safari won't scroll down the page

Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

Hi

Same problem, uninstalled Pouch extension, now all OK

I found a foolproof solution - use Chrome.

Hi Linc,

Thanks for your comments above. I tried both the steps you suggested to sort this problem out (I'm having the same issue, but is for certain webpages and not for others). Mine worked on switching the user account. I recently downloaded automatic discount coupon finder which attached itself to my browser called pouch (is a UK company) and I reckon thats what has done it.

What do you recommend at the next step? Would it be a good idea to go back to a recent restore on my mac, or is there another way. Ive emailed the company asking them how I can delete this application from my browser as I cant seem to find the application itself on my mac when I search it.

Thanks!
Stephen

I switched to Chrome, no problems at all.

It worked!

Thanks so much

S

You are welcome.

I also have this problem. I have no extensions set in Safari.

I don't have any extensions at all and it is still doing it.

The cause of my problem was an add on to Safari Version 10.1.2 (12603.3.8) the application was a voucher add on, as soon as I removed it all the pages started to scroll. it only affected certain websites.

Does this always happen with a particular page? If so, post a link.

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

1. Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
2. When you see the gray Apple logo, release the shift key.
3. If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.

Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

Test while in safe mode. Same problem?

After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

If the problem is that rare, there's no real chance of tracking it down. It only takes a few seconds to relaunch Safari. All your open tabs will be restored automatically.