I have an Apple TV one. When I watch movies the subtitles stay on screen until they are either replaced by new subtitles or I stop playing the movie and restart it. This has only occurred with recent movies such as The Avengers and Madagascar 3. I understand there was a doubling issue with the Avengers, but I haven't seen any subtitle issues mentioned for other movies. Is anyone else having the same problem?
Apple TV
I have also had subtitle problems on For Your Eyes Only and Casino Royale. The problem was the same as Madagascar 3, Spanish subtitles appearing to translate English Text on the screen. Since the subtitles are not for dialog they are not constant, but they are very annoying when they do pop up.
I have notified Apple each time. They politely apologize and refund my money but the reply is a generic response. As of yet I have been unable to communicate directly with a Supervisor.
Hadn't found this thread and started one of my own. I guess they aren't looking to solve it, but it sure is poor customer service.
I've shared in an earlier post the same issue, my conclusion is that Apple won't or can't fix this problem. Since they seem to be refunding purchases to customers who ask, they will either fix the problem or stop refunding money. Snice we are customers with older equipment and it's all about money, I think we are not very high on the list. Perhaps we will rise higher with the amount of refunds they have to shell out. On a different note, if anyone from Apple reads this, I am not interested in buying a new Apple TV. I like the one I have as well as many other posts I've read, so please get on with fixing the problem.
Well having just rented Les Miserables and having subtitles which included set direction (like "grunting" or "coughing"), I spoke to Cameron, a senior tech guy who suggested that I go to Settings, General, reset settings, and Factory Restore. If you lose anything, ask for a Factory Regrant. I am waiting to see if this works. They are aware of the problem, but apparently this is the only solution they thought of to try.
not to disappoint you shabbishuba, but a factory restore did not help when i tried it...its been very frustrating to say the least...we've gone back to NETFLIX...
Change subtitle stting to english - this has fixed it for me - appletv 1st gen
Again ... setting the subtitle language to English only works with some movies and in some cases causes different problems. Let's not give the impression the issue is resolved. Apple needs to issue a real fix rather than leaving us to search for work-arounds.
I've mentioned this problem as well on this forum - took some advice from another poster and reported the problem with the rental - Zero Dark Thirty. Described the problem - that it was not a problem with not knowing how to use subtitles but rather a problem with subtitles already part of the film - and had a fairly quick response back that apologized for the inconvenience and issued me a iTunes credit for the film. Will continue to do that as needed but ultimately, most films don't experience this problem.
Just got off the phone with a Senior Analyst at Apple Support (Chris). I have explained our situation the best I could:
English version of Itunes movies with "Hard Subtitles" hanging on the screen long after their respective story point has ended.
USER fix: pause and resume play to get rid of linguring subtitle
He is forwarding these details to the engineering department to determine whether this is an encoding issue of the M4V file OR an issue with the last stable release of Apple TV (1st Gen) OS 3.0.2
I will keep you posted
Pausing it and restarting did not work for us, we have always had to exit the movie.
Yeah, that won't work. You'll have to exit and restart the movie. There's really no point in anyone looking to Apple tech's for a fix, there isn't one yet and there isn't one in the menu system or by restarting or resetting the Apple TV to default. Get your money back for the movie that's spoiled, and either put up with it or get a new apple tv - but with no hard drive, why would we do that? - Shame for us gen 1 users till (if) they fix it. A large volume of complaints here is the only chance we've got.
I'm totally behind Adambard as far as the volume of complaints needed to resolve this problem. I find it interesting that I didn't have the problem with "Lincoln" as others, but did on the rest posted and several others. I'm going to continue to rent/buy and complain and get refunds untill they fix it. There is no resason to replace something that I like more than the new ones. Apple needs to fix the problem and appreicate it's long standing customers as much as they appreicate innovation. Perhaps with all their desire to interface they broke a very good product that use to work great.
Add my ATV 1 to the list. I had this issue on SkyFall, Argo, Life of Pi, and Les Mis. I think I will try getting the refund for the subtitles on the first three movies and for Russell Crowe's singing on the last one. My Google TV is much worse just for the record.
After MUCH conversations and frustration with Apple via email and paid support phone calls, the answer is the newer movies are not compatible with 1st Gen Apple TV. If you buy a new Apple TV for $99 the problem is solved. I am deeply irritated with Apple. You would think that someone at Apple would have respnded to this thread and that the problem would be a known problem. I have the new Apple Tv. It solved the problem but a bad thing about the new Apple TV is that you have to manually go to Itunes to download your purchased content into your iTunes library. The automatic sync is gone.
richardfromgoodyear wrote:
a bad thing about the new Apple TV is that you have to manually go to Itunes to download your purchased content into your iTunes library. The automatic sync is gone.
Agreed, I have a new ATV3 and found this to be the single most frustrating aspect - besides the buffering issues outlined in other threads.
I can't part with my ATV1 for this reason!
Time to go to the top. Send an email to Tim. Example of what I sent.
Dear Mr Cook,
I hope this email finds you well.
I have a 1st generation Apple TV. Most recently iTunes movies with location subtitles (for example) have been sticking, i.e., they don't disappear after a short period of time as they should, resulting in a diminished viewing experience.
This issue is well documented in an Apple Support thread at https://discussions.apple.com/thread/4400114?start=75&tstart=0
While I acknowledge progress and technological change, and have upgraded Apple technologies on many occasion, while handing down older products for continued use, it does not make sense for 1st gen. Apple TV users to throw away a working piece of equipment because of the persistent subtitles issue. Apple upgrades generally do not make older equipment obsolete, they can continue to be used. However in this case, iTunes is making 1st gen. Apple TVs obsolete for what seems like a very silly and minor reason.
Surely there is a solution available that will help keep 1st gen. Apple TVs out of the garbage pit, and satisfy the needs of what I believe are mostly genuinely happy Apple consumers.
Kind regards,
Garry
Persistent Subtitles
