AppleTv update causes Itunes and USB connection picture. What the heck does this mean?

Are you saying you got no errors during the restore process? No 1611 or other error?

That's fair. Have you gotten your ATV going?

The same thing. Did it twice - no result. Then just unplug the electrical cable and plug in again. All works now. Good luck 🙂

Any interruption or interference, no matter how minor can cause an issue. That would apply to any update over the network. If you want to address Apple then feel free to contact them directly.

http://www.apple.com/feedback/

Add me to the ever growing list. Apple you've got a problem with this update, sort it out please.

I'm having the same problem. One of the updates worked fine and the second once received this error. I happened to have one of the cables around so I'm trying the restore now.

I had no issue and in experience the network is the first place to look, but if you feel there is an issue on Apples end use the feedback link, the more who provide notice the better chance of a fix.

I also suffered the same issue... Apple; it just works... Until it doesn't.

It's ridiculous that anyone would think this is an issue caused by users. This is an Apple problem that hopefully they'll fix quickly. Luckily the restore is not too painful if you have the right cable. In the future I hope Apple wouldn't use a cable type on the Apple TV that is not completely foreign to the rest of their ecosystem. I feel bad for anyone all-in with Apple that had to go track down a mini-USB cable.

That's rubbish and vazandrew, you should know better. If the download is corrupted, it should be caught by the update script. Also, why is it only this update that had the problem, when all the other updates by other vendors work fine on my network? Estimated on the proliferation of reports here, it seems more likely an issue with Apple's network (if the network really was the problem).

By the way, I went and bought a USB cable for it today and when I plug it in, the computer says overloaded USB device, all USB devices stop working until it is unplugged. So now I have to take it to the service center. Good one Apple. This is a waste of potential. Apple could be capable of providing a really good customer experience, but instead is literally careless to the point of failure. It's not the only time their updates have stuffed a unit.

There are reports after every update, doesn't mean every one is corrupt. Most have never seen an issue. The cable used would also have an effect on the restore process. In any case posting here will not get Apples attention, contact them directly if you wish to complain.

Im having this problem also...

Im stuck at connecting the apple tv and my laptop (running Windows 8) with a microUSB. I keep getting a message saying USB device not recognised...

Any advice?

Same issue here on my Apple TV (2nd Gen). The update downloaded successfully and installed itself; then restarted and approximately half way through the second run it bricked into the USB/iTunes mode. I'm not thrilled about it but, still, it's not cool. Also, I like how others on the forum assume we all have a micro-USB cable lying around...unfortunately, I mostly have only Apple phones and products NONE of which use this type of connector nor does my self-built PC or any other device I own (and I consider myself fairly gadget-obsessed). And yes, Best Buy is a five minute drive (or 20 minute bus ride) away and the cable only costs $5...but I'm just thinking how wasteful it is of my time and money to have to resolve this issue.

Add us to the list of people experiencing this problem. We bought the cable to try and repair this ourselves as well as calling apple care ... twice. We live over 2 hours from an apple store. No matter which way you slice it, this leaves us out of luck.

Apple care told us this is a wide spread problem being caused by the update. Clearly not user error. Of interest they only told us this on our second call, after we invested the time and money to try and fix it ouselves.

We've only owned this apple tv for a few months.

We've been a family of die hard apple fans and are starting to lose faith. Apple doesn't seem to have the same commitement to quality products and superior customer care it once had. 😟

Perhaps it's time to go back to cable.

Ours is doing this too. Ran the update and when it rebooted, I get the iTunes and USB graphic. My main beef is why, why, why did Apple use a MICRO USB?? I have some normal USB and mini USB cables but no Micro. Lightning cable would be best but they havn't upgraded the AppleTV since the lightning connector has been out. :-/

Our closest Apple Store is 2 hours away and I really don't want to go out on a Sunday to buy a Micro USB that I'll only use once (uless this happens more often)! Even going out to the Best Buy will be a 1.5 hour excursion this afternoon.

Uggh.

Same problem here.

Tried the micro USB/iTunes fix but no luck.

Took it to the Genius Bar today and got a replacement.

Luckily the replacement was able to upgrade to 6.0 with no problem as it looks like this is happening to many folks and that Apple has now pulled the upgrade.