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INTERNATIONAL WARRANTY....TRUE OF FALSE??

Im wanting to buy the new ipad 3 from the US and take it home with me to UK. but i want to make sure i will be covered if something goes wrong with it in the UK. some people say yes apple provide international warranty, but some people say no, you only have warranty in the country you bought it in. Im confused....can you guys help? 😕

iPad

Posted on Oct 3, 2012 9:46 PM

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45 replies

Apr 27, 2013 3:30 AM in response to tinamike84

Yes, Apple has International Warranty for iPad, iPods, basically you can bring your device to any Apple Retail Store(ARS) or Apple Authorized Service Provider(AASP) and they should be able to service your device. Now in terms of the turn around time for the sevice it varies per store because they may have to request for a nearby repair center for service units.


For iPhones its a bit trickier because if you purchased the device with a carrier or some (AASP) they may not be able to provide replacements on some countries and you would have to go back to the original country where you purchased the device from. But if you purchased the device directly from (ARS) or Apple online store they should be able to provide support in countries where AASP is available.

May 15, 2013 9:28 AM in response to tinamike84

I think iPad do have an international warranty i already confirmed it through an Apple store here in my country. I started having problems with mine, i went to an Apple store and asked that and they said yes and that i should just bring the reciept and the unit of course they will take care of it even though i didn't bought it in the country that i'm in now and also i've contacted several people from Apple's customer support and they said the same thing.

May 16, 2013 12:06 PM in response to Johnathan Burger

Below is a letter I wrote to the Vice president of Apple. I received several calls but they never did anything about replacing my new i-pad 3 with the retina display. Even the the German sales manager said he wished they could express mail it back. They push Apple Care on their customers but can not even do warrenty service when they are sitting on mountains of cash reserve.

The problem I have is with the Apple Corporate policy that my warranty is only good in the US. I do not think that Apple users world wide realize that there product can only be taken to the US or Europe if they purchased the item there. Apple is a worldwide company and most people would think that service would be world wide especially since Apple pushes Apple Care. I purchased this I-pad in 12/2012 along with a new 13" MacBook Pro Retina, and a new I-phone 5. I replaced my old 13 " MacBook Pro, I-pad 1, and I-phone 4. They were all working fine but I knew I was going on a two-month trip to Europe on business and I wanted the latest and lightest to reduce the amount of weight I was carrying around. One day before I was about to leave I started having problems with the new I-pad. I took it back to AT&T in Davis, CA where I live and they agreed that I could take to the Apple Store and it would be replaced. By the time I found this out it was about an hour before the Apple store closed and it is 25 mi from Davis. There was no time to do that period. Further, I knew that there was an Apple Store in Munich where I would be working at the Technical University of Munich for 1-month. When I went to the Airport in Sacramento I called Apple and much to my surprise I found out that the warranty for Apple products purchased in the US is only valid in the US. This is after the first person I talked to used some of time I had before catching my flight selling me Apple Care for my new I-phone 5.

I am currently debating whether I should put story on Facebook and the web this policy by Apple. I am sure the world does not know that this is the case because everyone I talk to both in Europe are as surprise as I am about this policy. I am sure it is in the 20-page fine print warranty statement we are provided with. This is not the point because Apple users purchase your equipment and pay a premium for it because of its reliability and service. I think that the world will be shocked when they find out about the limitations of your warranty. Think what the world will think about this when you just issued billions of dollars worth of bonds!

A completely frustrated user of Apple products,

May 16, 2013 12:24 PM in response to unhappy_International_apple_user

The warranty on your MacBook Pro is good anywhere in the world. The international warranty restriction is only on the iPhone and iPads with cellular capabilities (which yours obviously has since you purchased it at AT&T. And with the different LTE bands in differerent countries the problems are magnified with devices with cell capabilities. There is no way that Apple can keep iPhones that work on every frequency/band in the world in all places in the world. You'll find the same problem with other manufacturers of cell devices. If you read the warranty that came with your device you would have known this.


Word has leaked recently that Apple is changing its repair strategy and will move from replacement of the entire device (which is the problem with international warranties on cell devices) to repairs. As long as the repair did not require the replacement of the radio chipset then international repairs could be done.

INTERNATIONAL WARRANTY....TRUE OF FALSE??

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