iOS 6: Music playback issues?

im doing a chat with support right now, will report back shortly...

No. Downgrading iOS is not supported by Apple.

To contact Apple directly for feedback: http://www.apple.com/feedback/

has anyone tried restoring their phone to factory settings without using their backup, just to test the music? theyre wondering if it could be a bad itunes install from the ios6 update.

Mine was completely reset and the issue was a problem imediately.

just got off the phone with Gabriel at apple and she states they are aware of the problem and actively working on a fix. I don't know that I believe that considering the history of this problem going back to the day ios6 was introduced but there it is.

yeah, i've done a reset since the problem, but for another issue. it didn't help. however, i'm going to do it again per their instructions. they've given me a case number to follow up on. they said if it was a software issue, everyone would have it, and that maybe it's a corruption issue. i'll be able to honestly tell them i tried their specific instructions.

did you explain to them about all the threads out here in the apple community with the same issue? I can't beleive they are telling you it isn't a software issue but tell me they are aware of the issue and are working to fix it. They are lying to one of us.

Hey guys,

For what it's worth, I've been experimenting with this issue and I suspect it has something to do with the iPhone 4S's memory management.

What I've noticed empirically is that music player seems to remember my track position/playlist position more reliably after I've rebooted my phone. It also seemed to more reliably remember my position after I closed a bunch of apps from the tray.

So my guess is that for some reason when iOS needs more memory, it clears a bunch of information from either the swap file or ram, and the track position/playlist position is being deleted along with the other temporary data.

As an additional piece of information: I also notice that I lose my track position when I use my phone heavily in a day (e.g. messaging, making calls, using other apps). On the days of light usage my position is remembered. This behavior is consistent with the memory management theory.

It's not a perfect fix, but it seems to have improved the situation somewhat.

many of us are on the 5s with the same prpoblem.

Just FYI, restoring to factory settings is, by definition, without restoring from a backup.

Agreed. I had this problem on my 4S. I upgraded to a 5 at launch. The problem went away for quite some time, and then came back. My original 5 had a bad bluetooth component, so it was replaced (no questions asked) at the Apple store around 4 months ago. My second iPhone 5 had this problem from the day I had it. That makes 3 phones, with and without Jailbreaks. I have reason to believe this is also a memory issue, although this can occur with as few as 5 apps in memory (I have tested). As someone previously mentioned, this is likely the case of iOS reaping processes under high memory usage, and one of those being the header information for the last played track. Sometimes it will work fine for days, going through 200 songs in a playlist, then suddenly revert to starting at song 40, where it will start every time for the next few days. This is a significant bug, and I cannot even fathom why this wouldn't be fixed in iOS 7.

right. and i thought it odd when they told me to do that, then restore from a backup. i asked 'wouldnt that just copy the problem back?'. they said no, because they thought the problem might be with a bad install of the music app, which would get corrected by first restoring to factory, then adding my info back. that shouldnt affect it, according to apple.

Restoring from a backup doesn't require going to factory settings first. Perhaps they misunderstood the procedure. I would only restore as new after trying to restore from backup, personally.

Well, for what it is worth, I tried closing all other apps on my phone before starting the music player. My music has kept playing for the past several hours, where before it would play a couple of songs, stop and when I tried to continue the playlist, it looked like it was playing but was stalled. I am now trying to see if I select another specific playlist, whether it will keep playing. Whomever suggested it might be a memory issue may be correct, at least for the problem I was having. We will see.

what they had me do was restore to factory to allow a clean installation of the music app. THEN restore everything else from my backup to put my info, music, etc., back on the phone. i havent been able to test the results yet.