Below is a letter I wrote to the Vice president of Apple. I received several calls but they never did anything about replacing my new i-pad 3 with the retina display. Even the the German sales manager said he wished they could express mail it back. They push Apple Care on their customers but can not even do warrenty service when they are sitting on mountains of cash reserve.
The problem I have is with the Apple Corporate policy that my warranty is only good in the US. I do not think that Apple users world wide realize that there product can only be taken to the US or Europe if they purchased the item there. Apple is a worldwide company and most people would think that service would be world wide especially since Apple pushes Apple Care. I purchased this I-pad in 12/2012 along with a new 13" MacBook Pro Retina, and a new I-phone 5. I replaced my old 13 " MacBook Pro, I-pad 1, and I-phone 4. They were all working fine but I knew I was going on a two-month trip to Europe on business and I wanted the latest and lightest to reduce the amount of weight I was carrying around. One day before I was about to leave I started having problems with the new I-pad. I took it back to AT&T in Davis, CA where I live and they agreed that I could take to the Apple Store and it would be replaced. By the time I found this out it was about an hour before the Apple store closed and it is 25 mi from Davis. There was no time to do that period. Further, I knew that there was an Apple Store in Munich where I would be working at the Technical University of Munich for 1-month. When I went to the Airport in Sacramento I called Apple and much to my surprise I found out that the warranty for Apple products purchased in the US is only valid in the US. This is after the first person I talked to used some of time I had before catching my flight selling me Apple Care for my new I-phone 5.
I am currently debating whether I should put story on Facebook and the web this policy by Apple. I am sure the world does not know that this is the case because everyone I talk to both in Europe are as surprise as I am about this policy. I am sure it is in the 20-page fine print warranty statement we are provided with. This is not the point because Apple users purchase your equipment and pay a premium for it because of its reliability and service. I think that the world will be shocked when they find out about the limitations of your warranty. Think what the world will think about this when you just issued billions of dollars worth of bonds!
A completely frustrated user of Apple products,