've delete only the email addresses. Bratzi can you please post my steps or send them as a Private Message to me so I can post them again, as there is a lot to write again 🙂

Well, I'm in contact with the Apple support also, but I'm trying to use the "normal way", from "bottom to top", but I have mentioned the cases of you guys that iPhones are working fine now.

But, if they didn't gave me a fix to the problem, I will use the same way you have used, from "top to bottom" (sending e-mail to president, managers,...). I hope to have this fixed till the end of the day.

Keep posted!

Bratzi,

They had deleted the steps again. Do you think possible to send me as private message?

Thanks in advance...

Hello,

Here are only the steps, send it to support@apple.com at least:

So what I did, and what I suggest you do too:

- send an email to the above recipients explaining the problem, that you bought an iPhone for the full price of 649$ + taxes (for the 16GB model), and that you specifically asked for it to be used in another country with another carrier;

- write that after you got in your home country you have the SMS problem;

- thus no iMessange and no FaceTime (I think this is the catch, as these are their most mediate features);

- provide them all the details about the phone: Model, Serial Number, IMEI, MEID, your phone number (at which you can be contacted);

- tell them that the email address with which the iPhone is associated in iTunes;

- try to send the email from the email address with which the iPhone is associated;

- if you can attach also a photo of the receipt, that would be great (I did that), the receipt has the Model and the

Serial number of the phone, so you are very credibile in this;

- if you can provide also the name of the store where it was bought (it's written on the receipt).

After the mail with the above details I got contacted the second day and the third day the problem was solved 😉